Aurion Learning

Customised eLearning

Aurion's vision is to create 'Learning that Works' for our clients and their learners. We offer fully customisable eLearning options, from our CourseKit suite of online training courses to our ‘toolbox’ of templates and assets developed using the cloud-based Articulate 360 suite and our own Aurion High5 design framework.

Features

• Developed in the cloud-based Articulate 360 suite.
• CourseKits include Health & Safety, Information Security, Equality & Diversity.
• CourseKits are ready to use but fully customisable.
• Customisable templates in Storyline 360 and Aurion High5.
• Developed in line with best practice instructional design methods.
• Responsive and mobile-optimised templates for use on multiple devices.
• Engaging content with built-in assessments.
• Use of scenarios, interactions, digital stories and more.
• SCORM compliant for deployment on your LMS.
• One-off cost: no recurring annual fees.

Benefits

• Customise training to exactly meet your organisation's requirements.
• Engage learners with a range of interactivity and design options.
• Help learners deepen understanding and apply learning in the workplace.
• Use your LMS to deliver and track training completions.
• Available at a time and place that suits your learners.
• Quick delivery of eLearning courses.
• Highly scalable eLearning solution: no subcription required.
• The quality of custom content at an affordable price point.
• Application of PRINCE2 project management and ISO9001 quality management processes.

£1,995 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.mcclarty@aurionlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

306660172739576

Contact

Rebecca McClarty
028 9064 3211
rebecca.mcclarty@aurionlearning.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Aurion's customisable eLearning is SCORM compliant for deployment on any industry standard learning management system.
• System requirements:
  • Latest versions: Microsoft Edge, Chrome, Firefox, Safari, Internet Explorer 11.
  • JavaScript must be enabled in the browser.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response tracking using the online Aurion Support tool, where clients can raise and track tickets. All bugs fixed free of charge. Change controls prepared for any work over 0.5 day in duration. We offer email and telephone support (9:30am – 5pm, Monday to Friday). Response times depend on the assigned severity level and will be agreed and documented in a signed Service Level Agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Aurion provides product documentation and advice on deploying the eLearning to your LMS as part of the service. We also commit to performing any bug fixes free of charge post-deployment.; ; Additional support is not typically required but can be provided if needed, in line with Aurion's standard support levels. For further details of our support packages, see our separate G-Cloud 'Support and Consultancy' Service.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: For customised eLearning courses, Aurion will work with you through a process of content planning, storyboarding, implementation and quality assurance testing to create a course that is entirely customised to your requirements. We will then provide you with the published course files, ready for upload to your LMS.; For CourseKit courses, Aurion will provide you with the published files and source files for your eLearning course. We provide a suite of job aids to help you make any required customisations in-house. If you prefer Aurion to customise a CourseKit for you, we will provide you with a Customisation Request document where you can make note of all your required edits. Aurion's Learning Development team will make the edits, and provide you with an online link to review and provide feedback on your updated CourseKit. After making any final changes, we will provide you with the published file and source files.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Once purchased, your eLearning course is yours to own and use for as long as needed.
• End-of-contract process: Once purchased, your eLearning course is yours to own and use for as long as needed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Learners will be invited to rotate their mobile device to access any eLearning courses developed in Articulate Storyline 360 (including all CourseKits) in landscape orientation.; ; eLearning courses developed using Aurion High5 are fully responsive for use across desktop, tablet and mobile. The screen size will scale automatically to the user's device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: All our customisable eLearning courses include an intuitive navigation structured around a main menu with topics. The learner navigates the course with a simple previous/next navigation.; ; CourseKits have an illustrated design approach as standard. If required, this can be adapted into a photographic approach as a customisation activity.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Aurion's customisable eLearning is designed to meet Level AA of the WCAG 2.1 guidelines. Our design methodology includes provisions for measures to facilitate accessibility, including accessible UI design, intuitive navigation, meaningful sequencing, consistency, accessible interactions, and use of Plain English.; ; Our eLearning programmes are continuously tested and screened for quality assurance in terms of the specifications and ensuring the accessibility and usability.
• API: No
• Customisation available: Yes
• Description of customisation: Aurion's fully customisable eLearning offering is centred on our 'toolbox' of templates, slide/component types and assets, which we have developed in the Articulate 360 suite and our own Aurion High5 design framework. We create storyboards from clients' source content and select the most effective slide and interaction types from our 'toolbox' of approaches to bring the learning content to life in a way that will engage learners and foster knowledge retention.; ; Aurion's CourseKits are highly customisable: from the addition of client branding elements and resources, to full adaptation of content and addition of new screens. Each CourseKit comes ready to use, but if you want to customise your CourseKit you have two options:; ; 1. You make the changes: Download the CourseKit source files and edit as little or as much as you want. Note: to make the changes yourself, you will need a licence for the Articulate Storyline 360 authoring tool. ; ; 2. We make the changes: If you don't time the time or know-how to customise your CourseKit in-house, Aurion can make any required changes for you. We will document your required changes, make the edits, and provide you with the final published files and source files.

Scaling

• Independence of resources: Once purchased, you can make your eLearning course available to as many learners as needed via your preferred online platform.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Aurion provides the client with the eLearning course for deployment on their own system. Protection of data at rest within the system is the responsibility of the LMS provider.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Aurion's eLearning courses are SCORM compliant for deployment on any industry standard learning management. The LMS will support the tracking of user data.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Aurion provides eLearning courses to the client via secure file transfer.
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability of the eLearning course will be managed by your learning management system.
• Approach to resilience: Not applicable for this service.
• Outage reporting: Not applicable for this service.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Aurion provides clients with eLearning for deployment on their preferred LMS. Clients can then decide and implement their own access preferences.; ; Assess to Aurion's online Support tool is via username and password.
• Access restriction testing frequency: Never
• Management access authentication: Other
• Description of management access authentication: Aurion provides eLearning course files directly to the client's project lead by secure file transfer. The client team is then responsible for management access to the service once deployed on their preferred platform.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Aurion holds Cyber Essentials certification and is working towards ISO27001 accreditation.; ; Aurion maintains a Business Continuity Plan and Disaster Recovery Plan. These plans are reviewed annually and itemised on the agenda of the Annual Quality Management Review Meeting. Additional interim reviews are undertaken at Monthly Management meetings, which follow on from External ISO Quality audits at 9 months and a twice-yearly internal ISO Quality Audit.; ; All updates and improvements to these plans must be approved by the Aurion Board of Directors prior to adaption and implementation.
• Information security policies and processes: Aurion implements an Information Security Policy (available on request), which aims to protect the company’s information assets from all threats, whether internal or external, deliberate or accidental, to ensure business continuity, and to minimise business damage. The policy helps use to:; • Reduce the risk of IT related problems; • Plan for problems and deal with them as they arise; • Provide continuity of work if a problem occurs; • Keep safe valuable company information; • Fulfil professional obligations to clients ; • Comply with legal statutory requirements of General Data Protection Regulations and other legislative requirements; ; The policy outlines the responsibilities of our Data Compliance Manager, IT Manager and the wider Aurion team in relation to information security, including measures relating to hardware and software security, data transfer, email, remote working, etc. ; ; All new starts are required to read and accept the Information Security Policy, with regular refresher training provided to staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Once purchased, your eLearning course is yours to own. Aurion will not make further changes to the eLearning course, unless you later request further edits/customisation (costed upon request, depending on the level of edits required).
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Not applicable for this service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Aurion maintains a Business Continuity Plan and Disaster Recovery Plan. These plans are reviewed annually and itemised on the agenda of the Annual Quality Management Review Meeting. Additional interim reviews are undertaken at Monthly Management meetings, which follow on from External ISO 9001 Quality audits at 9 months and a twice-yearly internal ISO Quality Audit.; ; All updates and improvements to these plans must be approved by the Aurion Board of Directors prior to adaption and implementation.
• Incident management type: Supplier-defined controls
• Incident management approach: Aurion maintains incident management procedures as part of our Disaster Recovery and Business Continuity plans. These include pre-defined processes in the unlikely event of an incident.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Aurion is committed to implementing strategies that promote protection of the environment, avoid waste and support sustainable business activities. Our commitment to the local community and environment has been recognised through awards including a commendation from Business in the Community Northern Ireland for Most Responsible Small Business.; Aurion maintains an Environmental Policy, which is reviewed and updated annually by our Board. The policy is aligned with our Business Plan, which focuses on 5 of the UN Sustainable Development Goals, including Infrastructure and Climate Action. Our annual Action Plan documents and tracks progress against each of the 5 Goals per annum. All new staff are required to review our Environmental Policy in their induction, and annual carbon literacy and environmental awareness refresher training is provided to all staff. ; Aurion has signed up to the Climate Action Pledge in association with Business in the Community Northern Ireland. This helps us to benchmark our sustainability initiatives and provides verifiable measures for reductions in greenhouse gas emissions, energy use, resource consumption and waste. ; We have a number of internal initiatives in the area of sustainability that are incorporated into our business policies as part of our ISO 9001:2015 accreditation. These include a cycle to work scheme for all staff with tax incentives, and regular CSR activities targeted at supporting the local environment and community, including volunteering with local charity, Storehouse Belfast.; Additional initiatives to improve the sustainability of our business include turning off lights/equipment when not in use, installing smart monitoring in our heating system, using energy-efficient hardware, etc. We design our solutions to minimise excess data usage/storage, thereby reducing energy consumption, e.g. compression of images/video, commissioning hosting plans that scale up/down to minimise over-capacity, etc. We reduce paper usage by adopting digital tools/documents as standard. We recycle obsolete hardware/furniture with local charities.

Pricing

• Price: £1,995 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Aurion can provide access to a demo version of each CourseKit via a web link.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.mcclarty@aurionlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.