Telana Limited

Microsoft PowerApp Version Manager - AEMSP

Sundown Solutions' Power Platform Version Manager revolutionises app development with robust versioning and release management controls for Microsoft Power Platform. Its streamlined interface provides efficient oversight for data-governance, ensuring consistency across environments. Available via enterprise site licence, it offers cost-effective reliability for public sector organisations, promoting controlled, effective app management.

Features

• Comprehensive versioning controls for Microsoft Power Platform.
• Integration with Azure DevOps pipelines repos.
• Easy tracking of app versions in different environments.
• Hassle-free pushing of specific versions to specific environments.
• Flexibility to revert a solution to a chosen version.
• Intuitive user interface for seamless version management.
• Roll-out and roll-back changes on demand.
• Reliable release management for production Power Apps.
• Enabling technology democratisation for varying technical expertise.
• Advanced customisation options for user needs.

Benefits

• Fills in the gap for versioning in the Power Platform.
• Enhances the Software Development Life Cycle (SDLC) process.
• Ensures consistency and rigour across different environments.
• Provides a controlled and reliable app release system.
• Enables efficient app development and management.
• Offers IT administrators a robust tool for oversight.
• Encourages data-driven decisions through reliable versioning.
• Supports Microsoft's digital transformation strategy.
• Democratises technology use, empowering citizen developers.
• Cost-effective solution available via enterprise site licence.

£2,500 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

304872950747092

Contact

Tony Boyle
07973747850
tony@sundownsolutions.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Power Platform as a key component of their overall strategy for digital transformation, enabling organizations to drive innovation, increase productivity, and make data-driven decisions more effectively, underpinned by AI capabilities, improving integration with other Microsoft services such as Azure, Dynamics 365, and Office 365, and providing more advanced customization options.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None.; ; Our Microsoft Service Desk is delivered remotely, by our SME's, and operates via a dedicated 24x7 call handling service. We also offer a feature rich proactive monitoring and management solution which is delivered through various native tool-sets , our team of security vetted and cleared engineering are able to remotely login and fix issues without the need to visit site.
• System requirements:
  • Microsoft 365
  • Microsoft Azure
  • Microsoft PowerPlatform / PowerApps
  • Microsoft Sharepoint Online
  • Microsoft Active Directory Services
  • Microsoft SQL, Data Lake, DataBricks, Automation
  • Migration & Modernaisation Azure Expert MSP
  • Microsoft funding is available to support this engagement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Tested with JAWS screen readers
• Onsite support: Yes, at extra cost
• Support levels: Management Baseline; offers a thorough health check and reactive incidents. This service, which is capped by time or incident volume, operates within business hours only. It provides a light touch on service management, perfect for businesses seeking a foundational level of support. Enhanced Baseline; steps up the game with proactive monitoring available 365 days a year, 24/7, or during business hours. We provide comprehensive service management and reporting, ensuring your systems are always up-to-date and issues are addressed before they become problems. Platform Specialisation; is for those seeking support focused on specific platforms such as Azure SQL or MS Sentinel. This modular addition offers proactive monitoring, full-service management, and reporting, either 365 days a year, 24/7, or during business hours. Workload Operations; is another modular addition that provides support focused on specific workloads, such as VDI or Data Platforms. This service includes proactive monitoring, full-service management, and reporting, ensuring seamless operation of your specific workloads around the clock or during business hours. Choose the service that best fits your needs, and let us handle the rest. We’re here to ensure your IT operations run smoothly and efficiently, allowing you to focus on what really matters – your business success.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As an Azure Expert Managed Service Provider, Sundown Solutions delivers a tailored approach to implementing the Power Platform Version Manager service. We start with an in-depth discovery session, understanding your organisation's unique requirements, especially concerning public sector data governance. ; ; Our team then designs a customised solution that smoothly integrates with your existing systems, enhancing workflows. Post approval, we configure the Power Platform Version Manager to match your environment, ensuring a seamless fit. ; ; To guarantee a robust solution, we conduct rigorous testing, addressing any identified issues promptly. Recognising the importance of user familiarity with the system, we provide comprehensive onsite and online training for both professional and citizen developers. ; ; Additionally, detailed user documentation is provided as a handy reference. As an Azure Expert MSP, we offer expert-level, ongoing post-implementation support, ensuring your version control and release management system operates efficiently. ; ; Our cost-effective, specialist solution directly caters to public sector buyers, tackling data governance needs head-on, making the Power Platform Version Manager an indispensable tool for your organisation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When the contract with Sundown Solutions concludes, users retain full control over their data since it resides in their own tenant. Although the license for version control is owned by Sundown, the data generated and managed using the Power Platform Version Manager is the property of the user.; ; Before the contract ends, we recommend users to perform a comprehensive data export. This can be done using Microsoft's native export tools or other third-party tools. The exported data can then be stored securely for future use. ; ; It's important to note that after the contract termination, the version control functionality provided by the Power Platform Version Manager will no longer be accessible. However, all the data and information within the user's Power Apps environment will remain intact.; ; In case of any assistance needed during this data extraction process, Sundown Solutions is committed to providing necessary support to ensure a smooth transition. We believe in maintaining transparent and customer-friendly practices, prioritising our clients' data sovereignty and control.
• End-of-contract process: At the end of the contract with Sundown Solutions, users maintain full ownership and control of their data as it is stored in their own tenant. Despite the version control license being owned by Sundown, the data managed using the Power Platform Version Manager remains the user's property. We recommend users to export their data using Microsoft's native tools or approved third-party tools before the contract ends. While the version control functionality will cease, all data within the user's Power Apps environment remains accessible. Sundown is committed to assisting users during this transition, ensuring a smooth and efficient data extraction process.; ; The contract price includes the license for the Power Platform Version Manager, access to all its features, such as comprehensive versioning controls and integration with Azure DevOps, and ongoing customer support. It also covers training costs, both onsite and online, along with the provision of detailed user documentation. ; ; Additional costs would be incurred for any bespoke modifications or add-on features requested beyond the standard offering of the Power Platform Version Manager. Also, any third-party tools used for data export at the end of the contract would be an additional cost borne by the user.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Fully customisable solution, based on client requirements.

Scaling

• Independence of resources: The solution resides in your own tenant and is therefore not affected by other users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Using Native Microsoft tools
• Data export formats: ODF
• Data import formats: ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA's are governed by virtue of the underlying Microsoft Azure tenancy
• Approach to resilience: Full redundancy is available between Microsoft landing zones
• Outage reporting: It is reliant on Microsoft Azure availability. All available / outage reporting is publicly available.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Sundown Solutions implements stringent access restrictions for management interfaces and support channels. Access is strictly role-based, ensuring only authorised personnel have necessary permissions. We utilise multi-factor authentication (MFA) for added security. Regular audits are conducted to verify adherence to access policies. For support channels, user identities are verified before providing assistance. Any remote access for support is conducted through secure, encrypted connections. We also follow the principle of least privilege, providing only the minimum access necessary for personnel to perform their roles. This approach maintains the security and integrity of our management interfaces and support channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV
• ISO/IEC 27001 accreditation date: 11/11/2020 - re certified 30/08/2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • ISO27001
  • Sundown Patented Encryption - SecureWithin

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sundown Solutions prioritises information security, adhering to rigorous policies and best practices, including ISO 27001 standards. Our process begins with a comprehensive risk assessment to identify potential vulnerabilities, enabling us to implement robust security controls such as firewalls, encryption, and access controls. ; ; Security activities are overseen by a dedicated Information Security Officer (CEO) who works directly to senior management, ensuring all security issues are addressed promptly. Regular audits are conducted to ensure policy adherence, and staff receive continuous training on the latest security practices. ; ; In case of a security breach, our robust incident response plan is activated, which includes reporting the incident, assessing its impact, implementing corrective actions, and informing relevant parties. ; ; At Sundown Solutions, we view information security as a shared responsibility and are committed to the highest level of data protection for our clients.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Sundown Solutions employs structured configuration and change management processes. Each component of the Power Platform Version Manager service is uniquely identified and tracked throughout its lifecycle using a detailed configuration management database. Proposed changes undergo a rigorous assessment for potential security impact. They are reviewed by a Change Advisory Board and, if approved, implemented in a controlled manner in a test environment before final roll-out. These systematic processes ensure the security and integrity of the service while accommodating necessary improvements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Sundown Solutions implements a comprehensive vulnerability management process, conducting regular security audits and vulnerability scans to identify and assess potential threats. On detection, patches are promptly deployed, with priority dictated by threat severity. We stay updated on potential threats through various sources including security advisories, vulnerability databases, threat intelligence feeds, and liaising with vendors and industry forums. This proactive, robust strategy ensures efficient risk management, maintaining our service's high security standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Sundown Solutions uses a proactive protective monitoring approach, employing automated tools and manual checks for continuous system monitoring. These tools detect unusual activity indicating potential compromises. On identifying a potential compromise, our incident response team is immediately alerted and an investigation is initiated following our incident response procedure. We respond swiftly to security incidents, aiming to address critical incidents within one hour and non-critical incidents within 24 hours. This approach ensures quick identification and resolution of potential compromises, upholding the security of our services.
• Incident management type: Supplier-defined controls
• Incident management approach: Sundown Solutions follows ITIL v4 guidelines for incident management. We have pre-defined processes for common events, ensuring swift, effective response. Users can report incidents through multiple channels, including email, phone, and a dedicated support portal. Each reported incident is logged, categorised, and prioritised according to its impact. Our team investigates, resolves, and ensures the restoration of services swiftly. Post-resolution, a formal incident report detailing the nature of the incident, actions taken, and preventive measures for future is shared with the user. This approach ensures transparency and continuous improvement in our incident management processes.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sundown approach to cloud services leverage energy-efficient infrastructure that significantly reduces carbon footprints compared to traditional IT setups. By utilising advanced virtualisation technologies, we minimise physical hardware requirements and energy consumption. Our commitment to sustainability is further demonstrated through our use of renewable energy sources and cooling efficiencies in our data centres, ensuring that our operations contribute to the global effort of fighting climate change. This not only aids in reducing environmental impact but also aligns with public sector goals to promote eco-friendly technologies.

  Covid-19 recovery

  In the wake of COVID-19, our cloud solutions empower remote workforces by providing robust, scalable, and secure online platforms that facilitate efficient remote operations. We offer tools that enhance collaboration and productivity, supporting public sector entities as they adapt to new ways of working. Additionally, our cloud infrastructure allows for rapid scaling and flexibility, essential for responding to health emergencies and fluctuating demands, thus aiding in a smoother recovery from the pandemic.

  Tackling economic inequality

  We are dedicated to tackling economic inequality by promoting access to technology across various socioeconomic groups. Our cloud services support a range of economic activities, enabling small and medium-sized enterprises (SMEs) and nonprofits to access high-quality IT resources at a reduced cost. By offering tiered service options and training programmes, we facilitate technological empowerment and skill development, contributing to economic resilience and equality.

  Equal opportunity

  Our commitment to equal opportunity is reflected in our approach to service provision and employment. We ensure that our services are accessible to all public sector organisations, regardless of size or location, promoting digital inclusion. Our recruitment and staffing policies are rigorously fair and inclusive, supporting a diverse workforce that brings a wide range of perspectives and ideas to our operations, thereby enhancing innovation and service delivery.

  Wellbeing

  Recognising the importance of wellbeing, our cloud solutions aim to improve the work-life balance by offering flexible, user-friendly tools that reduce operational stress. Our services ensure data security and reliability, which in turn decreases workload and anxiety for IT staff within public sector organisations. Moreover, by enabling teleworking, our cloud platforms help organisations support their employees' mental and physical health by offering them more control over their work environments.

Pricing

• Price: £2,500 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.