CENTRAL NETWORKS AND TECHNOLOGIES LIMITED
Central Cloud Consultancy Service
Consultative services design to support clients outside of a support contract.
Features
- System Design
- Open discussion with real solutions proposed
- ITIL Service Desk for ongoing support
- End‑user engagement (research, experience design, training)
- Full implementation planning
Benefits
- Inhouse technical resource across the service desk
- Inhouse team for Solution Design, Migrations and Transformation Projects
- Regular Account and Service management sessions
- Vendor Escalation Management
- Licence and Cost Optimisation with FinOps Toolsets
- Innovation, Automation and User Workshops
- Procurement Service and Vendor Management
- Shared access to tool set for Co Managed environments
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Sales@centralnetworks.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
3 0 3 9 8 5 1 0 4 1 6 1 1 1 3
Contact
CENTRAL NETWORKS AND TECHNOLOGIES LIMITED
Tamar Waite
Telephone: 01706747474
Email: Sales@centralnetworks.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
Service scope
- Service constraints
-
Any Professional services required to commit any changes to the environment. This includes any scopes of work.
Bespoke application support
Telephony platform support or any integrations
Replace of, or addition of any hardware, excluding items covered by the any hardware warranty for assets included in the support agreement.
Any equipment reasonably considers to be end of life, out of manufactures support, beyond repair, for which consumables, spare parts, drivers or updates are not readily available or require essential maintenance
Recovery from or Investigation into any kind of cyber incident.
Application of vendor updates
User support
- Email or online ticketing support
- Yes
- Support response times
-
Response times are dependant on ticket categorisation and request type.
Priority 1 Disaster, Response Time: 30 minutes, Target Fix: 4 hours.
Priority 2 High, Response Time 1 hour, Target Fix: 8 hours.
Priority 3 Medium, Response Time: 4 hours, Target Fix: 20 hours
Priority 4 Low, Response Time: 10 hours, Target Fix: 30 hours
Priority 5 informational, Response Time: 3 days, Target Fix: 90 days
Out of hours service is available on request. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- N/a
- Support levels
- Prices start at £1500 a day for consultative services.
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,000.00 | |
| Network architect | £1,000.00 | |
| Lead network architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,000.00 | |
| Lead security architect | £1,000.00 | |
| Principal security architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,000.00 | |
| Technical architect | £1,000.00 | |
| Senior technical architect | £1,000.00 | |
| Lead technical architect | £1,000.00 | |
| Principal technical architect | £1,000.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,000.00 | |
| Principal cyber security audit and assurance | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £1,000.00 | |
| Lead cyber security governance and risk manager | £1,000.00 | |
| Principal cyber security governance and risk manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £1,000.00 | |
| Lead cyber security monitoring | £1,000.00 | |
| Principal cyber security monitoring | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £1,000.00 | |
| Lead cyber security vulnerability management | £1,000.00 | |
| Principal cyber security vulnerability management | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £1,000.00 | |
| Lead cyber security penetration testing | £1,000.00 | |
| Principal cyber security testing | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £1,000.00 | |
| Lead cyber security secure systems architecture and design | £1,000.00 | |
| Principal cyber security secure systems architecture and design | £1,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- Monday 19 May 2025
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Citation
- ISO 9001 accreditation date
- Friday 3 January 2025
- What the ISO 9001 doesn’t cover
- None
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 79646496-1330-4827-b087-691615c42291
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 106b321e-346f-4e5c-abd9-51b4fc523fa0
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Sales@centralnetworks.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.