Netcompany UK Limited

Cloud Centre of Excellence (CCoE) Creation (Azure)

Get the best out of cloud technologies by deploying a Cloud Centre of Excellence (CCoE) to drive standard approaches aligned to your requirements.

Our service can kickstart your internal capability leveraging our experience to provide consistent approaches to security, cost management and technology.

Features

• Establishment of a CCoE to standardise and optimize cloud usage
• Capabilities can include Architecture, Security, FinOps, DevSecOps guardrails
• Service catalogue development including service descriptions and cost apportioning
• Development of RACIs to support CCoE operation and business interactions
• Target Operating Model implementation; updating business processes to include CCoE
• Identification of training requirements to support personnel in the CCoE
• Implementation/configuration of CCoE supporting tooling (e.g. AzureDevOps/ServiceNow)
• Creation of key assets including architectural guardrails/deployment templates/test
• Includes stakeholder engagement, comms planning and evangelism
• Major cloud technologies: Microsoft Azure, Oracle OCI, AWS, GCP, VMWare

Benefits

• Drive consistency within the business, improving quality, security and supportability
• Upskill your teams to leverage the capability of cloud platforms
• Upskill your teams to leverage the capability of cloud platforms
• Improve delivery pace by reusing known good core components
• Continually improve by iterating on core services based on feedback
• Support business innovation, enabling teams to focus on non-standard elements
• Ensure that security and fiscal guardrails are automatically applied
• Reuse CCoE principles to other core capabilities; DATA, AI/ML, UCD
• Delivery specialists in all major cloud technologies ensuring quality delivery
• Flexible Capacity/Capability augmentation to support CCoE establishment and development

£150 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

306774957470443

Contact

James Hancock
+44 203 318 2133
info.uk@netcompany.com

Planning

• Planning service: Yes
• How the planning service works: When customers engage with Netcompany, we mobilise quickly and work collaboratively to establish a strong working relationship.; We understand the client’s business and technology strategy by meeting with key senior stakeholders. We review the strategy documents and make a high-level assessment of their workloads. This helps us to define (if not already completed) the cloud adoption approach. We review the risk posture and ensure this is reflected within the proposed approach. ; For cloud migrations we follow a standard repeatable methodology based on the Microsoft Cloud Adoption Framework for Azure. All of this is managed using the Netcompany methodology. It is a tried and tested approach that provides all the standard project governance and control with transparency to the client through our collaborative toolkit where we securely make available all of the documentation, planning, risk and audit, communications, task and service management openly to our client at the same time that we use it.; Our methodology is also flexible enough to incorporate a customer’s internal governance and accreditation activities and as a Microsoft solutions partner with specialisation in security, data and AI, app innovation and infrastructure, we will leverage higher levels of support and also funding through the phases of migration.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Service Operation Team Training; Training for service operational teams would be tailored to the customers’ specific requirements, the cloud solution being implemented and the experience of the operational team in cloud-based services. As part of helping a customer plan for implementing a cloud service, Netcompany review the buyers current service operating model (in-house, external or combination) and determine how the cloud service would be integrated into the existing operating model including how any cloud supplier management would be handled.; Where the cloud solution is being managed by an in-house team, we traditionally adopt a model where they are integrated into the implementation lifecycle to get visibility from the outset to maximise training, train the trainer and knowledge transfer across the lifecycle, typically ending in an operational acceptance testing and formal handover process with option for early life support.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Netcompany have a proven agile delivery methodology with a track record of delivering at scale and pace. We can also support any organisational internal delivery approach whether that be agile or waterfall.; Our approach to all migrations is to ensure the quality of every phase and deliverable. We believe in a collaborative and iterative approach to all design activities and will never design in silos. We define the design, the landing zones, HLD, LLD, testing strategy, security design, NFR’s, DR/Data recovery requirements.; The scope of each deliverable will be defined in collaboration with an organisation’s SMEs. Our experienced resources will then draft, present and manage documentation through formal review and approval cycles within the SMEs as required.; We work with architects, technical, operational, service and security staff and the business to agree the transition approach (including which of the 7Rs is appropriate) and any risks to the migration. We will also at the same time create the communication plan and resource requirements needed from the client to the test and agree “as complete” effort.; We take full ownership and responsibility for the setup of the delivery/service and can manage and oversee the smooth transition from an existing supplier where applicable.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Cloud Services
  • Amazon Cloud Services
  • Oracle Cloud Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance (QA) process starts with gaining a detailed understanding of the customers’ requirements and the implementation lifecycle to be adopted. Quality Assurance activities are recommended as part of any cloud migration. However, the depth and breadth of these activities is defined by an organisation’s maturity of cloud hosting and also the internal requirements for testing.; Netcompany can define, manage and execute the fully suite of QA testing activities and what follows is a description of some of these key testing phases. This is in addition to the local technical verification/unit testing that is always undertaken initially to confirm build activity such as System Integration Testing (SIT), User Acceptance Testing (UAT), Operational Acceptance Testing (OAT), Performance Testing, Data Migration Testing and IT Health Checks and Penetration Testing.; Netcompany can also provide experienced Test Management which would be responsible for defining testing scope, creating the high level test approach, supporting user script creation, managing testing activity, creating test reports and providing representation at the required quality gates.; We leverage all available tooling including propriety products such as Azure Test Plans and Azure Load Testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • ISO 27001 compliant
  • Cyber essentials Compliant
  • GDPR compliant
  • Cyber Essentials plus compliant
  • Environment Accreditation assessment and audit
  • Data classification
  • Compliance and regulation assessment
  • GDS for development
  • NHS Digital – Data Security and Protection Toolkit
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Netcompany has a dedicated Service Operations practice, operating our own national service centre and service desk. In providing support services for cloud solutions, the proposed model to be adopted would be driven from the customers’ requirements on: - Type of cloud service to be supported. - Target Operation Model design, e.g. 100% Netcompany provided support, or 1st, 2nd and 3rd line support tiers split across internal operations/other supplier and Netcompany. - Onsite / Offsite. Whether all or any part of the service function needs to be onsite and integrated with the customer operations team(s) or provided remotely via a Netcompany location. - Support levels required. Netcompany can cater any level of support up to 24x7x365 with tailored, stringent SLA response and resolution times. - Security clearance requirements. Netcompany can provide cleared personnel to the highest security levels. Netcompany provide a full range of ITIL v3/2011/v4 functions including capacity and demand management, incident, change and problem management, and comprehensive system monitoring and alerting. Where the cloud solution is being managed by an external provider, we support the customer in ensuring their specific requirements and commercials are defined.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Netcompany will respond to tickets within the agreed Service Level Agreement. The response time will depend on the impact and urgency of the issue to determine the priority. Typical response times are below:; - P1 – 15 minutes; - P2 – 30 minutes; - P3 – 60 minutes; - P4 – 120 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We will work in partnership with you to agree the support levels that directly reflects your business need and the services that you require from Netcompany.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 13/07/2023
• What the ISO/IEC 27001 doesn’t cover: Not Applicable.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our publicly-available Social Value strategy includes an Environment pledge to achieve UK net zero targets by 2040 by fighting climate change and supporting effective stewardship of the environment. To achieve our near-term and long-term science-based targets for NetZero we have policies and activities in-place to support environmental protection and minimise the impact of our operations and services on the environment. These are overseen by our Environmental Working Group (EWG) comprising employees, subject matter experts and senior leaders. The EWG leads an annual NetZero forum with partner ecosystems to exchange insights for accelerators and greener digital solutions. Our commitment to environmental targets is upheld by regular reviews in our Social Value Steering Committee, which assess progress, strategise and ensure transparency through annual ESG reports and our UK Carbon Reduction Plan.; To enhance effectiveness of customers' environmental strategies, our Green IT Centre of Excellence is committed to integrating sustainable practices in delivery methods. This includes adopting green-coding practices and planet-centric designs which align to the Government’s 25-year Environment Plan and Greening Government Commitments. Our project team understands buyers’ local policies and agrees sustainable design principles. We use our ISO14001 Environment Management System to deliver and implement plans using ISO9001-certified processes.; Our policies, programmes and initiatives to fight climate change include: ; -Partnering with Carbon Trust to guide CO2 reductions, delivered through initiatives such as reduced business flights, electric vehicle and cycle-to-work incentives. ; -We’ve introduced waste management systems in our offices; zip taps for water; food waste managed by composting partners; e-waste via Good Things Foundation and redistributed to disadvantaged groups.; -Our annual staff survey understands hybrid-working and commuting emissions; Climate Awareness Training advises staff how to reduce them. ; -To help staff and Buyers understand benefits of environmental stewardship through volunteering, we reconnect people with the environment via greening partners, e.g. Leeds Countryside Rangers.

  Tackling economic inequality

  Our publicly-available Social Value Strategy includes three pledges which tackle economic inequality. To deliver the pledges we work with Small and Medium Enterprises (SMEs) including social enterprises focused on reducing the digital skills gap and apprentice programmes. The Government Good Work plan underpins in-work progression with all-staff training and upskilling. ; We work with (SMEs) local to our regional offices - London, Leeds, Birmingham - and when developing social value ideas for a buyer, extend reach to communities local to its workforce. 50% of our suppliers are SMEs, we’re signatories of the prompt payment scheme, have a Sustainable Procurement Policy and assess social values and behaviours via a supplier questionnaire. ; We recognise that reducing the digital skills gap can improve economic equality and the armed forces and youth social enterprises we work with enable our people to voluntarily run free digital upskilling courses. Our Service Leavers Programme also provides supported routes into tech careers. ; We have a fair recruitment and retention strategy underpinned by the Government’s Good Work Plan and a DE&I Policy aligned to the Equality Act 2010. We’re a Living Wage employer; actively recruit from under-represented groups and influence a future pipeline via national youth events in schools with high free-school-meal uptake. As part of this we:; -Ensure job adverts use accessible language and offer reasonable adjustments forms. All staff receive disability awareness and inclusivity training, we advertise through disability jobs boards. ; -Support people Not in Employment, Education or Training (NEETs) with apprentice programs and recruit from Cloud skills bootcamps (50:50 gender split). ; -Offer mentoring to undergraduates from disadvantaged groups at five universities. ; -Pay above National Living Wage and publish gender-gap statistics annually.; -Ensure 100% FTE have mentors and twice-yearly appraisals to support in-work progression and access to Netcompany Academy, 50+ courses including cloud computing and cyber security.

  Equal opportunity

  Our publicly-available Social Value Strategy includes an Employment and Volunteering pledge committed to equal opportunity and tackling inequality. We have a Modern Slavery statement and DE&I policy underpinning our inclusive working environment, which includes accessible recruitment, reducing the disability employment gap, apprentice-programmes, skills, training and in-work progression opportunities for all.; Our published DE&I policy, reviewed annually, aligns with 2010 Equality Act and we have a DE&I working group and Employee Resource Groups (ERGs) which report into the Social Value Steering Committee. In 2024 our Neurodiversity ERG launched and like existing ERGs (Women, Veterans, LGBTQ+, Multicultural) helps foster an equal, inclusive workplace. ERGs have motivated policy change, eg: an upgraded maternity policy and additional paid leave for reservists; and partner with social enterprise initiatives such as GirlTech supporting equal opportunity in the skills-pipeline. We enhance this further with a 50:50 gender split on apprentices and industrial placements.; For recruitment and retention, we align with the Government’s Good Work Plan and interviewers receive non-bias training and follow a strict code. We have a strategy to improve representation in three groups by 2025: women from 20-30%; disabled people from 10-15% and retain multicultural representation at 30%, it includes: ; -Extension of consultant roles to women without IT backgrounds/tertiary qualifications.; -Annual pay-gap reporting and addressing of disparities; employees with similar experience are paid equally; all staff paid above National Living Wage.; -Disability awareness and inclusivity training for all staff; we’re Disability Confident and advertise via disability jobs boards. ; -Support of universities with high multicultural student population, offering mentors and opportunities towards our entry-level consultant pathway.; -Supporting in-work progression and equal access to training via Netcompany Academy’s 50+ courses, a dedicated mentor for all and transparent promotion processes. ; -A published Modern Slavery statement, in 2024 we commenced staff training to improve their knowledge around this.

  Wellbeing

  Our publicly-available Social Value Strategy sets out our pledge to improve health and wellbeing and is underpinned by Thriving at Work’s six mental health core standards and the Mental Health at Work commitment. Activities to support the pledge include influencing and education, healthcare and dental plans and company-wide wellbeing initiatives.; All staff have access to optical, dental and Vitality’s private healthcare scheme - the comprehensive cover includes physical, mental health, physiotherapy and remote GPs. Our People Team conduct monthly health-and-wellness assessments, with insights/data from Vitality which are reviewed by senior teams to identify concerns and necessary interventions. Two annual surveys track lifestyle behaviours and we act on findings to develop initiatives ie: training, education and social events. Vitality offers a points-based incentive scheme - healthy behaviours are monitored and open-up rewards from cinemas, coffee shops and fitness-tracking devices. ; ; Both Vitality’s mental health provision and our Employee Assistance Programme (EAP) offer three types of talking-therapy. We have trained mental health first aiders, 1 for every 90 FTE, and advocate for a healthy work/life balance by offering flexible and remote working. Our “After Dark” social events are beneficial in bringing people together and strengthening relationships; activities include sport, creative classes and family events. All employees can improve mental health through ‘giving back’ via volunteering with our social value partners, ie: environmental greening and supporting younger people on their tech journey. ; Wellbeing schemes for our contract workforce include:; -Annual fitness challenge.; -Cycle to work scheme in association with Halfords.; -Work environment assessment supported by posture principles masterclass and yoga.; -Tailored lunch-and-learn influencer series with experts, subjects include menopause, fatherhood, stress-management, diet.; -Financial support through the EAP, plus an enhanced private pension scheme.; -Fair and supported career-progression, transparent twice-yearly appraisals, mentor for 100% staff, access to Netcompany Academy to upskill in over 50 courses.

Pricing

• Price: £150 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.