Population360
Population360 is a medicines optimisation tool designed to support proactive Population Health Management. From system to patient, Population360 finds opportunities to improve medication safety, non-adherence, and lower costs, all in one place. Population360 is a Class I medical device (EU MDD 93/42/EEC) (UK MDR 2002).
Features
- Find medication switches opportunities at scale
- Act on switches opportunity efficiently through direct EMIS Web integration
- Find at-risk cohort of patients
- Find cohort of patients non adhering to medications
- Reports switches, safety and non-adherence opportunity at system level
- Early interception of any medication errors
- Population health management
- Clinical decision support
- Automated patient searches
Benefits
- Strategically plan work programmes/resources for places most in need
- Identifying non-adherent and at-risk patients within unplanned care admissions
- Improve health outcomes
- Proactively close gaps in care
- Support medicines optimisation implementation across the System
- Supporting pharmacists to implement medicines optimisation and population health interventions
- Find opportunities to manage the total cost of care
- Reduce hospital admissions
Pricing
£0.45 to £0.50 a licence a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 0 5 8 1 6 1 5 3 7 5 4 0 3 5
Contact
Optum Health Solutions (UK) Ltd
Victoria Underhill
Telephone: 02071210560
Email: businessdevelopment@optum.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
-
- Windows 10
- Modern browser e.g. Microsoft Edge, Google Chrome
- EMIS Web
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our response times are based on priority of issue and response times are in our SLAs. Response time range from 1 hour up to 8 hours based on severity.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
The service desk is accessible via email or phone. Support levels are covered within the contract overall cost.
Our telephone system targets are to answer calls within 45 seconds and our email support is designed so customers receive an automated response to recognise that their mail has been received by the service, prior to the initial agent contact.
We offer support across all our products based on 4 priority levels.
P1. Response 1hr, resolution target 8hrs - for major disruption impacting many customers or more than one element of the service, or any clinical risk related issue.
P2. Response 2 hrs, resolution target 2 working days - for major disruption impacting one element of the service.
P3. Response 4 hrs, resolution target 5 days - for general support issues where impact is minimal. All service requests sit under this category.
P4. Response 8 hrs, resolution target agreed with customers for non urgent issues with little business impact.
Users are provided with a unique reference number and our objective is to resolve on first point of contact if possible. Our targets are to achieve 95% on response and 85% on resolution. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Optum offer a full onboarding service, which includes engagement and learning sessions for users to help with building the recommendation profile and the use of the desktop application.
All learning documentation is hosted on the Optum portal and is supplemented by support from the Pharmacist account manager with locally provided sessions. Learning materials include:
- eLearning
- User guides
- FAQ documents
- Online training sessions and recordings - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- Videos
- End-of-contract data extraction
- Users will be provided with an end of contract data summary, provided by Optum.
- End-of-contract process
- There are no additional costs to end the contract. As part of the end of contract process we would provide any data requested up until the end of the contracting period. Removal of software on the GP practice machines is included as part of the off-loading process. Optum would turn off the data sharing agreement which will stop the processing of practice data.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Chrome
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Customers' medicines optimisation users can customise the recommendation profile that is delivered to their clinical users in the practices via our content management module.
They also have the ability to determine which features within the software are activated for the GP practices, ie. Patient integration, withholding and Safety Alerts, Safety interventions and targeted content.
Scaling
- Independence of resources
- The services are designed with scalability as an architectural requirement. All services are monitored to ensure that response times etc. are kept within SLAs and are scaled up as and when required. Services throttling can also be used to limit the service throughput so that the resource consumption (memory, processor, disk, network, etc.) in the system is at an acceptable level.
Analytics
- Service usage metrics
- Yes
- Metrics types
- .
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users do not export data. The software creates its own transactional reporting data which is accessible in Optum Analytics which can be viewed or downloaded.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XLS
- Data import formats
- Other
- Other data import formats
- No data import options are available or required
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 98% service availability.
- Approach to resilience
- We design our systems with high availability and resilience in mind. Our solutions are designed to meet the contractual service levels and availability required.
- Outage reporting
- Service outages will be notified to all client project leads. Notification will be provided on the Optum portal.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
-
2FA is in place for all users.
No users use local accounts – an administrative level account is retained for desktop support and infrastructure use. No guest accounts are present. Other policies enforce difficult to guess passwords.
All default accounts are deleted, disabled, or renamed. In cases where the default accounts may not be deleted, disabled, or renamed; default passwords must be changed prior to being connected to a Optum owned network.
Strong passwords are enforced company wide. For access to production ie. customer based systems, the use of authenticator applications is required to gain access. - Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Other
- Description of management access authentication
- 3 factor password/PIN. Token/PIN/role.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Assurance UK Limited
- ISO/IEC 27001 accreditation date
- 28/10/2011
- What the ISO/IEC 27001 doesn’t cover
- All controls are applicable within the Statement of Applicability
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- DSP Toolkit
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials, Cyber Essentials Plus, DSPT, Data Security Protection Toolkit. (Standards met)
- Information security policies and processes
-
Annual mandatory training required of staff with reports to their direct line managers, Staff are required to take the privacy, security and GDPR training each year.
We follow numerous policies evidenced within our eGRC system and intrinsic to our re-certification of ISO 27001 and Cyber Essentials and Cyber Essentials Plus.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- ITIL Service Transition which includes configuration, service asset and change management process.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Vulnerability managed by our infrastructure and Enterprise Information Security teams (EIS) Systems in place.
Vulnerability managed by UHG group EIS (Enterprise Vulnerability Risk). Patched as required and directed by EIS and UK patch processes in line with UK Government and Care Certificate requirements. Required as part of our CE accreditation. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Data Loss Prevention through Symantec End Point. Application log management and monitoring in place. Network monitoring and logging in place. Firewalls.
All Data Centre access is pre-arranged and logged via Sungard. The data centre perimeter is protected by IDS (Intrusion Detection Service). User access utilises RBAC and logged accordingly. Logging and monitoring exists, with alerting for unusual patterns of behaviour. End Point protection is also in place on all servers; together with Malware protection on the perimeter. We have the ability to create war rooms where necessary and bring in relevant staff as required. - Incident management type
- Supplier-defined controls
- Incident management approach
-
Optum comply with ISO/IEC 27001.
We have an ITIL v3 Incident Management process which includes service reviews with Service Management.
We follow Optum's Globe Incident Management process controlled and managed from IT Service Management based in the UK.
Users can report incidents to the customer services team by email or phone and will be assigned a unique ticket reference number
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We are committed to reducing our carbon emissions through:
• Liaising and communicating with customers remotely, removing unnecessary travel where possible, promoting digital transformation and sustainable remote working practices.
• Meetings are conducted virtually through Microsoft teams whenever appropriate, and collaboration can be supported by a range of digital tools to enable effective virtual working.
• All Optum employees delivering contracts under this framework will be fully remote, further reducing travel and environmental impact.
• We support national/local Green Prescribing initiatives.
• For all solutions, we follow a Cloud First Principle, aligned to interoperability with clinical systems to support green patient initiatives.
• Complying with NHS Technology Code of Practice – making digital healthcare technology sustainable.
• Providing data visualisation tools and on-demand analytics system, reducing need to print.
Optum recognises the important role the environment plays in the health of communities and have set a science-based target to reduce emissions, reduce paper usage and leading systemic change to decarbonise the health care industry.
Optum are focused on:
• Reaching operational net-zero emissions by 2035.
• Achieving a 60% reduction in scope 1 and scope 2 emissions by 2030.
• Investing in and sourcing 100% of our global electricity demand with renewable sources by 2030.
• Our path to net-zero operations.
• Our 2022-sustainability-report has been published and publicly available.
• Optum has completed the Evergreen Sustainable Supplier Assessment which enables us to engage with the NHS on our sustainability journey and ensure alignment with the NHS net zero and sustainability ambitions.
We have an action plan developed in accordance with the requirements and timescales set out in the NHS Net Zero Supplier Roadmap and ratified by Optum UK Board. We have a published carbon reduction plan for Scope 1 and 2 emissions and a subset of scope 3 emissions.Covid-19 recovery
Optum offers a range of Medicine related products/services, including Population360, to support ICB teams/prescribers with targeting, managing and measuring patients with COVID related needs.
During Covid we supported NHS England with rolling out vaccination programmes for our NHS customers by providing voluntary support from our clinical team and project managers.
We adapted the National Population Health Management Development Programme from face-to-face delivery to an entirely virtually delivered programme, allowing it to be used as a key enabler of recovery, identifying at-risk cohorts and addressing waiting list backlog as examples. This enabled health and care professionals from across Systems to participate, creating an action led thinking environment for teams to focus on proactive care delivery models. Participants reflected on the positive impact of being supported to think about Health and Care provision beyond Covid.
We are driven by our mission of “Helping make the health and care system better for everyone.” In the UK, this has largely manifested by helping ICSs to use a PHM approach to identify, focus on and address unwarranted variation in outcomes for their populations through collaboration, integration and transformation to achieve sustainable care delivery, and supporting a stronger workforce. Our services allow us to address health and care system’s greatest challenges: Elective Recovery, Tackling Health Inequalities, evaluating impact on wider determinants, and using Whole System Projections to ensure sustainable systems.
COVID-19 highlighted the growing disparity in health outcomes between population groups/communities across England, magnifying the impact of deprivation and isolation on people’s health and wellbeing. We are committed to working in partnership with ICSs and through advanced analytics, supporting teams to develop interventions that address the emerging inequalities across their populations.
Internally we encourage workplace conditions that better support the Covid-19 recovery effort.Tackling economic inequality
At Optum, our Social Responsibility mission is “Helping Build Healthier Communities”. We combine our knowledge, experience and passion to improve health of our local communities through our people and partners. Optum firmly believe economic inequalities lead to health inequalities. Technology skills are increasingly important to enable people to make best use of new digital services and take control of their healthcare.
Optum hosts both regional and home-based roles ensuring that we create nationwide job opportunities.
All employees at Optum are encouraged to take part in volunteering activities, including employees working under contract. Staff are supported to volunteer during working hours where appropriate. Logged volunteer hours are matched with donations to charity, creating a culture of volunteering as well as enabling us to measure the hours spent supporting schools and other causes. Optum also seeks opportunities to work with customers to support local initiatives and offer services such as coaching, mentoring and skill development.
Alongside local community skills development, Optum continue to address economic inequalities:
1) Optum’s UK leadership team promote DEI agenda - our teams come from diverse backgrounds, spread across UK, with high percentage in flexible, work from home roles.
2) Reducing Gender Pay Gap – promoting flexible working policies, ensuring women represented in our senior teams.
3) Continued development investment in employees’ technology/business-related skills.
4) Regularly encouraging employee volunteering in communities we contract/live, supported by financial incentives for employees to donate back to charities. Current UK initiatives:
• 10 Volunteers (2023/4) support TutorMate, ChapterOne’s flagship programme, aiming to boost reading skills in young readers.
• 2023 – founding partner of Paddington Life Sciences partnership with shared commitment to generating healthcare innovation, alongside health, economic and social value.Equal opportunity
Embracing a range of people and perspectives magnifies our individual and collective contributions
We are committed to providing equal opportunities and avoiding unlawful discrimination in employment and against customers. We make reasonable adjustments to overcome barriers to using services. All companies who provide a service to Optum are obliged to address barriers that may impede people with impairments from accessing a service.
We are compliant with UK government requirements and report on Gender Pay Gap (GPG). We continue to focus on our talent strategies to provide opportunities for all, ensuring practices support inclusion and diversity.
Internal compliance and ethics policies prohibit discrimination against protected characteristics regarding our employees, customers, business partners, supply chain, vendors, stakeholders.
1. Our 2024 People strategy/roadmap includes key focus areas:
a. Current state diagnosis regarding career development, mobility, inclusion, diversity, equity, psychological safety/trust.
b. Pay programme/policies analysis, including reward drivers from a gender/salary grade perspective, pay/rewards at hire, promotion.
c. Development of internal labour market maps/projections for UK populations highlighting areas/actions are needed to reduce GPG/increase gender diversity.
2. Our Ireland Health Care Sponsorship Programme was shortlisted for Social Mobility Initiative of the Year category and our Optum Women’s ReBoot Internship Programme was shortlisted for Diversity in Tech Initiative of the Year in the European Diversity Awards, awards we have sponsored in 2023 and 2024.
3. We have established a local, internal coaching network to support development of our staff especially female leaders in non-executive roles.
4. 50%+ of leadership succession plans have at least one female successor identified. We have new/stronger external partnerships focused on core diverse talent pipelines/networks:
a. Partnership with a UK-based external search partner to develop diverse talent pipelines for executive/STEM leadership roles.
b. Partnerships with SheCanCode, Women of Silicon Roundabout, and STEM Women – supporting events/deeper engagement/mentoring/coaching with these networks.Wellbeing
Our employees have access to a wide range of wellbeing and employee assistance programmes. This includes a series of wellbeing activities, seminars and events available for all our team members, with recent topics covering eating disorder awareness, a gym/fitness series, menopause seminar, relationships and connections activities. Furthermore, our staff benefits include Gym membership discounts and medical insurance.
To help us fulfil our social value obligations, the Employee Community Council (ECC) - our structured group of Optum employee-volunteers – supports Optum’s mechanisms and processes by facilitating a range of activities and events every year that align with our social values.
We also encourage our team members to be involved in volunteering activities as this is shown to improve personal wellbeing and is supported by the business and we hold wellbeing ‘lunch and learns’ where all employees can join virtually, as well as send out weekly newsletters from the ECC
Our company supports all employees who take part in fundraising events or volunteering, both for nationally recognised charities but also for more local volunteering in their local community. This is supported by means of a 100% company “match” on any charitable donations. For volunteers, the ability to track hours and earn a donation towards the individuals preferred charity is available, with donations available from the first hour of volunteering.
These initiatives promote community work and charitable giving; enabling employees to positively impact communities they care about; these opportunities are available to all employees delivering any contract through this framework.
Pricing
- Price
- £0.45 to £0.50 a licence a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- The full paid for offer is provided in order to provide a complete experience of Population360.