OAS - SS&C Blue Prism Next Generation Robotic Process Automation (RPA) & Intelligent Automation (IA)
OAS are SS&C Blue Prism partners. Next Generation emulates how humans use existing applications and systems to automate a wide range of operational and business processes through Robotic Process Automation (RPA) and Intelligent Automation. The solution utilises a hybrid model with all services hosted in AWS whilst processing happens locally.
Features
- Frictionless Automation of IT & Business Process
- On Demand Hosted Intelligent Robotic Process Automation (iRPA).
- Infrastructure, Application and Process Agnostic.
- Scalable and Secure Cloud Platform or on Premise Delivery
- Flexible commercial models.
- Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue
- Integrated Intelligent Orchestration, Scheduling and Management.
- Automation Component Library with access to Distributed Digital Objects.
- Extensible functionality for OCR, ICR, Cognitive, Machine Learning & NLP
- Complete Intelligent Robotic Process Automation for Hyper Automation
Benefits
- Reduces operating costs.
- Increased efficiency.
- 100% accuracy & consistency.
- Industry leading productivity 24x7x365.
- Accelerated digital transformation.
- Improved customer experience / enhanced citizen outcomes.
- Optimised virtual resource.
- Faster process & task execution.
- Security, auditory and regulatory compliance (ISO27001 Accredited).
- Instantly Scalable Resource on Demand
Pricing
£7,850 to £18,897 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 0 5 2 7 9 0 6 4 7 8 4 1 0 3
Contact
OUTSOURCE AUTOMATION SOLUTIONS LIMITED
Jason Burrage
Telephone: 07956299258
Email: jason.burrage@globaloas.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- BPM, ERP, ITSM, CRM and multiple Clinical Systems such as EMR and EHR
- Cloud deployment model
- Hybrid cloud
- Service constraints
- None
- System requirements
-
- Operational Machine to host each Runtime Resource
- Windows 10/11 OS, minimum of 2 vCPU & 8GB RAM
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 1 business day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- OAS utilise Zoho Desk for web chat support. Zoho perform routine evaluations by experts in digital accessibility help identify areas for improvement. This is coupled with frequent testing by users with disabilities leading to accurate, profound, and authentic feedback, which helps create a genuinely accessible product.
- Onsite support
- Yes, at extra cost
- Support levels
-
Priority 1 Response within one hour. Continuous effort, within Service Hours, to resolve the Fault within 12 Service Hours.
Priority 2 Response within three hours. Fault resolved by the end of the following three Business Days.
Priority 3 Response within one Business Day. Bug fix scheduled for the next available release.
Priority 4 Outsource Automation Solutions shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Blue Prism University contains a free training curriculum available to anyone who registers. Available courses include Product Induction, Foundation learning and more. These courses are offered online (CBT) via our Portal and cover the full suite of Blue Prism platform tools. On-site, in-person training is also available via our third party training partners. Consult Blue Prism's website for a full listing of all accredited training partners. In addition to this, comprehensive documentation covering all aspects of Blue Prism is provided electronically via the Blue Prism customer portal. Blue Prism also provides a customer forum and knowledge base to encourage collaboration, support and idea sharing.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
-
- Searchable Knowledgebase accessible via internet using web browser.
- Online Customer forum accessible via internet using web browser.
- End-of-contract data extraction
- SS&C Blue Prism does not pertain or archive data used by automations during processing. Audit logs are exportable as .CSV. SS&C Blue Prism Automation process designs are exportable as XML based export formats.
- End-of-contract process
- As this solution would reside on the customer's own private cloud infrastructure, any data can be retained and maintained by them, For On-Premise solutions, access to support services and updates ceases on end of contract.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- SS&C Blue Prism Next Generation features are securely accessed via a Web Browser. Automation design is carried out locally on machines that must have access to the relevant Line of Business applications.
- Accessibility standards
- None or don’t know
- Description of accessibility
- SS&C Blue Prism Next Generation contains two components. The Next Generation Cloud hosts the technology required to carry out the automations and is accessed via a web browser. Next Generation Design Studio is installed locally on a user machine and is where design and build of the automations takes places. The Digital Workers carry out the processing of automations and require their own machine with access to all relevant line of business applications.
- Accessibility testing
- User interfaces have been designed along WCAG AA guidelines and the SS&C Blue Prism QA process includes compatibility checking.
- API
- Yes
- What users can and can't do using the API
- SS&C Blue Prism can expose any object or process via SOAP/REST requests to enable external applications to call automations, and can interact with existing applications and services API in various manners, including a built in REST capability. SS&C Blue Prism digital workers are not limited to interacting with target applications via the GUI, and can also interact via API. The Blue Prism Digital Exchange (DX) provides an online "marketplace" of prebuilt API integrations; these cover a variety of intelligent automation skills (learning, vision, problem solving, collaboration, planning & sequencing, and knowledge & insight) and enables drag-and-drop integration into ML/AI APIs offered by the likes of Google, Amazon, Microsoft, and even custom-built solutions.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- SS&C Blue Prism allows appropriately permissioned users to create custom automations suitable to the buyers needs as well as provide a host of administrative and operational functions to configure the environment specifically to the buyers needs. Examples include (but are not limited to) - Custom Process Discovery, Capture and Design - User/Group/Role configuration - Configure Operational and Business reporting - Environment Configuration and Management SS&C Blue Prism provides a variety of methods to do this suitable to the role and needs of the users or groups involved.
Scaling
- Independence of resources
- As this SS&C Blue Prism Enterprise instance would be provisioned on the customer's own private cloud, then it would be the customer's responsibility to provide a scalable and high performance environment to meet their individual needs. It's the customer's operations teams' responsibility to monitor the solution continuously to proactively manage and/or resolve any service issues (or possibly by calling SS&C Blue Prism support helpdesk).
Analytics
- Service usage metrics
- Yes
- Metrics types
- SS&C Blue Prism provides a number of secure and auditable options for reporting metrics, KPIs and analytics. Dashboard: An information dashboard is presented to each user. Its configurable and enables users to define and present graphical reports that are relevant to their role. System MI: Provides the capability to analyse process execution data and return valuable insights regarding the process. The output can take various forms including XLS, DOCX, PDF, CSV, etc and external BI tools In process reporting: It is possible to use automation processes themselves to generate reports allowing the automatic generation of relevant information.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- SS&C Blue Prism
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Appropriately permissioned users can export log and process data by accessing the cloud instance that they have chosen to host SS&C Blue Prism Enterprise. Blue Prism Automations can also provide data exports as part of their operation in a number of formats and delivery mechanisms (such as as operational reports via email)
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- Tab Delimited
- Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Service Level Standard SS&C Blue Prism Cloud Services will be available to Customer for normal use no less than 99.9% of the Scheduled Uptime. Calculation a. (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point) Performance Credit a) Where Percentage Uptime is equal to or greater than 99.9%, no service credit will be due to Customer. b) Where Percentage Uptime is less than 99.9%, Customer shall be due a service credit. c) The service credit shall be in the
amount of 5% of the monthly subscription fee (if the subscription fee is invoiced annually, the monthly fee is calculated by dividing the annual fee by twelve; the service credit is as calculated on a monthly basis for the reporting month). d) The service credit shall increase by a further 5% for each full 1% reduction in Percentage Uptime, up to a maximum of 15%. - Approach to resilience
- Both SS&C Blue Prism Cloud and On Premise versions are designed, architected, delivered and managed as Enterprise class applications. Further information on exactly how this is achieved is available from Blue Prism on request.
- Outage reporting
- SS&C Blue Prism provides a service status page as well as proactive service notifications via email to nominated customer contacts. SS&C Blue Prism solutions provide various web based UI's to allow appropriately permissioned users to monitor, alert and resolve service outages as they occur. SS&C Blue Prism Automations themselves can be configured to provide any technical or business notifications during operation, via any channel (email, web page, API call, pdf report, etc) to allow bespoke service outage, issue or exception reporting during processing.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Other user authentication
- Other forms of authentication utilised by Blue Prism includes secure key card applications used extensively by the NHS, DoD, etc.
- Access restrictions in management interfaces and support channels
- SS&C Blue Prism provides detailed software security features that enable a secure environment and methodology. These mechanisms result in the only Enterprise RPA platform that can withstand increasing regulatory compliance and non-repudiation requirements. • Centrally managed user access control, limiting access to named individuals only • Role based access according to the principle of least privilege • Multi-Factor security, such that no individual can make changes without secondary approval • A complete retrospective audit/changelog of all activity • Segregation of environments with separate controls governing each • Infrastructural security
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 12/07/2021
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- SOC2 (Type II)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
In compliance with its ISO27001 SOC2 (Type II) obligations, SS&C Blue Prism conducts annual risk assessments and maintains disaster recovery/COOP plans to ensure continued functionality in the event of an emergency. Compliance is tracked a number of ways; Human Resources tracks employee compliance with required training, IT tracks employee compliance with hardware and software policies, and independent third-party audits are conducted annually to ensure compliance with ISO27001.
OAS are also ISO27001 certified as well as certified to Cyber Essntials+
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- SS&C Blue Prism Next Generation offers an integrated Release Manager within Process Repository which applies structure, governance, and control to the Change and Release Management processes. Process Repository controls the promotion of automations between environments as well as ensuring that this process is only carried out by authorised users, with all actions fully audited. Every time a release is created or edited, this is recorded in the audit trail. Customers with particularly strict information assurance requirements may have different Release Managers for each environment so that, for example, one user can create and export a Release from the Development environment
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- For every new platform release we perform vulnerability testing. We remediate High and Medium issues before releasing to customers. We also utilise a vulnerability management solution (Laceworks) as part of our platform agents to feed into our Security, Information and Event Management (SIEM) solution.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- SS&C Blue Prism operates a comprehensive protective monitoring process across its services and internal operations. In the interests of security, further details on these practices are available on request. To date, all threats are identified and mitigated in our operations before they become an issue.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Under Blue Prism's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. Blue Prism operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting. Blue Prism has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc. Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- Police National Network (PNN)
- NHS Network (N3)
- Health and Social Care Network (HSCN)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
OAS is committed to ensuring that the carbon footprint of the company is reduced where possible and that business is sustainable. OAS employees all work remotely. This has benefits for both employees and the environment by substantially reducing the amount of business travel. By doing this, OAS have eliminated the need to maintain an office location. Savings are made on lighting and heating the workplace as well as reducing the amount of paper and supplies. All employees are provided with company laptops rather than desktops, which are more efficient and consume less power. This approach also eliminates the need to physically print documents as all work is carried out online.Covid-19 recovery
Our automation solutions help customers deal with backlogs from Covid-19 or any other excessive workload caused by Covid-19. Our solutions also make organisations more efficient and cost effective, reducing the financial impact of Covid-19. Furthermore, by automating many of the administrative processes in an organisation, we're providing a solution that will be resilient to any future pandemics, allowing staff to focus on more important or critical tasks should another pandemic strike. In addition, with all OAS staff working from home, we're supporting any employees that have a wish to shield or wish to observe social distancing, even though national restrictions have been removed. OAS and its employees always follow the current government COVID-19 guidance on the GOV.UK site.Tackling economic inequality
OAS tackle economic inequality on several fronts: By having all employees work remotely, location is not a factor in whether they can apply for a job, or manage the commute. By removing geographic requirements, we're enabling people from any community to apply and work for OAS. This helps us ensure equal opportunities for all employees or potential employees. OAS commits to eliminating unlawful discrimination and making decisions concerning staff based on merit. Our goal is for each employee to feel respected and able to do their best, irrespective of which sector of society they are from. In providing services, OAS is also committed against unlawful discrimination of clients or the public. OAS commits to ensuring fairness, respect and equality to all our employees, including recruitment, pay and conditions, requests for leave, training, appraisals, promotion, conduct at work, disciplinary and grievance procedures, and termination of employment. OAS commits to creating an enjoyable working environment, free of bullying, harassment, victimisation and unlawful discrimination, promoting respect for all, and where individual differences and the contributions of all staff are recognised and valued.Equal opportunity
OAS employ people based on merit against objective criteria, and no other characteristic that could lead to discrimination. With remote working as standard, people from any community, geographic location or background can apply with confidence, knowing they will not be discriminated against or disadvantaged. OAS also commits to managing and remunerating employees based on merit.Wellbeing
OAS are committed to ensuring and supporting the well-being of their employees. All employees work remotely and are encouraged to maintain a healthy work-life balance. OAS support employees where possible with any specific needs they have to help make their home working safer and more enjoyable. For example, standing desks or other items to assist with physical wellbeing while working. All OAS business is conducted in an honest and ethical manner and we do not allow harassment or bullying of any form. This helps ensure the mental wellbeing of our employees. OAS ensures that all employees have access to a Grievance Procedure to help deal with any grievances relating to their employment in a fair and timely manner, as well as a Whistleblowing Policy to ensure a culture of openness and accountability.
Pricing
- Price
- £7,850 to £18,897 a licence a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- 30 Day trial of platform available via registration on SS&C Blue Prism website.
- Link to free trial
- https://www.blueprism.com/free-trial/