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HLE Consulting (UK) Ltd

Delivery Assurance

The Service ensures the effective design, implementation, and management of ITSM and P3M processes, alongside specialised oversight for cloud computing (inc. hosting and software solution) services across various cloud environments. This comprehensive approach guarantees optimal performance, security, and compliance, enhancing decision-maker confidence, ensuring successful service and project delivery outcomes

Features

  • Tailored Methodologies: Customised to fit client specific delivery processes.
  • Ongoing Support and Mentoring: Continuous team development and assistance.
  • Structured Reviews: Regular evaluations ensure project alignment with objective.
  • Scalability and Flexibility: Adapts to varying project sizes and complexities.
  • Embeds Best Practices: Incorporates industry standards like ITIL and P3M.
  • Continuous Improvement: Implements feedback loops for ongoing process refinement.
  • Risk and Opportunity Management: Manages risks and leverages opportunities.
  • Stakeholder Alignment: Ensures governance structures align with stakeholder expectations.
  • Sustainability Considerations: Focuses on sustainability for social and environmental impact.

Benefits

  • Expert and Independent Guidance: Accredited ITSM and P3M practitioners.
  • Experience in Diverse Environments: Skilled across public and private sectors.
  • Collaborative and Adaptive Approach: Boosts team synergy and adaptability.
  • Highly Skilled Practitioners: Experienced consultants leading projects.
  • Strategic and Inspirational Leadership: Inspirational guidance from top consultants.
  • Data-Driven Decisions: Supports informed, consistent decision-making.
  • Cost and Resource Efficiency: Drives investments for significant savings.
  • Certified Excellence: Supported by AXELOS, P3M3 and ITSM maturity accreditations.
  • Enhanced Stakeholder Confidence: Builds trust with reliable frameworks.
  • Commitment to Sustainability: Priorities sustainable project practices.

Pricing

£550 to £1,300 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hazel.eggleton@hleconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 0 5 6 6 6 3 7 0 9 7 4 7 9 9

Contact

HLE Consulting (UK) Ltd Hazel Eggleton
Telephone: +447387620054
Email: hazel.eggleton@hleconsulting.co.uk

Planning

Planning service
Yes
How the planning service works
Our consultancy provides a comprehensive planning service for implementing cloud hosting or software services, which includes business analysis, solution design, and security architecture outputs. While we do not directly supply the technical resources typically involved in the production of products, we act as a facilitator, coordinating with technical, financial, commercial, delivery, and service management subject matter experts (SMEs) to ensure strategic alignment and successful initiative outcomes.
The services provided facilitate the planning, monitoring, and controlling phase of cloud hosting and software services by integrating expert consultation and strategic oversight. This role is pivotal in collaborating with SMEs who provide the specialised knowledge in the various fields necessary for comprehensive planning and implementation.

The services are not limited to specific cloud services; they are applicable across various cloud models including IaaS, PaaS, SaaS, private, public, hybrid, and multi-cloud environments. This flexibility allows us to support a wide range of cloud hosting and software initiatives, ensuring that regardless of the technology or platform.

The services are designed to ensure that the cloud services are executed smoothly, leveraging expert insights and comprehensive planning to address all facets of the deployment strategy, thereby enhancing efficiency, security, and alignment with business objectives.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Public Cloud
  • Private Cloud
  • Hybrid Cloud
  • Multi Cloud
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)
  • Development as a Service (SaaS)
  • Data Analytics as a Service (DAS)
  • Security as a Service (SECaaS)
  • Service Management as a Service (SMaaS)

Training

Training service provided
Yes
How the training service works
Our training initiatives aim to facilitate skills transfer for Cloud Support Services through a diverse range of methods tailored to meet specific project requirements. These approaches are determined during the Onboarding or Inception phase, often incorporated into the Statement of Work/Scope. Our training portfolio includes structured classroom sessions, show-and-tells for effective communication, personalised one-to-one engagements with key stakeholders, buddy/pair working for hands-on experience sharing, and multimedia interactive sessions utilising technology like screen recording and web conferencing. These strategies ensure comprehensive skills transfer and knowledge dissemination across technical and business communities. Additionally, our resources include accredited P3G trainers and certified train-the-trainer practitioners, guaranteeing high-quality training delivery and lasting skills enhancement for our clients.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our Cloud Migration Support is appropriate for many delivery scenarios. Our key approach steps include: * Scan: Identify current skills, resources, processes and tools used in As-Is delivery. * Confirm: The scope and goal of the migration, extent of the Service, Minimal Viable Product/ Service, Key Stakeholders and Service/business requirements. * Analyse: Identify the Service Transition, Quality Controls, Assurance/Security requirements, plan clear stages to mitigate risk and deliver goals. Identify back-out risk mitigation. * Develop/Deliver: Step-wise through the delivery stages, providing audit, quality and assurance as identified to ensure compliance, risk management and Stakeholder confidence: Data Quality, Service Testing etc. * Assess: Test, review and rework plans following end stage to learn and feedback into migration plans.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Oracle Cloud
  • Salesforce Cloud
  • SAP
  • VMware Cloud
  • OVH
  • ModCloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
This service is to design, implement, and manage quality assurance processes by integrating industry-leading standards such as ISO 9001 and Quality Management Systems (QMS).

The approach involves thorough assessments of existing systems, identifying areas for improvement, and developing tailored strategies to enhance quality control. Establish robust quality management frameworks, ensuring adherence to standards and regulations throughout the project lifecycle. T

Provide guidance on implementing continuous improvement practices, fostering a culture of quality excellence. Comprehensive documentation, monitoring, and feedback mechanisms, enable high standards to be maintained and achieve certification where relevant. Aligning with ISO 9001 and QMS principles ensures that quality assurance becomes ingrained in organisational culture, driving efficiency, reliability, and customer satisfaction.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
HLE Consulting (UK) Ltd offers a comprehensive suite of services tailored to support cloud hosting and software services across various deployment models, including Public Cloud, Private Cloud, Hybrid Cloud, and Multi Cloud environments. The services supports Platform as a Service (PaaS), Software as a Service (SaaS), Development as a Service (DaaS), Data Analytics as a Service (DAS), Security as a Service (SECaaS), and Service Management as a Service (SMaaS).

HLE Consulting designs, implements, and manages Service Management and Business Value Office (SMO) solutions to ensure optimal performance and alignment with organisational objectives. Services encompass strategic planning, assessment, migration, integration, and ongoing support, leveraging industry best practices and standards such as ISO9001, ITIL, and NCSC guidelines. Accredited experts and certified practitioners provide planning and scheduling; training; quality assurance; change management; risk management and maturity assessments to enhance the efficiency, security, and resilience of cloud-hosted solutions. Through collaborative partnerships and tailored approaches, HLE Consulting enables seamless adoption, optimisation, and transformation of cloud technologies, empowering organisations to unlock their full potential in the digital age.

Service scope

Service constraints
Full Service provision as identified in the Service Description.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Provide services support as agreed per the contract; this will be provided via email: Monday - Friday (excluding national holidays) Between 09:00 - 17:00 Standard response time to service requests will be 1 business day. No priority or level is attributed to the request for support. There is no incident escalation path.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
HLE Consulting provides cloud services where support levels are not applicable.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Together, we tackle workforce inequality and demonstrate to young women through mentoring, networking, and ways of working what can be achieved and make a difference. We receive useful insight from young women in how they are treated in the workplace and what are the challenges they face in the 21st century at work and in society. We inspire young women from across a full spectrum of capabilities, not just the brightest, to believe they are the best; and the feeling, at times unsuccessful is normal in everyone’s life, from which we should understand, learn, and move forward is vitally important. Grow - to motivate young women to gradually develop and progress Inclusive – to ensure that young women have equal access to opportunities Respect – to encourage young women and ourselves be thoughtful of others Leadership – to guide young women to initiate and influence Sustain - to inspire young women to continue to advance and change Building trust with young women to help them become confident, independent, and valuable to their communities, organisations, and society by providing them with a set of skills and tools through experience and knowledge sharing which enable them to thrive. Our associates work with the AIPM, APM, BCS and Women in Technology in the mentoring programmes; giving her time to mentor women at the early stages of their careers, changing careers and women returning back to work after career breaks.

Pricing

Price
£550 to £1,300 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hazel.eggleton@hleconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.