CDW Limited

CDW NetApp Cloud Insights

NetApp Cloud Insights is a monitoring tool that gives you visibility into your complete hybrid cloud infrastructure. With Cloud Insights, you can monitor, troubleshoot and optimize all your resources including your public clouds and your private data centers.

Features

• Visibility : discover your entire hybrid infrastructure in one place
• Ensure corporate compliance by auditing user data access
• Alerts: Less noise, more relevance. Targeted, conditional and customisable alerts
• Machine Learning: Anomaly detection proactively highlights issues and security threats
• Resource Optimisation: Discover opportunities to right-size infrastructure and optimise spend
• Cloud Secure:Protect your data with actionable intelligence on insider threats

Benefits

• Find and fix problems faster
• Manage resources more effectively to do more with less
• Meets SLOs/SLAs during and after your move to cloud
• Detect ransomware before it impacts your business

£6 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

306111879677093

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements:
  • AU https://docs.netapp.com/us-en/cloudinsights/concept_acquisition_unit_requirements.html
  • Cloud Secure Agent https://docs.netapp.com/us-en/cloudinsights/concept_cs_agent_requirements.html

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial technical response objective from time of customer contact, based on priority level and availability of local language support.; • Priority 1: 2 hours; on a 24/7 basis; • Priority 2: 4hours; on a 24/7 basis; • Priority 3: 16 hours; on a 24/7 basis; • Priority 4: 36 hours; on a 24/7 basis
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Available via help page within the application service , also available via support.netapp.com - see also https://www.netapp.com/company/legal/accessibility/
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: We have a flat support structure detailed here: https://www.netapp.com/us/media/supportedge-standard-product-description.pdf; Enrollment in our customer success programme is free of charge
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User Documentation, videos, Assistance by Pre & Post Sales Technical
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Prior to contract end users can choose what data to export via the queries and API capability within the service
• End-of-contract process: "At the end of the contract the service will no longer be accessible; Data is deleted following a 28 day grace period; Users receive a notification via email prior to, and following deletion; Audit logs are maintainted to prove deletion"

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The web service is available via a custom URL provided when a new tenant signs up. The service can also be accessed via cloud.netapp.com
• Accessibility standards: None or don’t know
• Description of accessibility: The web service is available via a custom URL provided when a new tenant signs up. The service can also be accessed via cloud.netapp.com - see also https://www.netapp.com/company/legal/accessibility/
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The Cloud Insights API enables NetApp customers and independent software vendors (ISVs) to integrate Cloud Insights with other applications, such as CMDB’s or other ticketing systems.; APIs available vary by Cloud Insights Edition
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Dashboards & Reports are fully customisable as are alerting and threshold policies, metadata tagging either manually or via customisable rules.

Scaling

• Independence of resources: The Service itself is monitored extensively, it is built using cloud native technologies meaning it is deployed as microservices on elastic infrastructure with tenant level isolation. The service is designed to scale to 1000's of customers streaming billions of datapoints.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can choose what data to export via the queries and API capability within the service
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: There is no specific SLA for the service.
• Approach to resilience: Built on a microservices architecure leveraging elastic infrastructure which physically separate locations with load balancer providing HA. More information is available on request
• Outage reporting: A public dashboard : https://status.services.cloud.netapp.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Authentication is federated with an external provider (Auth0 by default) using username / password. Auth0 authenticates username and password and passes JWT token into users browser cookie space. Federation to existing IAM is supported via ADFS in Microsoft AD , for more information see: https://services.cloud.netapp.com/misc/federation-support
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company
• ISO/IEC 27001 accreditation date: 26/05/2021
• What the ISO/IEC 27001 doesn’t cover: Details can be found here: https://security.netapp.com/certs/
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II- see https://trust-center.netapp.com

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II- see https://trust-center.netapp.com
• Information security policies and processes: Details can be found here: https://security.netapp.com/certs/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Cloud Insights is built on top of IaaS and PaaS offerings in the public cloud, so physical infrastructure and components are managed by AWS. The software components of Cloud Insights are built using agile methodologies, so changes are frequent and largely automated in how they are rolled into production. NetApp follows a secure development lifecycle (SDL) process, including secure coding reviews.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Cloud Insights is integrated with NetApp’s Product Security Incident Response Team (PSIRT) process to find, assess, and resolve known vulnerabilities. PSIRT intakes vulnerability information from multiple channels including customers, internal engineering, and recognized sources such as the CVE database.; If an issue is detected by the Cloud Insights engineering team, the team will initiate the PSIRT process, assess, and potentially remediate the issue.; Customers or researchers may also report security issues to Technical Support or to NetApp’s incident response team. In these cases, the Cloud Insights team will initiate the PSIRT process, assess, and potentially remediate the issue.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: NetApp runs a continuous security monitoring service that analyses and processes numerous logs, comparing those against threat intelligence feeds and employing machine learning to identify unexpected (and potentially malicious) activity. Response processes and timelines depend on the severity of the event. Additionally, user access is ‘least privilege’ based, requires multi-factor authentication and is regularly reviewed.
• Incident management type: Supplier-defined controls
• Incident management approach: There are a series of documented processes for common or known events. Users can report incidents via phone, chat, email or online. Production events that involve extended outages, security breaches or loss of customer data will qualify for a root cause analysis, including timeline of event, customer impact, direct and root cause of event, and improvements made or planned to prevent recurrence.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £6 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Basic Edition is available free to NetApp customers.; Details of features included/excluded:; https://cloud.netapp.com/Cloud-Insights"" ; A fully featured Premium Edition free trial is available for 30 days, with the ability for users to self-extend for additional 30 days.
• Link to free trial: https://cloud.netapp.com/Cloud-Insights

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.