Activ8 Intelligence

People Analytics made easy

By putting all of your employee data in one place, illumin8HR, you can unlock greater insights into your employees – connecting development with retention, or overtime with sickness absence – to better inform decision making and measure impact. No technical or BI skills required. Illumin8HR - People analytics made easy!

Features

• Delivers one platform for all your people data
• Provides 200+ ready to use metrics, dashboards and reports
• Customisable to support HR goals and user priorities
• Role and field-based user security model
• Create focused action plans to track outcomes of key initiatives
• Easily create and schedule automated reports
• Filter, drill-down and export data into BI tools or xls
• Automated insights highlight risks, trends and outliers requiring action
• AI based models to forecast and predict trends
• Flexible licencing options to support your people analytics journey

Benefits

• Fast implementation means you're up and running in 4 weeks
• Save hours combining data sets and creating reports
• Drive consistency, compliance and control over people data
• Reduce report requests and backlogs as managers can self-serve
• Give decision makers early indicators of people risks
• Enable collaborative thinking and action across your teams
• Measure the ROI and impact of people decisions
• Get greater control over your people costs
• Make faster data-driven decisions, minimising bias and risk
• Inform workforce planning decisions

£40 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@activ8intelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

305874127622832

Contact

Jessica Cooper
07342 037648
g-cloud@activ8intelligence.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Access to a web browser
  • Access to a reliable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our target times are detailed in our Service Level Agreement, which will be shared and discussed during Onboarding. We are happy to tailor our times to suit your needs, although any changes to our standard service may incur an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Activ8 have a dedicated Support Team on hand to support you through every step post implementation. We offer all of our customers the same level of support and the cost of that support is included in your licence fee. However, you will be provided with our target times in our Service Level Agreement, along with your login details to our ITSM portal and online help. If you have a requirement for a specific level of support we are happy to discuss this and any additional charges that this may incur.; ; Our Support Team are available 0900-1700hrs UK Time Monday to Friday (excluding Bank Holidays) and offer support via Email, Online Portal and Step-by-Step online help documentation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Activ8 Intelligence will work with you to understand your systems and data that will be in scope to provide an accurate implementation plan, responsibility matrix and timescales to complete integration and training. A project lead will be assigned to manage the implementation process and coordinate communications between you and Activ8’s technical and support teams. We also work with you to support them with their internal roll plan including stakeholder engagement, training, and communications. Full step-by-step online (end user and administrator) help documentation accompanies the illumin8HR product.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: As you provide Activ8 Intelligence with the data that you would like imported into illumin8HR, you will not need to extract any data to return to you. At the end the contract, Activ8 Intelligence will destroy the data within your illumin8HR implementation and delete your instance. A certificate of data deletion will be provided after contract termination.
• End-of-contract process: When it comes to the end of contract process, we will support you as much as possible. We will do so in a controlled manner, with consideration given to business continuity. See Terms and Conditions for full details.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are features in the platform that are designed to be responsive for mobile devices, such as My Metrics and Insights. These are designed with the Line Manager in mind, to provide a high level view of what's on track. The analytics and reporting elements of the platform are designed to be viewed in desktop mode and not on a mobile device due to their complexity. However, part of our 2024/25 UI/UX development will include a refresh on the mobile version.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The interface that the user will see will wholly depend on their user role.
• Accessibility standards: None or don’t know
• Description of accessibility: The application is a web application and as such offers features supported by browsers such as high contrast and screen readers. high contrast and screen readers.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The API is there allow you to:; • Provision users; • Provision companies; • Assign access to content and functionality
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: You can create content, branding, user roles. The customisation is completed through the application, you can build dashboards and reports and then assign them to user security roles.; ; Customisation is permission dependent.

Scaling

• Independence of resources: We use a scalable cloud infrastructure with full monitoring tools.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide you with the following usage metrics:; ; Number of open and closed Conversations; Most popular Dimensions that are selected through drill downs; Usage by day of the week; Number of Reports opened in Report Designer; Number of exports from Dashboards and Reports; Most popular Search My Data queries; Number of times that Dashboards were loaded; Number of interactions with individual Metrics (in Report Designer and on Dashboards); Knowledge Base Articles and Action Plans created and updated
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All of Activ8's employees have access based on need. Encryption between our employees and our Databases is also covered via a VPN. As the data and application is hosted via AWS, please see the following articles for further information about AWS EU and UK GDPR compliance:; ; *https://aws.amazon.com/compliance/eu-data-protection/ *https://aws.amazon.com/compliance/gdpr-center/brexit/
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using illumin8HR, you can export data through dashboards or reports. Providing your user role has been granted the access to do so.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PNG
  • PPTX
  • SVG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • APT
  • Access to a database

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We endeavour to provide a service availability of 99.5%.
• Approach to resilience: The system is designed with redundancy and self healing processes in place. Further information is available on request.
• Outage reporting: The services are monitored. We don't provide a public alert but an internal alarm is raised.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access in illumin8HR is defined by User roles and controlled by Usernames and Passwords.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 31/05/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Activ8 Intelligence adhere to ISO 27001 Information Security policies, procedures and reporting structure.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Illumin8HR solution is controlled by a defined change control process. This process includes approvals, testing, and roll back plans. All changes are tracked throughout their lifetime. All details on Activ8 Intelligence's change management process can be requested.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Network and hardware monitoring are in place to specifically monitor and prevent potential threats or vulnerability. All emergency patches are deployed immediately, and general patching is maintained at T-1 and tested prior to deployment. If we detect a vulnerability within our systems, we will isolate and take those systems offline within 15 minutes, whilst any remedial work is completed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Alerts are predefined to identify potential compromises. When a potential compromise is identified, a support call is automatically created, within our ITSM system, as a priority 1 and actioned accordingly.
• Incident management type: Supplier-defined controls
• Incident management approach: Internally Activ8 Intelligence adhere to ISO 27001 Security Incident and Information Security policies and procedures. These provide our employees with clear guidance on what to do and the reporting structure. You can raise incidents via our online ITSM solution, which has pre-defined processes for common events. You also have the ability to raise an Urgent incident that will follow it’s own SLA process. All communications, from all parties are tracked on the Incident and any fix/resolution details are recorded here also, keeping you informed at all times.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Activ8 has a commitment to reach net zero emissions as a business by 2040. If we can get there sooner, we will. All our workers now work from home, removing all commuting emissions with zero office occupancy. We encourage both internal and external meetings to be ran virtually using digital technology and promote the use of public transportation where necessary for meetings and events. We encourage and incentivise the use of employee car sharing schemes and have rolled out the following measures to further drive our progress towards our goal:; ; * Reducing carbon footprint - we promote car sharing schemes, remote working with technology enabled communication which has reduced our paper trail significantly ; * Promoting sustainable practices in the community ; * Using environmentally-friendly techniques and supplies (including the use of FSC sustainable paper), again reducing greenhouse gasses ; * Reuse / recycle old IT kits ; * Build awareness amongst our workforce of the impact of their decisions on our journey to net zero. ; * Reduce further business travel by air, rail, and road through effective measurements and a sustainable travel policy. ; * Actively quantify carbon emissions from working from home via a rolling employee survey and use this as an opportunity to decrease emissions via employee engagement. ; * Work with suppliers to encourage them to set their own carbon reductions targets. ; * Deploy laptop power management policy ; * Turn servers off and back on-again using runbooks in Azure ; * Purchase energy efficient devices ; * Anything IMPACT destroy is sent to a recognised recycling company who disposes / reuses ethically what can be reused ; * Monitors – can get dynamic brightness depending on lighting conditions ; * Move to sustainable materials for laptop cases / bags ; * Deploy energy efficient power profiles, screensaver, sleep modes and track estimated energy consumption

  Covid-19 recovery

  Activ8 works closely with our clients to provide support and additional benefits to help aid the recovery of its local communities and economies. This is delivered through employment, training, guidance, advice, consultancy, community support, developing new ways of working and supporting the health of those affected by the virus within the business and client’s workforce. During the pandemic, Activ8 remained fully operational with no furlough ensuring that we were able to offer continued business as usual for our clients.

  Tackling economic inequality

  The measures we have in place to promote social value include: ; ; Employment; ; * Providing/facilitating opportunities for flexible working, supporting family friendly working and a wider work-life balance for carers and service spouses; * Activ8 adopts fair working practices which includes: a fair and equal pay policy, clear managerial responsibility to nurture talent, helping individuals fulfil their potential, promoting equal opportunities and developing a workforce which is reflective of the population, supporting learning and development, stability of employment and hours of work, avoiding exploitative employment practices; * Supporting staff wellbeing and engagement through mental health awareness support groups/seminars, an employee nomination scheme, incentives to get people talking, LifeSkills sessions (offering financial/health wellbeing support) to all employees.; * Driving open communication and productivity through monthly check-ins, MS Teams communication channels and the creation of regular online team meetings and weekly business updates.; * Rewards and benefit schemes for employees - including staff reward schemes and the nomination of ‘employees of the month’ ; ; Economic; ; * Employment opportunities: continuing to recruit employees nationally, not just locally; * Actively recruiting less experienced technical staff looking to develop their skills and creating 12-month trainee programmes, providing a mix of on-the-job and external training with structured development paths; * Additional value for money practices and innovative solutions created by staff sharing ideas on driving improvements and cost-saving ideas; * Local investment: we support local businesses and local initiatives; * Encouraging and participating in community schemes ; * Ethical supply chains – implementing our measures across sub-contractors, suppliers and clients alike ; * Community engagement ; * Promoting social integration ; * Supporting local heritage and culture ; * Volunteering days for employees ; * Team building days to raise funds for our parent company's charity - * Liaison Amani and other charities ; * Sponsored events

  Equal opportunity

  Activ8’s Corporate Social Policy provides staff options for flexible hours; supports family friendly working; and promotes work life balance at all times. An employee wellbeing policy manages our obligations to maintain the mental health/wellbeing of all staff. We advocate fair and equal pay and have clear managerial responsibilities to ensure we nurture talent through learning and development. This helps individuals to grow and fulfil their potential. We promote equality, with a diverse workforce which is reflective of the population.

Pricing

• Price: £40 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Further information available upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@activ8intelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.