Pyrexia Ltd

Back Office Automation

Pyrexia automates back office/corporate workflows in healthcare using AI and integrated software. Versatile interoperable tools that can be applied to any workflow in order to increase efficiency and save costs. Sharing large amounts of data seamlessly to integrate workflows. Automation for manual tasks.

Features

• Powerful AI automated workflows.
• AI-enabled generation of descriptions, emails, letters, reports etc.
• Integrated e-signatures.
• Intelligent and customisable forms.
• AI-enabled analysis and reporting.
• Real-time insights dashboard.
• Interoperability with third-party applications.
• Seamless integration with other Pyrexia products.

Benefits

• Reduce manual workloads by 70%.
• Reduce administrative burden.
• Reduce costly system spend.
• Increase ROI with freed up staff time.
• Reduce staff burnout.
• Allow staff to focus on human centred tasks.
• Integration with other Pyrexia products for greater efficiency and savings.

£1,000 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@pyrexia.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

304266199349970

Contact

Ali Jawad
.
gcloud@pyrexia.io

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Modern Internet Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday 9am-5pm: 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In-house development team.
• Onsite support: Yes, at extra cost
• Support levels: Pyrexia offers three tiers of support tailored to meet diverse client needs:; ; -Basic Support: Includes online helpdesk, email support, and self-service resources, available during business hours (9 AM to 5 PM, Monday to Friday). This level is included in the subscription fee.; ; -Premium Support: Adds 24/7 phone support, priority case handling, and faster response times. This level costs an additional 20% of the client's monthly subscription fee.; ; -Enterprise Support: Provides all features of Premium Support, plus a dedicated Technical Account Manager (TAM) or Cloud Support Engineer for personalised guidance and strategic planning. This level is available for an additional 35% of the monthly subscription fee.; ; Each support tier is designed to match different organisational sizes and needs, ensuring efficient issue resolution and optimal system performance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: - Interactive online user guide.; - Interactive videos and tour for each product.; - How to videos.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers will have a service available to transfer their data via secure link or via an API link.
• End-of-contract process: We endeavour to include data migration and erasure at no extra cost, unless cost is generated secondary to the method that the customer preferences/instructs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Our platform offers a comprehensive suite of APIs, allowing users to interact with virtually every aspect of our system. As the creators and intellectual property owners of the platform, we have the flexibility to develop custom APIs based on client requests during any contractual rollout. For instance, our APIs can handle tasks such as uploading, modifying, and deleting job or candidate information. Additionally, APIs for generating reports or even creating a complete backup of customer data are available, ensuring versatility and full control for users.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Pyrexia is the most healthcare focused recruitment, onboarding, and compliance platform. The platform offers extensive customisation options, from user permissions and GDPR retention periods to more visual aspects like rebranding to align with a customer’s corporate image or customising job advertisements. Users can tailor numerous functionalities according to their specific needs, including adding questionnaires to applications, customising forms, e-signatures, configuring the number and types of interview stages, choosing interview formats (such as face-to-face or video), selecting job boards for publishing, and deciding whether to target internal, external, or both candidate pools. The platform also supports job ring-fencing and engagement with passive candidates. Additionally, our in-house Customer Success team is available to support and offer best practices guidance as needed.

Scaling

• Independence of resources: We have built a robust and scalable infrastructure using modern cloud principles. There is no upper limit to the size of customer or total number of users we can accommodate on the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Almost all action taken on the platform. ; Metrics on roles, usage, access, storage, communication, actions, etc.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: 1. API. ; 2. CSV.; 3. Email.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Company commits to using commercially reasonable efforts to ensure the Service is available over the Internet 99.9% of the time, 24/7 during the Measurement Period, except during Planned Maintenance or in cases of unavailability caused by Out of Scope Issues ("Availability Service Level"). The Company will be responsible for calculating all Availability measurements.
• Approach to resilience: Our data centres undertake industry leading resilience testing against multiple industry-standard patterns and rules. Further information is available on request.
• Outage reporting: Via Email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Pyrexia infrastructure: Critical services are only accessible to defined engineering team members, at the Chief Technical Officer's discretion. Access is protected by cryptographic and 2FA controls.; ; Tenant administration interface: Role-based administration access with 2FA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Data Security and Protection Toolkit (DSPT) (B0D1Q)
  • Digital Technology Assessment Criteria (DTAC)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus; NHS Data Security and Protection Toolkit
• Information security policies and processes: The Chief Technical Officer and Data Protection Officer hold overarching responsibility for information security within the organisation. Pyrexia adheres to stringent security protocols, achieving annual recertification with NHS Data Security and Protection Toolkit (DSPT) and Cyber Essentials Plus. The organisation also conducts independent annual penetration testing to ensure robust clinical safety and information security. Further, Concentric Health complies with NHS DTAC clinical safety standards. All necessary policies and documentation are maintained as part of the Information Security Management System for ISO27001 certification.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Pyrexia uses an automated Configuration Management Database (CMDB) to track and manage service components throughout their lifecycle, ensuring accurate, real-time configurations and updates. ; ; Our change management protocol includes a security-focused review process involving risk assessments, controlled environment testing, and strict approvals by a change advisory team. This streamlined approach ensures secure, efficient management of changes, maintaining high security and compliance standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Pyrexia proactively manages vulnerabilities by continuously scanning for threats using enhanced tools and assessing risk severity. These include Penetration testing, DPIAs, SAST and DAST. Critical patches are deployed within 24 hours, using processes to minimise service interruption. Our threat intelligence is sourced from leading security agencies and certified providers, ensuring comprehensive and up-to-date threat awareness. This multi-faceted approach keeps our services secure and responsive to emerging security challenges.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Pyrexia employs continuous surveillance and real-time log analysis to detect potential security compromises. Upon identifying any anomalies, our incident response team is alerted immediately to assess and contain the threat. We initiate containment and mitigation efforts, such as isolating affected systems and applying necessary patches, within 15 minutes of detection. Our goal is to resolve critical incidents within 4 hours, ensuring rapid and effective response to maintain the security and integrity of our services.
• Incident management type: Supplier-defined controls
• Incident management approach: Pyrexia has established protocols for common incidents, ensuring rapid and standardised responses. Users report incidents via a dedicated 24/7 support portal. We provide detailed incident reports through our client portal, detailing the nature, impact, corrective actions taken, and preventive measures, ensuring transparency and accountability. These reports are accessible post-resolution and can be directly sent upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Pyrexia's platform reduces the need for physical paperwork and travel by digitising recruitment and compliance processes. This contributes to lower greenhouse gas emissions and supports environmental stewardship by minimising the carbon footprint associated with traditional office operations.

  Covid-19 recovery

  Our cloud services support remote work and digital onboarding, which are crucial in the COVID-19 recovery phase. By enabling online training and virtual hiring processes, Pyrexia helps organisations adapt to new ways of working, supporting those displaced by the pandemic and aiding businesses in maintaining continuity.

  Tackling economic inequality

  Pyrexia's platform is accessible and affordable, designed to empower small and medium-sized enterprises (SMEs) by providing them with cost-effective tools to manage recruitment and compliance. This helps level the playing field, allowing smaller entities to compete more effectively and create new jobs within their communities.

  Equal opportunity

  By automating and standardising recruitment processes, Pyrexia ensures fair and unbiased hiring practices. Our platform supports initiatives to reduce employment gaps, such as those based on disability or other socio-economic barriers, by making opportunities accessible to a wider audience.

  Wellbeing

  Pyrexia promotes wellbeing through its efficient management of HR processes, significantly reducing stress and workload on HR departments and staff. This improvement in workplace conditions contributes to better mental health and overall staff wellbeing.

Pricing

• Price: £1,000 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Functional accounts can be arranged at no cost. This may exclude some functionality that requires third-party integration, but demo accounts can be shared. Trial versions will be time-limited.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@pyrexia.io. Tell them what format you need. It will help if you say what assistive technology you use.