Medxnote

Medxnote Clinical Communication Platform

Medxnote gives Firstline Healthcare Workers their own Robotic Clinical Assistant or 'bot' that connects to any clinical data at the point of care. Designed for Microsoft Teams the platform is open, extensible and features HL7 FHIR integration and the ability to build a bot for any clinical improvement idea!

Features

  • Robotic Clinical Assistant (RCA)
  • Clinical Chatbots
  • Channel Notifications
  • HL7 FHIR integration engine
  • Microsoft Teams Integration
  • Virtual Pagers
  • Data Upload Bot
  • Power Platform Custom Connectors to FHIR Repository

Benefits

  • Workflow Improvements
  • Process Optimisation
  • Value add to Microsoft 365 / N365
  • Increase Patient Throughput
  • Faster patient Discharge
  • Improved Clinical Trials recruitment

Pricing

£50,000 to £190,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at niall.rafferty@medxnote.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 0 6 2 9 7 2 1 6 8 1 0 9 1 7

Contact

Medxnote Niall Rafferty
Telephone: 07397 940 202
Email: niall.rafferty@medxnote.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Requires Microsoft 365
System requirements
  • Microsoft 365
  • Microsoft Teams

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour during working day: 9:00am to 5:00pm Monday to Friday
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We tested that:
Users can get access to information.
The information is understandable.
Everything on the interface is usable.
Onsite support
Yes, at extra cost
Support levels
We provide a standard level of support.
Support is included in the license cost.
We provide a technical account manager.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training and online training
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Customers always have access to their data. We do not retain customer data.
End-of-contract process
As customers always have access to or a copy of their data they are free to move without additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No differences between the mobile and desktop service.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
A conversational interface between clinicians and clinical systems via a clinical chatbot on their smartphone or smart device, enabling real-time information updating and input.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Medxnote integrates accessibility into the design, development and quality assurance processes of all its component products. Compliance with accessibility standards is evaluated through the use of automated testing, manual validation and assistive technologies.
API
No
Customisation available
Yes
Description of customisation
UI of Clinical Chatbot

Scaling

Independence of resources
Elastic scaling

Analytics

Service usage metrics
Yes
Metrics types
All data usage,
Daily Active Usage,
Chatbot Interactions,
Channel Notifications,
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Request data
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9%
Credits in lieu of a refund for if we don’t meet guaranteed levels of availability
Approach to resilience
Available on request
Outage reporting
An API
email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Active Directory AD and Azure Active Directory AAD Authentication and Authorisation.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Best International Practice
Information security policies and processes
Best International Practice.
Our CTO manages Information Security and all technical staff report to our CTO. Our CTO ensures policies are followed.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The components of our services are tracked through their lifetime and changes are regularly assessed for potential security impact.
Our CTO is responsible for configuration and change management processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Proactive monitoring assesses potential threats to our services.
We immediate deploy patches.
We get information about potential threats from 3rd party provider.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We identify potential comprises via 3rd party proactive monitoring.
We respond immediately and deploy the necessary corrective measures.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined processes for common events.
Users report incidents via web portal or e-mail.
We provide incident reports via an e-mail to customers.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

Medxnote is committed to supporting the fight against climate change. We are a fully remote business and the majority of work with our clients is remote, saving on the need for travel and reducing our carbon footprint. Where travel is required we encourage public transport or the use of city bike hire services to minimise the impact of travel on the environment.
Covid-19 recovery

Covid-19 recovery

Medxnote is committed to playing its role in supporting the UK's recovery from Covid-19. As we are a fully remote company and the majority of our work with our clients is remote therefore we have limited social interactions with customers or the general public. We continue to monitor and adhere to the latest government advice and guidelines. We continue to take sensible precautions such as wearing masks as required, keeping direct contact to a minimum and supporting all those who wish to ensure continued protection remains in place.
Tackling economic inequality

Tackling economic inequality

Medxnote is committed to playing its role to tackle economic inequality. We are a growing company and continue to take on new people, offering job opportunities to a wide range of people from various social and economic backgrounds. We actively encourage employees to reach their full potential and recognise this through economic reward.
Equal opportunity

Equal opportunity

Medxnote is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Wellbeing

Wellbeing

As a healthcare company, Medxnote is especially committed to improving both physical and mental health and wellbeing. We strive to create a sense of belonging, an environment and culture based on shared values and trust where skills are recognised and personal development encouraged.

Pricing

Price
£50,000 to £190,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at niall.rafferty@medxnote.com. Tell them what format you need. It will help if you say what assistive technology you use.