Advanced AI Solutions for Optimising City Safety & Efficiency
Based in the UK, Starling Technologies is one of Europe’s most high-tech innovators. Starling uses AI incorporating Machine Learning, alongside new or existing roadside cameras, to make cities safer and more efficient for pedestrians, cyclists, vehicles and public transport, by analysing how cities works and providing real-time adjustments and insights.
Features
- Out-of-the-box pedestrian monitoring solution
- Road user insights including innovative behavioural analyses
- Wide range of metrics
- Insights into crossing performance and safety
- Real-time and historic data
- Data accessible via comprehensive dashboard or API
- Real-time, configurable alerts
- Overground detection replacing below ground loops
- Replacement of multiple existing crossing sensors with single device
- Solutions configurable for local policies and locations
Benefits
- Supports the shift to sustainable mode
- Delivery of local active travel policies enabled by configurable tools
- Insights which guide and prioritise investments in road network infrastructure
- Improved pedestrian safety and experience at crossings and junctions
- Unique technology lowers total cost of ownership
- Improved use of existing assets
- Ease of deployment
- High performance provides speedier insights than competing solutions
- Enables reduced carbon footprint, targets Net Zero
- Enables air quality improvements
Pricing
£150 to £5,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 0 4 0 8 0 8 4 9 6 0 6 0 7 3
Contact
STARLING TECHNOLOGIES LTD
Andrew Caleya Chetty
Telephone: 07507723012
Email: info@starlingtech.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- The service supports the hardware identified in the Service Description document.
- System requirements
- Requires connectivity to the Internet
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Response times are:
Up to 24 hours (weekdays)
Up to 48 hours (weekends) - User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
-
Ongoing software support is provided as part of the cloud licensing at a single level of support. SLA available on request.
Supporting hardware is facilitated by the installation company carrying a stock of spares for replacement. Typically Starling do not provide at-site support. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- User documentation
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- At the end of contract, the customer has a 'grace period' of 30 day in which they can request a full export of data generated during the term of the contract. Work undertaken by Starling to achieve this may be chargeable at the noted day rates.
- End-of-contract process
-
At end of contract, the customer has a number of options:
- Reprocurement of Starling licences to ensure continuation of service (at additional cost). This option is subject to the customer's procurement rules.
- Retention of hardware (if any) without continuing payment of cloud licence. This will enable the customer to utilise reduced sensing functionality (independent of Starling) without further cost
- Customer removal of any hardware components (no further costs)
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
-
There are two parts of the service interface:
- Starling Portal is the command centre for Intelligence, where engineers have the ability to completely configure
- Starling Dashboard displays information coming from the city simply and effectively, so that users can quickly understand city data and metrics in real time - Accessibility standards
- None or don’t know
- Description of accessibility
-
Engineers can configure the products and services for use in each site.
Users can view data and metrics in a visually appealing and easy to understand manner. This includes graphical representations that allow users to compare different time period and locations. - Accessibility testing
- Actively working towards improvement of accessibility with relevant groups
- API
- Yes
- What users can and can't do using the API
-
Get real time notifications of events
Enables integration with data platforms - API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Starling Intelligence is customisable with regards to new and unforeseen metrics, requested by the customer. Typically this work is outside of the 'norm' and is charged at the day rate highlighted within the Pricing Document.
Scaling
- Independence of resources
- Starling's cloud services are fully scalable and based in the public cloud. Scaling is automatically achieved based on load/demand and is seamless to the customer
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Cron AI
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- All data is in the cloud except in an exceptional circumstance
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users can export CSV data from the dashboard
- Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
- N/A
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- We rely on third party infrastructure providers, normally with a 99.9% availability guarantee
- Approach to resilience
- Resilience is provided by mainstream hosting providers
- Outage reporting
- By email alert
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Via public key authentication and/or username/password
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We adopt a risk based approach with overarching governance provided by the senior management team.
- Information security policies and processes
-
Starling Technologies' security policies and processes are defined in:
Data and backup policy;
Security incident investigation policy;
Information security organisation chart;
Information security management policy.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Documented change management process linked to the security policy and risk assessment
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- We apply our incident management policy.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- We have a custom monitoring system
- Incident management type
- Undisclosed
- Incident management approach
- We follow our incident management policy
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Starling Technologies' products and services encourage mode shift from private cars to active and sustainable travel. This supports progress towards Net Zero. Furthermore, by replacing many for one device, Starling infrastructure directly reduces carbon footprint both immediately and on and ongoing basisWellbeing
Starling Technologies' products and services promote active travel encouraging mode shift from private cars to cycling, walking and healthier activities. This supports overall wellbeing.
Pricing
- Price
- £150 to £5,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No