Oxford Consultants for Social Inclusion

Local Insight

Local Insight is a user-friendly platform that brings together more than 1000 small-area datasets, covering a range of socio-economic themes to support with targeting and evaluating local services. Provides maps, data visuals, dashboards and area profile reports for all standard and user-defined areas.

Features

• 1000+ neighbourhood level datasets (OA, LSOA, MSOA) from multiple suppliers
• Interactive choropleth maps displaying LSOA, MSOA, Ward and LA data)
• Create custom geography for analysis, all data instantly aggregated
• Interactive and customisable HTML and MS Word area profile reports
• Customisable data dashboards
• Upload your own point location data and organisational datasets
• Training and full technical support included
• Public instances of Local Insight available
• A range of permission levels
• Up to 500 users per organisation

Benefits

• Map, compare and report on your local communities with ease
• Carry out bespoke analysis for any area type
• Be confident you're using consistent and up-to-date data
• Build a culture of evidence-informed decision-making
• Tailor outputs to your needs
• Generate presentation ready reports in seconds
• Focus on the right areas through quick and clear comparisons
• Add local context by mapping your key assets
• Encourage self-service by your users and avoid bottleneck
• Share information across your team, organisation and local partners

£5,500 to £20,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke.murray@ocsi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

305894973758031

Contact

Luke Murray
01273810270
luke.murray@ocsi.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: For optimum performance, use a desktop machine.
• System requirements: Supported web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our goal is to respond to requests within one working day. Emails and calls received out of office hours will be responded to on the next business working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Technical support is provided as part of the subscription cost. This includes a training session, online Help Centre, a webinar programme and email / phone support. We provide a general account manager to each organisations that can support you in getting the most value out of your subscription.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Each new organisation that subscribes will have an initial onboarding call with an account manager to support in any initial set up. Following this, there will be a full training session for all interested individuals, held virtually. There is also a regularly updated online help centre, a monthly email update and a monthly webinar programme.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The only user data that we hold is service location data, which is uploaded as a list of postcodes. Users can download this at any time from within the tool.; ; Users are also able to download any reports they have generated from within the tool.; ; We do not store raw data when users upload their own organisational datasets, this is aggregated on import and therefore users will not be able to extract the raw data for data protection reasons.; ; We remove user data at the end of the contract in line with our data retention policies.
• End-of-contract process: Local Insight is an annual subscription product. We contact clients 4 - 6 weeks ahead of the contract end date to confirm whether they are continuing with the subscription.; ; For those that do not wish to continue, there are no additional costs associated with ending the contract (although normal termination terms apply). At the end of a contract, we will disconnect access to the tool. We will keep the account open, but not active, should the users decide to renew the subscription at a later date. However we will remove the individual users from the organisation in line with our data retention policies.; ; If a client has a public facing version of the tool, this will be taken offline.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users interact with the main functionality of the service through a standard web page, including access to data imports, exports, mapping, and user/group management.; ; For in-depth reports, users can view reports online in HTML format and/or access Word documents through this web page, which are then downloaded locally to their device.
• Accessibility standards: None or don’t know
• Description of accessibility: We are in the process of an accessibility audit with the intention of meeting WCAF 2.1 AA guidelines wherever possible by the end of 2024.
• Accessibility testing: We have commissioned an external supplier to run a comprehensive accessibility audit.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise which datasets to include on their Maps. Users can create their own set of custom areas in a variety of ways. Reports are customisable, users can choose which themes are included. At an additional cost, users can also design their own report themes. User can also customise the service by importing their own data. Organisations that opt in to our Public Site service can also add their own branding to the platform.

Scaling

• Independence of resources: We are able to adjust the processing power of our servers in response to service demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Or users that subscribe to a public facing tool, we provide monthly usage stats from Google Analytics. Clients can request which usage stats they are sent.; ; As standard, Group Admins can access statistics on who is using the system, including total number of log-ins and last log in date.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users are able to upload the location of their services. They can export this data at any time through the tool.; ; Group Admins can export a list of all users and contact details from the organisation as a CSV.; ; There are options to be able to export the open data available as part of the tool, in the form of CSVs and reports.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Active monitoring of Local Insight including working and non-working days. We will restart within 1 day if services fail to respond during working hours.; ; OCSI’s liability for any losses suffered as a result of any breach of service level agreement, contract or negligence is strictly limited to the price paid for the services OCSI provide.; ; Full copy of the service definition and the Terms and Conditions are available upon request.
• Approach to resilience: This information is available upon request.
• Outage reporting: We communicate any outages through email communications to users.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: There are three user access levels for Local Insight; Group Admin, Power User and View Reports. Each of the different user levels is able to access different levels of information, with Group Admins having the highest level of control. Group Admins assign the user access level for other users within the organisation.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Defined by hosting provider
• Information security policies and processes: Based on the HMG Standard No.1 Business Impact Levels1 we have assessed Local Insight at Business Impact Level 0, ie IL0.; ; Local Insight is delivered with information assurance and security levels appropriate for IL0.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Local Insight is a continually developing platform, with new releases and bug fixes released every two weeks using agile processes. Each release undergoes a series of validation and security testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use daily monitoring reports on network and service activity, any potential threats are escalated to high priority immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use daily monitoring reports on network and service activity.; ; Any potential compromises are escalated to high priority immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents via email or over the phone. Each incident is responded to individually. Security incidents are immediately prioritised as high priority.; ; We communicate any security issues and their resolution to all clients via email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Covid-19 recovery

  We provide data covering a broad range of socio-economic themes such as health, employment and demographics. This information can be used to identify areas that are likely to need additional support for recovery.

  Tackling economic inequality

  We provide data covering a broad range of socio-economic themes such as health, employment and housing. This information can be used to identify areas that are likely to need additional economic support

  Wellbeing

  We provide data covering a broad range of socio-economic themes such as health, employment, demographics and crime This information can be used to identify areas that are likely to need additional services to support local populations.

Pricing

• Price: £5,500 to £20,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access to a Local Insight account for two weeks. OCSI holds the right to deny access to particular features during the trial process.
• Link to free trial: https://localinsight.org/book-a-demo/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke.murray@ocsi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.