XYNOMIX LIMITED

Managed Database Services

Xynomix offers managed services for your database tier. We design, build and manage database infrastructure, using Oracle and Microsoft database technologies. We offer end-to-end service - from requirement definition, through design, planning and proof-of-concept, to data migration and transition into service. We also offer 24x7 proactive monitoring and incident management.

Features

• Patching Strategy
• Microsoft SQL database best practise
• Oracle database best practise
• Playbooks
• Database backups
• Disaster recovery strategy
• High availability for database
• Legacy database migration
• Upgrading databases to support versions
• Data encryption

Benefits

• Cloud Readiness provides clarity for cloud migration
• Flexible Oracle/SQL Server support, Service tailored for each customer
• Cloud Agnostic, we provide solutions via multi/hybrid cloud
• Cost-Effective, choosing the appropriate cloud, features and licensing
• Roadmap steps into the cloud gives manageable approach
• Specialist advice from a data focused supplier
• Application vendor engagement creates 'joined up' approach
• Flexible Cloud support, Service tailored for each customer
• Mentoring provides training to customers team, reducing dependency
• Monitoring provides detailed availability, capacity planning and trending analysis

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@xynomix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

304620583137576

Contact

ANDREW ELCOCK
03452229600
operations@xynomix.com

About your service

• Service categories:

  Cloud Support Services

  Security Services

  • Security strategy
  • Security risk management
  • Security design
  • Security quality assurance (QA) and testing
  • Other

Service scope

• Service constraints: To achieve true proactive support, we would require the configuration of our monitoring tool and system access as an administrator.; ; We provide Oracle and SQL database support and consulting through our dedicated core team. Our team consists of qualified, security-cleared, and experienced Database Administrators (DBAs) who strictly adhere to our compliance framework, ensuring your critical systems are always managed by the most capable and trustworthy hands.

User support

• Email or online ticketing support: Yes
• Support response times: For our managed service customers, Xynomix has an SLA approach with a proactive response time dependent on severity of the incident, as demonstrated below. Please note only P1s are supported out of hours.; ; Priority 1 - System down, users have no access, or critical impact to business - 30 minutes,; Priority 2 - Major impact to the features, or function of the environment - 1 hour; Priority 3 - Issue not impacting business availability - 4 hours; Priority 4 - Questions and minor bug/process which affects a small number of users - 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support Levels ; ; Gold Service: Managed and Non-Managed Instance ; ; 24x7 Monitored proactive support: normally for business critical systems ; ; Silver Service: Managed and Non-Managed Instance ; ; 9-5 Monitored proactive support: recommended for key systems and includes, Test, Development and Disaster Recovery ; ; Xynomix separates costs into Support Costs and Cloud Consultancy Costs and further information is available in the Pricing Definition document. ; ; Support Costs - For each service there is a base cost and then a range of Instances that allows you to take the base cost and then add the number of instances you require, whether that be for Gold or Silver service level and managed or non managed instances. We have provided volume discounts as the more instances you require support the per instance costs reduces.; ; Xynomix has 3 distinct teams, Technical, Service Delivery and Account Management. You will be assigned a dedicated account manager to ensure a good understanding of your organisation and this is regular feedback into the other teams. However to reduce single point of failures we ensure that a number of technical and service delivery colleagues have knowledge of your estate to ensure a seamless service.; ; For further information on support levels, refer to the Service Definition document.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure, Oracle, AWS, 3rd party data centre

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Architecture roles

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£1,008.00
Senior data architect	£1,008.00
Chief data architect	£1,008.00

Technical architect

Role level	UK Rate	Offshore Rate
Associate technical architect	£1,008.00
Technical architect	£1,008.00
Senior technical architect	£1,008.00
Lead technical architect	£1,008.00
Principal technical architect	£1,008.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Friday 30 May 2025
• What the ISO/IEC 27001 doesn’t cover: All services provided by the organisation are covered by the scope of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18f71d9d-fcaf-46e3-aa9a-f49704a2fe13
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@xynomix.com. Tell them what format you need. It will help if you say what assistive technology you use.