CLASS PUBLISHING LIMITED

JRCALC Plus

The JRCALC Plus app is a bespoke service that integrates the national UK JRCALC Guidelines with bespoke local information. The app is intended for adoption by ambulance services and other organisations. We handle the full process from backend technical aspects to accurate content management.

Features

• Real-time guideline updates
• Real-time Clinical Notices
• Contains regional and local guidance
• Offline access to guidelines
• Usage and viewing reporting on users
• Contains the complete national JRCALC guidelines

Benefits

• Quickly publish notices to staff
• Guideline updates are immediately live for staff
• Access to guidelines without signal

£20.99 to £36.99 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaby.stocker@class.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

305452379380957

Contact

Gaby Stocker
01278427800
gaby.stocker@class.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: JRCALC Plus works on iOS and Android devices, as well as a website on all desktop browsers. ; ; Our customer support team are available 9 a.m. to 5 p.m. on Monday-Friday.
• System requirements:
  • IOS version
  • Android version

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Customer Support team are available via email and telephone from 9 a.m. to 5 p.m., Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Our Customer Support is available 9 a.m. to 5 p.m., Monday to Friday. They provide support for technical app issues, content issues and can help with onboarding and uploading of users. ; ; Our Technical Development team are keen to work closely with our customers to ensure JRCALC Plus continues to provide the best features and user experience possible.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training and demos can be provided by Class if required. ; ; How-to videos and FAQs are linked in the app.; ; Our Marketing team can provide marketing material to share with staff to aid with training.
• Service documentation: No
• End-of-contract data extraction: Users can get in touch with our Customer Support team for their data.
• End-of-contract process: If a contract were to end, we would ensure all data is transferred over to the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web service does not work without internet connection.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: We provide a REST API to some Key metrics for Trust system. At present the main system are for shared PGD acknowledgments data for Trust data warehouse. We have the capacity to roll out other metrics on request.; ; We also support querying on Customer API, such as user list to automatically keep track of user/subscription changes.; ; This is really a B2B system rather that a user system; we use Salesforce experience cloud interface to allow changes to the subscription data, and Trust Assistant to provide detailed metrics on users.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: JRCALC Plus allows for ambulance trusts and other organisations to add their own local guidance to the app for their users specifically. This content can be sent to our editorial team who upload it to the application, with approval from the Trust before making it live for users. This content can include text, images and videos. ; ; Trusts can also upload Clinical Notices to the application within 5 minutes. The Clinical Notice portal can be accessed by designated members of your team, with training supplied by us on how to release these notices to your users.; ; The app's colour and logo on the dashboard can also be customised depending on the Trust/Organisation.

Scaling

• Independence of resources: The back end system, provided by AWS, supplies user loading balancing and AZ replication to ensure availability of service.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide this via our Trust Assisant platform; this provides 28 days of detailed guideline usage stats. PGD, Clinical Notice, and Guideline Updated acknowledgments for all users over time.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Backend systems use AWS RDS and Salesforce. This is protected by 2 factor authentication and we are able to limit data access to only those who require it (determined by the customer). ; https://aws.amazon.com/compliance/data-center/controls/
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Individual users do not have a data export feature in PLUS. Data can be export for all/subsets of users in cvs format via Trust Assistant.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All external access to system via REST API using SSL and TLS. Access to the backend system also protected vaiaSSH .pem security and IP address access restrictions. Access is granted via a JWT security system.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Access to the backend system also protected vaiaSSH .pem security and IP address access restrictions.

Availability and resilience

• Guaranteed availability: We have a business continuity plan available upon request. ; ; JRCALC Plus works without an internet connection. We also provide a web version of the app if the app hosts ever fail. Failing this, we provide customers with a static HTML site with their content on.
• Approach to resilience: We have a business continuity plan for our JRCALC Plus app. This is available upon request.
• Outage reporting: We report outages via email and SMS messages to our customers. We also have an API.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to our Trust Assistant platform and Salesforce Communities access (if applicable) is managed by our customer support team and is only given after confirmation from a designated member of staff at the Trust/Organisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are currently working towards a DCB0129 certificate.
• Information security policies and processes: We are currently working towards a DCB0129 certificate.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We are currently working towards a DCB0129 certificate.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our team completes penetration tests to assess potential threats.; Our team then aim to deploy patches within 24 hours, and these are usually complete within a few hours of a threat being noticed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Services are continually monitor with SMS reporting to multiple people in case of failure detection. The mentoring uses real-world test cases, and data over a range of API to verify operation. Also, our sub-processes AWS and SF have automated monitoring with Cloud Alarms in place. The server maintains an access log and unusual behaviour/patterns are checked for.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a business continuity plan, which we can share upon request, that forms part of our incident management process.; After an incident occurs we would create an incident report which is circulated to our customers.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  The JRCALC Plus app supports all UK NHS ambulance Trusts and their staff in providing access to national JRCALC guidelines and their local Trust guidelines on their devices. The app works offline and therefore are available 24/7 for staff to reference their guidelines in their work, whether that is in a clinical setting or in study and education.

Pricing

• Price: £20.99 to £36.99 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaby.stocker@class.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.