NewZapp Communications

Event Management Software

NewZapp Event Management is is a leading event management platform that provides all of the tools you need to perform successful in-person, virtual, or hybrid event. Let NewZapp manage all aspects of your events, from start to finish.

Features

• Manage all your event planning in one place.
• Easy to use drag-and-drop interface.
• Customisable event templates.
• From single-speaker webinars to in-person shows.
• Strategic conditional logic, fully customisable fields.
• Automate and schedule emails, pre-and post-event.
• Event reporting & insights.
• Capture your event data to deliver a better attendee experience.
• Dedicated account management and unlimited phone support.
• Total security including ISO27001 certification.

Benefits

• Attendance tracking and monitoring.
• Create an engaging and interactive online experience.
• Cloud-based event ticketing software.
• Streamline event-related operations in one platform.
• Cut down time to create promotional content.
• Easily upload and manage content, assets and attendees.
• Launch event landing pages that match your brand.
• Gain valuable business intelligence.
• Real-time dashboards to track interaction with your pages.
• Keep your contact lists up to date automatically.

£3,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@newzapp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

305499163177098

Contact

Darren Hepburn
01392 447 200
sales@newzapp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Internet connectivity required.
• System requirements:
  • Internet Connectivity with a supported web browser.
  • Users will require an invite via email.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Unless stated otherwise, users have access to our support team by calling 01392 447200 and can submit queries to support@newzapp.com. Our account management team are available to respond to phone or email queries from 9am to 5pm, Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We use HubSpot Service pro to maintain our web chat facility.
• Onsite support: Yes, at extra cost
• Support levels: New client on-boarding can take place online via video conferencing or in person at a location of your choosing. Unless stated otherwise, NewZapp Event users have access to our support team by calling 01392 447200 and can submit queries to support@newzapp.com. ; ; Our account management team are available to respond to phone or email queries from 9am to 5pm, Monday to Friday. A dedicated Account Manager will be appointed to each NewZapp Event client, to successfully manage the on-boarding of the platform and provide ; ; Account Management throughout the partnership with the client. All support, account management and on-boarding is free.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The client on-boarding begins at the point the organisation becomes a new client. The new team is introduced to a new dedicated account manager who works with the team leader to create an on-boarding plan. The key stages of this plan are: Introductions and goal benchmarking. Configure teams, feeds and audience data to meet expectations. User training for content users. First post walk-through, once the account is ready and the audience members are in place, everything is ready to complete the first event.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is retained for the life of the account engagement. When the account is closed, we will ask what you want us to do with your data. If you do not ask us to delete it sooner we will delete the data within 30 days.
• End-of-contract process: At the end of the contract we shall no longer provide the Services to the client and the client shall promptly cease using the services. Each party shall promptly return or destroy all Confidential Information of the other party in its possession. Within 30 days following termination. There are no cancellation costs levied at the client unless the service is accessed/used after the agreed cancellation date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We recommend editorial work and contact imports are performed on a desktop but delivery, monitoring and reporting is available on mobile for platform users and responses from contacts can be completed on both mobile and desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Our web-based Admin Portal allows configuration of the platform.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: The user interfaces are fully accessible and support WCAG 2.1 A compliance. The service has been used by poor/partially sighted customers who provided feedback and guidance on accessibility in both the user and administrator interfaces.
• API: Yes
• What users can and can't do using the API: The service has a comprehensive open API that permits extensive use of the service, from sending messages to adding and managing contacts. Details of how to setup, change and administer can be found here: https://help.newzapp.co.uk/api-integration
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The event emails in the form of invites or flyers can be customised to the customer branding. Personalised greeting can be added through mail merge. The subject line and sender details can be personalised. This allows the sender to personalise the From Name, From Email Address and Reply-To Address so they are targeted at the particular subscribers receiving the communications. Drag & Drop provides the user creating the email the ability to move articles around their emails by dragging and dropping into position. NewZapp Communications also provide the functionality to add, move and delete components within emails. Other possibilities also exist. Users can create, deliver and report on surveys and polls.

Scaling

• Independence of resources: Event management from NewZapp is a web-based SaaS platform hosted on Amazon Web Services (AWS) using a distributed cluster architecture with auto-scaling. This ensures that not only is the platform scalable but also resilient to Availability Zone failures. There are no technical, capacity or commercial limits on the number of users who can access, send or receive communications at the same time.

Analytics

• Service usage metrics: Yes
• Metrics types: NewZapp Event Management provides in-depth reporting metrics on how many audience members you have on the system and how many events you have published.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Reporting data can be exported from the web admin dashboard.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Azure Active Directory
  • Microsoft Excel Workbook (XLSX)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We will provide NewZapp in accordance with the following Service Levels: Uptime will be a minimum of 99%; We will send 99% of Messages within two hours of the Scheduled Send Time. We will perform security and system updates which may incur scheduled Downtime. Our aim is to perform these outside of normal business hours unless there is an emergency. We will communicate all such downtime and its likely duration not less than 24 hours prior to its occurrence. For more information please see section five of our terms and conditions here: https://newzapp.co.uk/legal/terms-and-conditions/
• Approach to resilience: Event management from NewZapp commits to a Service Level Agreement (SLA) that can be produced on request. We can also present historical logs of service availability on request.
• Outage reporting: Email and sms alerts to our development team are issued should we have a Severity 1 critical production issue affecting all users that severely impacts use of the software. Clients will be contacted via email within the hour and regular updates will be posted on our login screen, social media and system newsfeed.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: NewZapp Communications is a dedicated named multi-user licencing system with email non-generic email address usernames that must be verified before access is granted. Passwords are only known by the user, should it be forgotten it will need to be reset. We do not allow "sharing" of user logins, monitoring IP address and system information to identify multiple logins. If a user is logged in, no one can login with the same username and password without ending the current session.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Initial Certification 11/05/2021
• What the ISO/IEC 27001 doesn’t cover: N/A. Our internal auditing program protects our clients and corporate information along with the services and processes that secure that information.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: IDM Award in General Data Protection Regulation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Certified
• Information security policies and processes: NewZapp Communications has many security policies and processes that support both ISO 27001 and Cyber Essentials certification. Failure to follow the security policies/processes can result in disciplinary action up to and including termination as per our accepted employment terms. Security reports through the Operations director who reports to the Managing Director who is a member of the board and responsible for security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change controls and processes are independently assessed for compliance within ISO27001 guidelines. All changes are made on a branch in our code repository. Automated tests are run against each branch and code must be peer reviewed and approved before merging to the master branch where the change is automatically deployed to our Staging environment. Our QA team must manually verify and pass all tickets before a deployment to production can be requested. Deployments are co-ordinated by our lead developer. Security patches may be deployed to production on management authority.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Change controls and processes are independently assessed for compliance within ISO27001 guidelines. Host and network vulnerability management is managed by AWS who are certified to appropriate security governance standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring controls are assessed to relevant ISO27001 standards. If a breach is confirmed, the customer support team reaches out to all impacted customers immediately and provides updates every hour until the issue is contained.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management protocols are assessed to ISO27001 standards. Users can report incidents by telephone or email. This starts a process which includes identifying and closing down any affected areas of the system. The incident is reported to customer support so they can liaise with any impacted customers. Incident report updates are sent every hour.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  EFFECTIVE STEWARDSHIP OF THE ENVIRONMENT NewZapp Communications belongs to a group dedicated to fighting climate change. We wanted a way to not just offset our carbon footprint but to identify where our carbon emissions come from in our business, how we can reduce these before looking at how we can effectively offset these remaining emissions with the ambitious goal of going beyond net zero greenhouse gas emissions. We provide all employees with the opportunity to benefit from a company electric vehicle scheme and 30% of our workforce now drive electric vehicles. We support a cycle to work scheme, encourage employees to walk to work where possible or use public transportation. As part of our goal to go beyond net zero we have created a new business called “Beyond Carbon” which has a multi-faceted approach to fighting climate change. We have purchased 35 acres of land nearby to where we are based in Devon and are in the process of planting over 12,500 trees as part of the creation of a new complex community woodland. The new woodland will sequester more than 65 tonnes of CO2 per year. It is widely proven and accepted that we need to reduce the amount of CO2 in the atmosphere, and we can as a business contribute greatly to this global challenge as trees will extract CO2 from the air and convert it into oxygen and plant material through photosynthesis. Alongside the woodland we will also be creating an extended mix of new habitats including hedgerows, wetland and meadow to support wildlife and a diverse local environment improvement. The woodland will be open to the public and provide a great place of enjoyment and interest to the local community. More details can be found here: https://beyondcarbon.life

  Covid-19 recovery

  Covid-19 recovery; ; HELP LOCAL COMMUNITIES TO MANAGE AND RECOVER FROM THE IMPACT OF COVID-19 COVID-19 has had a devastating effect on the economy, our communities, how and where we work and the mental and physical health of many people. The strain on our health and care services has never been greater. Several customers have struggled incredibly because of COVID-19, especially within the hospitality sector. We have supported them through extended payment terms, extended contract terms and in cases of severe impact we have opted to provide our services completely free of charge to enable these customers to have extra financial headroom to recover. We are supporting new employment opportunities for those left struggling to find employment because of COVID-19, especially the youth workforce who have been disproportionality affected. New jobs have been created via the Government Kickstart scheme which has resulted in new permanent employment at NewZapp Communications. We continue create new employment opportunities as we grow. We are supporting Modern Apprenticeships to allow our youth employees to benefit from employment at the same time as gaining a recognised qualification in our high-tech industry. We have delivered a Mental Health Charter at NewZapp Communications that supports all our employees to achieve a healthy work/life balance and to provide support where needed. All employees are now entitled to counselling sessions every year fully funded by us. Our workforce is now enabled to work remotely where practical and more than 50% of our workforce now remote work on at least 1 day a week. We actively encourage our workforce to use sustainable travel solutions including walking to work, public transport, and electric vehicles. We provide all employees with the opportunity to benefit from a company EV car scheme. 30% of our employees have now switched to an electric vehicle.

  Tackling economic inequality

  CREATE NEW BUSINESSES, NEW JOBS AND NEW SKILLS NewZapp Communications is a 100% privately owned small British business. We are owned by the founding entrepreneurs and continue to grow by innovating within our industry. Due to our size, we can react and deliver solutions quicker than our larger competitors. Based in the Westcountry we bring high-tech employment to a predominantly rural area. We have a long history of creating employment and training opportunities and our investment in our employees is rewarded with more than 60% of our workforce having worked for NewZapp Communications for longer than 5 years, significantly above the national average. NewZapp Communications delivers solutions to schools, universities, public infrastructure organisations and NHS Trusts. Our solutions deliver ways to communicate with an organisations entire workforce whether they are based on premise or work remotely. Our communications solutions for the NHS have been recognised for the benefit they bring to NHS Trusts with an award for Technology & Innovation. As part of our Social Value Charter, we recognise the importance of our role in fighting climate change which has led to the creation of a new business within our group focused entirely on exactly that.

  Equal opportunity

  REDUCE THE DISABILITY EMPLOYMENT GAP As an employer we recognise the value that every one of our employees brings to our business. Our inclusive approach to employment is supported by our mental health charter, our workplace being suitable for those with physical disabilities and our approach to providing all employees with ongoing training. We provide extra equipment to support employees with disabilities including screens, screen readers, desks, chairs and other equipment as necessary. We do not tolerate discrimination of any sort within our workplace.

  Wellbeing

  IMPROVE HEALTH AND WELLBEING We have an active Mental Health Charter at NewZapp Communications and recognise the importance of supporting all employees with their physical and mental health. We provide extra equipment to support employees with disabilities including specialist screens, screen readers, desks, chairs, and other equipment as necessary. We provide all staff with free access to counselling to support their mental wellbeing and promote an active calendar of employee social events to help all employees feel as equally valued outside of the workplace as they are in the workplace.

Pricing

• Price: £3,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a free 90 day trial of the software so you can do a full campaign to your contacts with no obligation.
• Link to free trial: https://newzapp.co.uk/book-a-demo/?gcloud14-event-management

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@newzapp.com. Tell them what format you need. It will help if you say what assistive technology you use.