Cantarus

Zero Trust / SASE

Secure access service edge, or SASE, is a cloud-based security model that provides network security functions and software defined networking delivered from a single service provider. Kalani have partnered with Cloudflare to provide their best in class Zero-Trust platform with full identity-based security controls.

Features

• Zero Trust access for any user to any application
• Secure Web Gateway
• Simple, effective threat defence

Benefits

• 24/7 protection
• Secure remote access with no VPN required
• Consistent access controls across on-premise and SaaS applications
• Integrate with identity providers

£9 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

306077840991406

Contact

Lee Adams
0161 971 3200
enquiries@cantarus.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Access will be required to connect your applications to the Cloudflare network - there are multiple options available for this so would be discussed as part of the project.
• System requirements:
  • Internet Access
  • Web Browser (IE 11+, or compatible)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays.; ; We also provide dedicated 24/7 Business Critical support depending on the hosting package selected.; ; Service level targets – specifically the time within which we aim to be actively working on a resolution – for support are as follows (excluding on-site support):; ; Business Critical Within 1 business hour; High Priority Within 4 business hours; Medium Priority Within 2 business days; Low Priority Within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays. 24-Hour Severity 1 support is also available on some hosting packages.; ; Standard timebank support is purchased on a per man-day basis and can be used across any of the Cantarus service offerings - any purchased time which is unused during the month can be rolled over for up to 3 months.; ; Standard timebank charged at £995/day with a 1 day minimum.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A Kalani infrastructure consultant will work with the buyer to determine the best configuration for their environment and applications. Once an implementation plan has been decided the Kalani consultant can work with the buyer to implement the solution. Once services have been configured and tested a handover to our Customer Success team will be provided, during which training on our support ticketing system and timebank reporting will be provided via an online session.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No data is stored which is not related to the service being used.
• End-of-contract process: If the user wishes to retain access to the service, but end support/management services then the Cloudflare account can be transferred back to the buyer. ; ; If all services are to be cancelled then access to the secure web-gateway and remote access would become unavailable. The buyer should ensure they have a new solution in place before the end of the notice period.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Cloudflare dashboard provides a single interface for management of all your application configuration, access rules, user configuration, logging and reporting.
• Accessibility standards: None or don’t know
• Description of accessibility: Cloudflare are working hard to ensure all their services are designed to be usable and accessible to all. They have recently implemented new mechanisms to remove the need to CAPTCHA prompts which can cause serious issues for visually impaired users. They also have an internal team dedicated to accessibility improvements.
• Accessibility testing: Cloudflare have an internal Employee Resource Group dedicated to accessibility. This group share resources about disabilities, provide a community space for those with disabilities and our allies to find support and thrive, and encourage and guide Cloudflare’s accessibility programs.
• API: Yes
• What users can and can't do using the API: As Cloudflare services are provided via microservices, all standard functionality available via the dashboard, is also available via the API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can adapt the available services to their needs. Web gateways can also be customised with the buyers logo.

Scaling

• Independence of resources: Cloudflare operate a huge global network, which is one of the fastest on the planet, and is trusted by millions of web properties.; ; With direct connections to nearly every service provider and cloud provider, the Cloudflare network can reach 95% of the world’s population within 50 ms.; ; All Cloudflare services are microservice based as can scale based on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The dashboard provide detailed audit data on the users who have logged in to the service, the applications they have been using, analytics data and details of security events.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cloudflare

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Reporting and log data can viewed in the Cloudflare dashboard, accessed via the API, or for enterprise customers shipped directly to your SIEM/Logging solution.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Cloudflare's Plans offers a 100% uptime guarantee. In the event of downtime, customers receive a service credit against their monthly fee, in proportion to the respective disruption and affected customer ratio.
• Approach to resilience: Cloudflare operate a huge global network, which is one of the fastest on the planet, incorporating datacentres in over 250 cities around the world. It is trusted by millions of web properties and some of the worlds largest businesses. With direct connections to nearly every service provider and cloud provider, the Cloudflare network can reach 95% of the world’s population within 50 ms. The Cloudflare global network runs every service in every datacenter so your users have a consistent experience everywhere. All Cloudflare services are microservice based as can scale based on demand.
• Outage reporting: Outages will be reported via the Cloudflare public status dashboard at https://www.cloudflarestatus.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Support channels are locked to a limited number of contacts who are allowed to raise requests on their behalf. These contacts are the only people who are allowed to raise tickets either via the web-portal, e-mail, or telephone.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We are Cyber Essentials Plus certified and place security and compliance at the centre of the services we provide. Our data protection, communications and freedom of information practices have been externally audited by NCC Group. We maintain and execute a number of internal policies around Information Security, GDPR and Data Protection that each team within the business are responsible for executing on, with managers of each team accountable for implementation. Our data protection policy includes our principles around GDPR, data subject rights, information on personal data breaches and how to handle these, data protection impact assessments, training and information on our Data Protection Manager's roles and responsibilities. Developers receive security training in order to ensure that our team is always following security best practice and are aware of recent developments in the field.We work closely with a number of government bodies and local authorities. As such, we're well-versed in the extensive regulatory and compliance standards imposed upon suppliers, including GDPR and the DPA.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes should be requested via raising a support ticket with the Customer Success team. The request will then be triaged, and allocated to the relevant internal team. The change will be assessed for any potential security or availability impact, and if appropriate a quote provided to the customer. Once agreement is in place a change request is raised. Where the change is judged to have a possible affect on the security of the site, or requires a change to a global setting to be changed the CR is escalated to a senior manager for review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Where available we subscribe to security feeds from all our suppliers. When notification of an issue is received, we immediately assess these based on the CVSS score and the use of the feature or application within our environment. Using this data we decide if the patch can be deployed as part of our regular monthly patching schedule, or if we need to directly contact customers in order to arrange an additional at-risk window.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Full monitoring is implemented for the application and services itself. The Monitoring Service continuously executes multiple individual performance tests per Service Component at an interval no longer than 5 minutes from multiple datacenters.
• Incident management type: Supplier-defined controls
• Incident management approach: Full details of this process are documented in the Cantarus Incident Management Policy. Users who suspect an issue should immediately report this to the Information Security Manager. Depending on the scope of the potential incident, this may then immediately be escalated to the board of directors. Once an event has been verified as a potential issue, this will also be raised with the customer. On completion on the investigation and and remediation activity, the customer will be provided with a full incident report.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The solution utilises the latest public cloud technologies. Public clouds combat climate change by deploying innovative solutions aimed at cutting down carbon footprints and promoting sustainability in various sectors.

Pricing

• Price: £9 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.