Mosaic Island

Architecture Managed Service

We are recognised specialists in Architecture. We provide Business, Enterprise, Domain, and Solution Architects either as whole teams or as scaleable/flexible augmentation to existing client teams. Our managed service wrap includes delivery and quality management and is underpinned by Mosaic Island's repository of architecture artefacts and best practice.

Features

• Business, Enterprise, Domain and Solutions Architects. Experienced and qualified.
• Focus on deliverables and outcomes rather than bodyshopping
• Whole teams, or client team augmentation. Scaleable and flexible capacity.
• Managed Service oversight by an experienced architect
• Managed service wrap including service governance and QA
• Onboarding/Offboarding built in to ensure frictionless service
• Best practices and value add core to service delivery
• Management of onboarding and offboarding activities
• Knowledge management support when transitioning to a permanent capability
• On/Off payroll service alignment as required (IR35)

Benefits

• Scalable, flexible support with minimal overhead to client
• Consistent quality delivery through service quality management
• Value add included through provision of an experienced Managing Architect
• Knowledge retention through managed handover and repository based tools
• Skills transfer to in-house team where required
• We work with your processes and tools, or our own
• Independent architecture resources. No on-sell to products or platforms
• Efficient resourcing and onboarding resulting in reduced time to productivity

£550 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.silcock@mosaicisland.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

304353811531010

Contact

Tony Silcock - Head of Operations
07595594926
tony.silcock@mosaicisland.co.uk

Planning

• Planning service: Yes
• How the planning service works: Each new Architecture Managed Service starts with a Mobilisation phase jointly undertaken with the client. We have clear templates and a process for ensuring Mobilisation is an engaged and straightforward activity.; ; 1) Onboarding- Physical onboarding (passes, systems access, equipment), Client cultural and strategic context, Architecture and Delivery Process training.; ; 2) Initial Demand Planning – What deliverables or outcomes will the service take on at service start and over the mobilisation period. What capacity and skills are required, how can these be phased in to ensure a running start and effective knowledge handover.; ; 3) Service Transfer - Do any existing resources, skills or knowledge need to be transferred into the service.; ; 4) Service Governance - SLA definition, Reporting formats and schedules, Service Assurance meetings and escalation defined.; ; Clients may have no established Architecture function, they may have an internal team that needs additional support, they may have an established team populated with independent contractors, or perhaps an existing service from another provider that they would like to transfer out.; ; The focus of Mobilisation is to ensure successful deployment and operation of the complete AMS service, bedding in our processes so that they dovetail neatly with the client’s own ways of working.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We do not provide dedicated vendor training, however as part of our Architecture Managed Service we are able to transfer knowledge and best practice experience by engaging closely with the client’s internal Architecture and Design function in a variety of ways. ; ; We can do this by buddying our architects with client team members, by bringing in methodology, templates and other artefacts from our architecture knowledge base, or by bringing in experts from the wider Mosaic Island delivery team to provide targeted (value add) conversations, workshops or presentations on specific topics of interest.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have worked with many clients to deliver Architecture Managed Services. Each client has had a different starting point. ; ; Clients may have no established Architecture and Design Function, they may have a core internal team that needs support either in terms of missing skills or capacity shortfall, they may have a number of independent contractors to be brough into the service or an existing service that they need to transfer out. ; ; In all cases we can adapt our mobilisation efforts to ensure that there is a smooth transition to the new service. In-flight deliverables are identified and handovers are planned and managed for each of them. Any planned work is also identified and managed into the scope of the new service. Key stakeholder relationships are identified and timely introductions are arranged. We also ensure the effective handover of knowledge from existing resources that are leaving.; ; Migration activity is managed as part of the overall Mobilisation planning and execution.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Architecture demand is fed into the service and is translated by the Managing Architect into service deliverables (or outcomes). ; ; The Managing Architect assigns the work to the architecture team and a delivery plan for the work is then produced and agreed with key stakeholders. ; ; The Managing Architect is responsible for ensuring that planned work is tracked to time, cost and quality and that deliverables are peer reviewed before being submitted back to the client for approval. In-house peer review and oversight processes can be introduced independently or can be aligned with client processes and procedures.; ; For specialist work, the Architecture Managed Service also has the ability to call in the wider Mosaic Island consulting and delivery team to perform reviews.; ; The Managing Architect reports delivery and quality progress to the client through regular weekly checkpoints, as well as via a more formal monthly service governance process.; ; There may be other SLAs attached to the service, beyond those that focus on delivery quality. The Managing Architect ensures that these are measured and reported on and that shortcomings are remediated to client satisfaction.; ; Performance is assessed as part of monthly service governance and invoices are raised based on formal client approval.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Our AMS service can be underpinned by (and make use of) Enterprise Architecture tooling software and services. We offer the following complementary services on G-Cloud:; ; Enterprise Architecture Tooling Service; Sparx Enterprise Architect and Prolaborate Software and SaaS

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The AMS Managing Architect acts as the key point of contact into the service and is available during business hours by phone, email or messaging. We also provide a Service Delivery Manager to support finance and logistics activities and a talent specialist to support the timely availability of architecture resources into the service.; ; All of our service team are available during office hours. We also have a support team with online ticketing support for any tooling solutions deployed.; ; There is also a 4 level escalation model in place that provides a robust and appropriate framework for issue escalation and management.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide 4 levels of support:; - A Service Delivery Manager responsible for onboarding/offboarding logistics and administration of the service including finance, PO tracking and invoicing.; - A Managing Architect to identify and manage demand into the service, to ensure capacity meets demand, ensure skills alignment, manage delivery quality, operational issue management and service governance.; A Client Portfolio Lead acting as a point of escalation for the Managing Architect. Also providing access to value add into the client and ensure best practice. Ensuring overall quality of the service is meeting client expectations.; - Director level support for further escalation and access to broader support and value add.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: May 2024
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions within our organisation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mosaic Island recognises the importance of environmental and sustainability issues, and how these contribute to overall climate change. We therefore consider these matters in all our business decisions, ensuring we adhere to our company environmental policy, demonstrating our commitment to the wider community and clients. Remote working has a positive impact on a company’s environmental footprint and is a huge factor into why we made a permanent shift to having a remote workforce, and closing our main office which therefore brings a reduction in our individual and business carbon footprints. We prioritise the procurement of eco-friendly products and services from local suppliers, emphasising the reduction of environmental impact throughout our supply chain and ensuring that they are produced and supplied in a sustainable fashion, do not contain toxic materials, and can be recycled and/or are produced from recycled materials. We actively seek suppliers who share our dedication to sustainable practices. By collaborating with environmentally conscious suppliers, we aim to create a network that collectively contributes to the preservation of our planet. Our services prioritise energy efficiency, and we advocate for the adoption of green technologies that align with carbon reduction goals. We also work closely with our customers to implement strategies that optimise their eco systems, reducing overall carbon footprint. We have an efficient use of equipment – by keeping our surplus electronic equipment out of the landfill. At times when our business replaces electronic items, we recycle as much as possible, by holding technology auctions to our employees. All proceeds are then donated to charity. We have introduced a work cycle scheme, encouraging all our people to be eco-friendly with their transportation. In addition, we report on our carbon footprint which helps increase transparency and accountability in our supply chain.

  Equal opportunity

  Our Diversity & Inclusion committee is in place to ensure we are prioritising an inclusive working environment. As part of this ongoing commitment to creating an inclusive workplace and to close the disability employment gap, we ensure our entire workforce undertakes compulsory training on equality and diversity. We also make sure our hiring process is inclusive, and we ensure we include language that appeals to a wider breadth of people. We also carry out work assessments which provide a framework of questions to help understand how best to cater for our people’s needs; this provides equality to all and ensures no one feels isolated. We also make sure we use the most modern and up to date technology to create more opportunities for people without restrictions, as well as operating a fully flexible working environment which ensures restrictions such as inaccessible public transport can be avoided as an example. We have clear policies that outline our position on equality including a statement on the prevention of Modern Slavery and Human Trafficking. These policies affirm our zero-tolerance approach and governs all our business dealings and the conduct of all persons or organisations with whom we contract directly or who we appoint on our behalf. We have compiled a supplier code of conduct which formally explains how we expect suppliers to operate, which includes relation to avoiding labour exploitation and driving equal opportunities. All our contracts require our suppliers to adhere to this policy and we will not engage with any supplier that does not. We have adequate controls in place to manage, monitor and mitigate such risks which inform us which parts of our Supply Chain or Business areas are most vulnerable. Our risk assessment is reviewed periodically and updated to ensure that our controls remain appropriate and robust.

  Wellbeing

  As a fully remote working organisation, it is especially important for us to combat any potential feelings of isolation and ensure our people are happy, engaged, and productive. Health and wellbeing play a large part in this and is always encouraged throughout our workforce. We conduct regular initiatives to build stronger physical and mental health, this became more apparent throughout the COVID19 pandemic where the strongest of mindsets were tested. Initiatives such as team step challenges to encourage the importance of keeping active. We also run weekly coffee mornings to ensure we communicate regularly with the team, also encouraging people to take regular breaks. We run regular initiatives for ‘mental health awareness week’, which include encouraging time spent outdoors, connecting with nature, checking in with people and taking breaks, supported by our 5 qualified Mental Health First Aiders, who act as a point of contact for all mental health and wellbeing matters. We have a Diversity/Inclusion committee which includes the topic of mental wellbeing, where monthly workshops are held. We assess risk, provide resources, promote mental wellness strategies, and evaluate the effectiveness of relevant initiatives running. Our most recent workshop was a campaign for workplace culture change called ‘bringing your whole self to work’ which empowers employees to support their own and others wellbeing. We have active Cycle Scheme and Gym membership initiatives to encourage physical and mental health benefits. We provide proactive support including Employee Assistance Programmes which provide access to support services including qualified, confidential guidance and counselling to ensure our people have the support needed. All of these topics and resources are documented on our central ‘hub’ accessed by our workforce, including details of any initiatives we run, signposting to useful organisations and helpful guidance and advice on health and wellbeing.

Pricing

• Price: £550 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony.silcock@mosaicisland.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.