Brainwave Labs Limited

Digital Strategy Services

As public sector organisations navigate a rapidly changing digital landscape, Brainwave’s Digital Strategy Development Service provides bespoke guidance and strategic partnership to enhance service delivery, improve efficiency, and ensure future-proof success. Whether redefining your strategic direction or enhancing existing strategies, our teams are committed to accelerating your digital transformation journey.

Features

• Establish visionary direction for comprehensive digital transformation.
• Create principles ensuring consistency across all digital initiatives.
• Implement OKRs to clearly measure digital strategy outcomes.
• Develop flexible, scalable operating models for growth adaptation.
• Align workforce capabilities with future digital requirements.
• Outline strategic steps and milestones for digital transformation.
• Launch pilot projects to validate approaches and illustrate impacts.

Benefits

• Ensures full alignment with corporate objectives, enhancing strategic coherence.
• Drives innovation, fostering creative solutions and advanced practices.
• Positions ahead of competitors, leveraging leading-edge technologies.
• Streamlines operations, significantly improving overall efficiency and effectiveness.
• Lowers operational costs through efficient digital practices and technology.
• Enhances service quality and accessibility, addressing citizen needs effectively.
• Uses defined metrics, ensuring strategies align with objectives.
• Develops capabilities for swift and effective responses to digital changes.
• Builds stakeholder confidence through demonstrated success and effective communication.
• Demonstrates success, fostering stakeholder confidence and support.

£595 to £1,495 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@brainwavelabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

305915960488395

Contact

Michael Ekpe
07771255949
michael@brainwavelabs.io

Planning

• Planning service: Yes
• How the planning service works: Our Digital Strategy Development Service expertly guides organisations through the implementation of cloud hosting and software services integration. Starting with a thorough analysis of your unique challenges and opportunities, we craft a bespoke digital strategy that not only aligns with your specific needs but also propels you towards sustainable productivity and efficiency.; ; This strategy serves as a comprehensive blueprint, outlining clear steps, timelines, and success metrics for adopting cloud technologies and integrating software services seamlessly into your operations. Our approach is designed to enhance your operational efficiency, foster innovation, and ensure your organisation is well-positioned for success in the digital age.; ; We prioritise capacity building and knowledge transfer, equipping your team with the skills and insights needed to implement the digital strategy effectively. Through collaboration, we facilitate the smooth integration of cloud services, providing ongoing support to navigate any challenges and seize new opportunities. Our service not only prepares you for change but positions you as a leader in leveraging cloud technology for continued innovation and growth.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Learning Technology Software Solutions
  • Zero Trust Architecture
  • Office 365
  • Microsoft Azure PaaS
  • Okta Identity Cloud
  • Continuous Integration/Continuous Deployment
  • Zscaler
  • AWS Well-Architected Framework
  • Software Architecture Frameworks
  • Application Programming Interfaces

Training

• Training service provided: Yes
• How the training service works: Our Digital Platform Strategy enriches cloud hosting and software training with a blend of experiential and social learning contexts, tailored to cater to diverse expertise levels across your organisation. Through a curriculum of interactive workshops and seminars led by cloud technology experts, participants actively engage in practical exercises that simulate real-world challenges, facilitating a deep, hands-on understanding of cloud solutions.; ; Experiential learning is further enhanced by collaborative projects, where teams work together to solve problems, thereby fostering an environment of shared knowledge and peer-to-peer learning. This approach not only encourages the practical application of cloud concepts but also cultivates a culture of innovation and teamwork.; ; Social learning elements are integrated through discussion forums and networking sessions, allowing participants to exchange ideas, strategies, and experiences. These forums provide valuable insights into industry best practices and emerging trends in cloud computing, enriching the learning experience.; ; By combining experiential and social learning, our training programme ensures that your team not only acquires the necessary skills and knowledge for effective cloud management but also develops the confidence to navigate the complexities of the cloud landscape, enhancing your organisation's capability to leverage digital transformation benefits fully.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Learning Management Systems (LMS)
  • Experiential Learning Software (SaaS)
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Platform as a Service
  • Infrastructure as a Service
  • Fully Managed Cloud Services
  • Google Cloud Platform
  • Internet Gateway Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Digital Platform Strategy facilitates seamless migration to the cloud or transitions between cloud services, ensuring organisations can leverage the full potential of cloud technology. Our comprehensive approach begins with a thorough assessment of your current infrastructure and digital goals, identifying the optimal cloud solutions tailored to your needs.; ; We prioritise a smooth migration process, minimizing downtime and ensuring data integrity. Our strategy encompasses detailed planning, risk assessment, and a phased implementation approach, allowing for a controlled and secure migration. By addressing key challenges such as data security, compliance, and interoperability early on, we ensure a seamless transition to the cloud.; ; Our service doesn't end with migration; we provide continuous support and training to empower your team to manage and optimise cloud solutions effectively. This holistic approach ensures your organisation not only transitions smoothly to cloud hosting or software services but also achieves enhanced operational efficiency, scalability, and innovation potential.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS
  • Hybrid Cloud
  • Okta Identity Cloud
  • Learning Technology Solutions
  • DLP Solutions
  • Google Cloud Platform
  • Platform as a Service
  • Infrastructure as a Service
  • Fully Managed Cloud Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach to quality assurance and performance testing is designed to ensure your applications not only meet but exceed industry standards. Through a blend of automated and manual testing methodologies, we meticulously scrutinise every aspect of your software, from functionality and user experience to security and performance under varied load conditions.; ; Utilising cutting-edge tools and practices, we identify potential issues early in the development cycle, enabling swift resolutions that minimise delays and costs. Our comprehensive testing framework encompasses stress, load, and scalability tests to guarantee your application's robustness and reliability in real-world scenarios.; ; Furthermore, we emphasise a collaborative process, working closely with your team to understand specific requirements and goals, ensuring our testing strategies align with your business objectives. This partnership approach allows us to tailor our quality assurance and performance testing services to your unique needs, providing clear, actionable insights and ongoing support to enhance your software's quality and performance continually.; ; By leveraging our expertise, organisations can confidently deliver cloud software that not only functions seamlessly but also offer exceptional user experience and user satisfaction.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Amazon Web Services (AWS), Microsoft Azure, PaaS/IaaS/SaaS, Fully Managed Cloud, Hybrid Cloud, Internet Gateway Services, Learning Management Systems, Enterprise Resource Planning Solutions.

Service scope

• Service constraints: Our primary support hours are from 9 AM to 5 PM, Monday to Friday. Additionally, we offer remote support after 5 PM for any urgent issues or assistance required outside of these core hours. It's important for buyers to understand that while we strive to provide comprehensive support, in-person support options may be limited, with our focus being on remote assistance to ensure prompt and efficient resolution of queries and challenges.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our service offers comprehensive email and online ticketing support, ensuring prompt and efficient assistance for all queries. During standard business hours, 9 am to 5 pm, Monday to Friday, our response time is within 2 hours for all queries received. For support requests submitted after 5 pm, we provide remote support with a guaranteed response time by the next business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our service offers a range of support levels designed to meet various needs and budgets, ensuring that all our clients have access to the assistance they require.; ; Support Levels:; Basic Support: Includes access to our online knowledge base, email support, and online ticketing system. Response times are within 24 hours on business days. ; ; Standard Support: In addition to Basic Support, Standard Support includes phone support and a guaranteed response time of 4 hours within business hours. ; ; Premium Support: Offers all features of Standard Support, with the addition of 24/7 support for critical issues and a dedicated technical account manager. Premium Support ensures a response time of 1 hour for critical issues.; ; Cost:; Basic Support is provided at no additional cost with any service subscription.; Standard Support comes with a monthly fee of 10% of your total service subscription cost.; Premium Support requires a monthly fee of 20% of your total service subscription cost.; Technical Account Manager and Cloud Support Engineer:; For our Premium Support clients, we provide a dedicated Technical Account Manager (TAM) The TAM serves as your primary point of contact for all support-related queries, offering personalised assistance and ensuring a swift resolution to any issues.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Covid-19 recovery

  To aid in the nation's recovery from the COVID-19 pandemic, our G-Cloud services enhance remote working capabilities and support public health initiatives through experiential learning platforms. These platforms are tailored to train government staff and the public in new digital tools and health guidelines through interactive, practice-based scenarios. This hands-on approach ensures that knowledge is not only acquired but also applied effectively, enhancing both individual and organisational resilience.

  Tackling economic inequality

  Our commitment to reducing economic inequality is furthered by providing scalable, experiential learning solutions. These offerings enable smaller government bodies and communities to gain access to quality educational resources, thus bridging the digital divide. By offering cost-effective, innovative solutions that include practical learning experiences, we ensure that technological advancements are accessible to all, promoting economic opportunity across diverse communities.

  Equal opportunity

  Our approach to delivering G-Cloud services is rooted in the principle of equal opportunity. Our commitment to reducing economic inequality is furthered by providing scalable, experiential learning solutions. These offerings enable smaller government bodies and communities to gain access to quality educational resources, thus bridging the digital divide. By offering cost-effective, innovative solutions that include practical learning experiences, we ensure that technological advancements are accessible to all, promoting levelling up of economic opportunity across diverse communities.

Pricing

• Price: £595 to £1,495 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael@brainwavelabs.io. Tell them what format you need. It will help if you say what assistive technology you use.