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Neuven Solutions Limited


Venloc® was created as a registration to invoice management tool for Locum and Bank Staff. Our technology platform works to reduce your annual spend on direct engagement by up to 10%. This is achieved through fixing pay and charge rates by shift as well as monitoring compliance.


  • Rate Standardisation and Cost Savings
  • Bespoke software solution for direct staff engagement
  • Specific in-built workforce management tool
  • Consolidated invoicing across all direct engagement
  • Full visibility of pre-agreed rates and fees
  • Ability to upload and store documents e.g. Right to Work
  • Candidate invoice trackingExtensive worker compliance module
  • Extensive worker compliance module
  • Web Access across multiple platforms
  • Intuitive & easy to use system


  • Cost Savings up to 10% on bank or locum spend
  • Improved candidate engagement
  • Real-time management information
  • Reduction in candidate pay queries saving time & money
  • Consolidated invoicing and worker pay-rolling
  • Streamlined administration
  • Visibility and control on a national basis
  • Monthly dashboard and real-time ad-hoc reporting
  • Vendor Neutrality, no conflict of interest
  • Account Management from industry experts


£0.20 to £1 a unit an hour

  • Education pricing available
  • Free trial available

Service documents

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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

3 0 6 5 2 1 8 5 2 1 9 0 4 7 5


Neuven Solutions Limited Jessica Lansdale
Telephone: 0161 437 4337

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
There are no constraints with the Venloc system
System requirements
  • Locations must have internet access
  • Unlimited Licences are included in client agreement

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours (during office hours)
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Support is provided on a series of levels, which are all covered in the hourly transaction fee applied to timesheets which transact through Venloc®.

Firstly, Neuven operates a help desk to deal with any user based issues. The help desk is open Monday to Friday 08:00-18:00. Outside of these hours, there is a help desk email address. Emails will be responded to within the next working day.

Where issues are urgent or require escalating, this would then be raised to the relevant client Account Manager. The client Account Manager will deal with any technical or operational requirements and has in depth knowledge of the system and each client's operational requirements.

Where issues cannot be resolved by the account manager, these can be escalated further, to the Executive Sponsor within Neuven. The Executive Sponsor will have a good overall knowledge of the system, as well as the accounts and their requirements. They will also meet with Key and Senior sponsors on a quarterly basis.
Support available to third parties

Onboarding and offboarding

Getting started
Once commercials have been agreed, Neuven will then set up the Venloc® system with every client location, user, agency and job role. Everything in the system is completely adaptable and can be changed at any point to reflect client structure, user or pay changes.

Users, including both client and Direct Hire, are all given either face to face training or online webex-type training. This is supported by user guides and help desk support for any user who requires it.

The whole process, from analysis to first transaction should take from 4 to 12 weeks to complete, depending on the number of client locations.

In summary, Neuven builds the full client location hierarchy into the Venloc® system, including cost codes, nominal codes, job types, rates and users. Neuven delivers a full training programme, with all users given either face to face or online training before going live.
Service documentation
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
All information can be exported from the Venloc® system into any format down to a granular level. These reports are available upon request.
End-of-contract process
After an agreed exit period, the Venloc system will remain open to users to review historical data for a limited period. However, no future invoices will be allowed to transact.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
No operating difference between website and mobile versions
Service interface
User support accessibility
None or don’t know
Description of service interface
Venloc® has been created as a registration to invoice management tool for your Locum and Bank Staff. Venloc can reduce your annual spend on direct and agency Locum / Bank labour by up to 10%. Our solution works for all types of Locum / Bank labour, across many different markets.
Accessibility standards
None or don’t know
Description of accessibility
The system has not been set up to meet any specific accessibility standards or for use with any specific assistive technology.
Accessibility testing
Customisation available
Description of customisation
Further validation fields can be added to the standard level of information capture.

Additional modules can be built on behalf of the client in relation to specific operational needs, as well as in respect of wider industry forces.

Data outputs can be fully built and customised to meet client specifications and importing needs.

All customisation within and extracted from Venloc® would be carried out by Neuven on behalf of the client.


Independence of resources
Venloc® is hosted by a third party provider, Rackspace, who are the worlds largest managed cloud provider using their CORE™ system.

CORE™ is the Rackspace proprietary hosting automation platform, designed to facilitate change control with the provisioning, changing, and scaling of a customer’s hosting environment. CORE™ seamlessly assigns work across Rackspace resources for issues that require multiple teams to troubleshoot, and by carefully controlling changes, we are able to achieve guaranteed up time and minimise any impact on customer business operations.


Service usage metrics
Metrics types
Spend and Usage reporting, audit reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
The majority of data can be exported directly from the system by users. Any data which cannot be directly extracted and exported can be exported by Neuven upon request.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Each Client will have a bespoke SLA between themselves and each agency which includes KPIs for the continuous
management of service levels.

The Venloc® Helpdesk is open Monday – Friday, 8.00am–6.00pm, for the real-time resolution of queries and questions, supported by a Neuven Account Manager. There is also an out-of-hours email facility.
Server patching is performed once a month and deployed out of office hours. Any bug fixes or new functionality are deployed at times agreed with Neuven – usually out of office hours.

System availability: 24 hours a day, 7 days a week. Telephone and Online Support Hours: Monday-Friday 8.00am-6:00pm

Severity Definitions:
• High: Urgent problem. Web site down or business critical problem
• Medium: Crash or bug affecting multiple users.
• Low: Presentation issue or bug which is limited to one user or can’t be replicated.
Approach to resilience
Available upon request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
All users are defined by a unique user ID and password. these are then used to restrict a user access to different modules within the platform.

Audit trails of all user actions are stored within the Venloc® system.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Certification Europe
ISO/IEC 27001 accreditation date
21st October 2009
What the ISO/IEC 27001 doesn’t cover
Venloc® is completely covered by the 27001 accreditation
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
We adhere to the principals set out in ISO 27001. We would be happy to discuss this in more detail as requested

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any changes to the Venloc® system are scheduled in accordance with specific client needs. All components within the system are tracked and tested throughout their lifetime to ensure all modifications are implemented in a secure and risk free environment.

All changes are thoroughly means and security tested by both Neuven and Neuven's third party providers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Venloc® is hosted by a third party cloud provider Rackspace.

Their policy is to maintain an ISO 27001 certified internal vulnerability management policy that includes regular vulnerability assessments of the corporate network intended to identify, assess and remediate technical vulnerabilities
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Venloc® is hosted by a third party provider Rackspace. Rackspace's policy on Protective monitoring is to provide their “RackWatch” program, which is a network monitoring service. Numerous monitoring levels are available depending on service level and segment. Their experienced technicians will automatically fix the problem depending on any chosen segment and their support policy
Incident management type
Supplier-defined controls
Incident management approach
Neuven employ a dedicated support team who deal with incident management within the Venloc® system, Neuven maintains an internal incident reporting process, and users are educated both on hire and
during regular reoccurring training.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Neuven is committed to reducing our carbon footprint and our impact on the environment. We recognise that we have a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our adverse environmental impact, including reducing our carbon footprint, and are continually improving our environmental performance. We encourage customers, suppliers, and other stakeholders to do the same. To help us achieve this, we have implemented an externally certified environmental management system (EMS), based on international standard ISO 14001. Our biggest impact on the environment is business travel which we closely plan and monitor. The use of technology platforms to hold meetings with our clients, suppliers and stakeholders enables us to eliminate mileage, and by maintaining a company-wide home working policy, We removed the daily commute during the Covid-19 pandemic. We continue to combine home and office working to reduce the carbon footprint associated with travel, and already promote the use of public transport and travel alternatives. We are investing in an electric vehicle schem for our employees. We are also committed to reducing the impact of our office activities by minimising the amount of paper used, increasing recycling, disposing of waste in a safe and responsible way, and sound energy conservation. We provide all our staff with relevant environmental training so that they can all act as responsible stewards of the environment.
Covid-19 recovery

Covid-19 recovery

Our technology platforms are constantly evolving to stay ahead of the curve. In addition to the Covid Track & Trace functionality and Vaccination certificate tracking, our systems are developed to demand plan temporary labour in real time. This innovation was born from the pandemic and has already grown in the service offering our clients will benefit from. Our functionality reaches the end worker; functionality that does not exist in any other NV solution. Our digital roadmap includes the use of facial recognition, something we were keen to explore with the challenges Covid brought to the safe delivery of temporary labour.
Equal opportunity

Equal opportunity

We ensure a high level of business performance while minimising and effectively managing risk; upholding the values of honesty, partnership and fairness in our stakeholder relationships. Ourcontracts clearly set out the agreed terms, conditions and the basis of our relationship; safeguarding against unfair business practices. We encourage suppliers to adopt responsible business policies and practices, and encourage dialogue with local communities for mutual benefit. We resolve customer complaints in accordance with our standards of service. We support and encourage our employees to help local community organisations, particularly our employee chosen charities. We work with local universities to assist young people in choosing their future careers. We operate an equality and diversity policy for all present and potential future employees, and offer our employees clear and fair terms of employment, providing resources to enable their continual development. We maintain a clear and fair employee remuneration policy and maintain forums for employee consultation. We provide safeguards to ensure that all employees of whatever nationality, colour, race or religious belief are treated with respect and without sexual, physical or mental harassment. We provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health & Safety policy.


We have a number of initiatives in place to support staff wellbeing:

•A dedicated Mental Health champion group – made up of employees who take on an integral role in reaching out to colleagues and doing regular check in’s
•Mental Health Aiders are in place
•The CEO and Board of Directors make regular check in calls with staff
•Employee Assistance Programme (EAP) providing confidential advise 24/7 to colleagues (via our Medicash scheme)
•An online Well Being Hub, hosted by Wrkit (qualified psychologists). “Positive Occupational Wellbeing Resource (POWR), is an online tool which helps you to enhance your life by providing simple exercises that will improve your overall wellbeing. POWR will guide you through exercises in mindfulness, emotional wellbeing, nutrition and general physical exercise, and as you complete these simple exercises over time you will feel the benefit. Just like talking to your local Doctor, POWR will first ask you a number of questions about yourself. Based on your answers, POWR will generate a specific plan tailored to your needs. The plans guide you through the steps to be taken in order to improve your health and wellbeing. Plans are really easy to do, and take very little effort to complete. In many cases the plan is as simple as treating yourself to a luxurious bath, or putting some time aside to walk for 20 minutes during your lunch break.


£0.20 to £1 a unit an hour
Discount for educational organisations
Free trial available
Description of free trial
Neuven can operate an evaluation period for any client based on an agreed set of terms and conditions.

Due to the nature of the Venloc® system, and the set up process involved, when an evaluation period takes place, it is done so on the full platform.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.