MISCO TECHNOLOGIES LIMITED

Cloudflare - Managed Security Service Provider

Cloudflare Managed Security Service Provider is a cloud-delivered security service providing authoritative DNS (for one domain name), CDN, web application firewall, layer 7 DDoS protection and TLS certificate management. It protects and optimises public sector web properties using Cloudflare’s global network with enterprise-grade analytics and support.

Features

• Cloud-delivered authoritative DNS for public sector web services
• Global CDN for secure, high-performance content delivery
• Web application firewall protecting applications and APIs
• Layer 7 DDoS detection and automatic mitigation
• TLS certificate issuance and lifecycle management
• Real-time traffic, security and performance analytics
• Centralised logging export to customer SIEM platforms
• Configurable alerts and security notifications
• Managed via secure, web-based administration console
• Enterprise-grade support with defined service levels

Benefits

• Reduces risk from web, API and DNS-based attacks
• Improves performance and availability of public sector services
• Protects applications without on-premise security infrastructure
• Simplifies security management through a single cloud platform
• Automatically mitigates denial-of-service attacks at scale
• Enhances resilience of critical digital services
• Supports compliance through logging and traffic visibility
• Scales security protection with changing service demand
• Minimises operational overhead for IT teams
• Enables secure service delivery using globally distributed edge protection

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

305609548511848

Contact

Victoria Trivett
01933 718439
frameworks@misco.co.uk

About the service

• Service categories:
  • Cloud Support Services
    • Security Services
      • Other
        • Other

Service scope

• Service constraints: The service is delivered as a cloud-based security platform and is managed remotely through a web-based administration interface. It requires internet connectivity, proxy of web properties, with either CNAME or authoritative DNS managed by Cloudflare.; ; The volume of usage is capped <1 TB of data download per month.; ; Support and service management are provided remotely. No on-premise security infrastructure is required.

User support

• Email or online ticketing support: Yes
• Support response times: Support response times are provided in line with enterprise support service levels and vary depending on incident severity. Higher-severity issues receive prioritised response, including outside standard business hours where applicable. Support is available at weekends for critical incidents. All support requests are managed remotely through the service’s support channels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support is provided through an enterprise-grade support model aligned to the service offering. Support requests are logged and managed remotely via the supplier’s support channels and are prioritised based on incident severity.; ; The service includes access to enterprise support, which provides defined response targets for different severity levels, including prioritised handling of critical incidents and access to out-of-hours support where applicable. Lower-severity issues are handled through standard support queues in line with agreed service levels.; ; Support costs are included within the service pricing for the enterprise support level offered. Any variations to support coverage or additional support options are agreed contractually at call-off and reflected in the service pricing.; ; Where applicable, customers may be supported by specialist technical resources, including access to cloud support engineers. Technical account management services may be available as part of enterprise support arrangements, depending on the agreed service scope.

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cloudflare Inc

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: No

Architecture roles

Network architect

Role level	UK Rate	Offshore Rate
Associate network architect	£680.00
Network architect	£1,000.00
Lead network architect	£1,200.00

Solution architect

Role level	UK Rate	Offshore Rate
Solution architect	£760.00
Principal solution architect	£960.00

Technical architect

Role level	UK Rate	Offshore Rate
Technical architect	£680.00

IT operations roles

End user computing engineer

Role level	UK Rate	Offshore Rate
End user computing engineer	£360.00
Senior end user computing engineer	£520.00

IT service manager

Role level	UK Rate	Offshore Rate
IT service manager	£680.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£560.00
Senior infrastructure engineer	£640.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: CDL Group Ltd
• ISO/IEC 27001 accreditation date: Thursday 27 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: CDL Group Ltd
• ISO 9001 accreditation date: Thursday 27 November 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Provided
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 7cd28e47-869c-47f3-b33a-f8672b44e347
• Other security certifications: No

Social value

• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@misco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.