Softcat Limited

EverFox Zero Trust Content Disarm and Reconstruction (ZTCDR)

ZT CDR is a novel technology that stops malware. Previous techniques rely on detecting the malware to stop it, an approach eventually defeated by attackers finding better ways to hide it. ZT CDR assumes all data is bad, extracts the business information and builds brand new safe data to deliver.

Features

• Cloud hosted deployment (inline appliance, gateway appliance)
• Software as a Service API option
• Suitable for Web, Email, File Transfer, custom applications
• No false positives
• No signature updates required
• Unmatched user experience

Benefits

• Ideal for cloud native deployments- SaaS available
• Can be used for multiple attack vectors- email, web etc.

£165.75 a unit

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

306985675814048

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Email, Web Security, Firewall, Reverse Proxy, RBI, MFT
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: ZT CDR is effective for a specific set of file formats. The currently supported file formats are:; Microsoft Office, Imagery, PDF, HTML, ICAL, EML, MIME, PDF, RTF, TXT, ZIP, CSV, JSON, Proto3, XML
• System requirements:
  • None for SaaS APIs
  • Linux Server with 64GB+ RAM
  • Data storage correlating to customer data sets

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Everfox classifies issues into four categories. Minor, Major, Urgent, Critical. Initial Response times are 48, 24, 4 and 2 hours respectively during normal business hours Monday through Friday. Afterhours and weekend support is available for an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Everfox classifies issues into four categories. Minor, Major, Urgent, Critical. Initial Response times are 48, 24, 4 and 2 hours respectively during normal business hours Monday through Friday. Afterhours and weekend support is available for an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers have access to install and configuration guides, an online developer portal for the API service and assistance through professional services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: For the SaaS API hosted service, usage data can be extracted via an API call.; For the cloud hosted appliances, there are mechanisms via the configuration API or the management GUI to export configuration and log data.
• End-of-contract process: Available on request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based graphical user interface for configuration, maintenance and monitoring of the cloud appliances
• Accessibility standards: None or don’t know
• Description of accessibility: Please contact a representative for details.
• Accessibility testing: Please contact a representative for details.
• API: Yes
• What users can and can't do using the API: A simple HTTP API is available to control the cloud hosted appliances. This supports the following functions:; - GetStatus (to retrieve the status of the appliance); - GetDiagnosticLog (to retrieve lines from the diagnostic log); - AddCertificateFile (to add a certificate to a CA list); - DeleteCertificateFile (to delete a certificate from a CA list); - ExportConfig (to retrieve the appliance’s configuration); - ImportConfig (to send configuration to the appliance); - SoftwareUpdate (to update the appliance’s software); - EnterMaintenance (to go into maintenance mode); - LeaveMaintenance (to exit maintenance mode); - Deactivate (to deactivate the appliance); - Activate (to activate the appliance); - Reboot (to reboot the appliance); - Shutdown (to shutdown the appliance); - ModifyFileContents (replace the contents of a named file that forms part of the appliance’s configuration, such as a schema)
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Via configuration of the cloud hosted appliances or via API parameters for the SaaS API service

Scaling

• Independence of resources: SaaS Service is built using scalabale, serverless components which auto scale as required.; Cloud hosted appliances are managed by the customer and can be usedin architectures to support scaling up

Analytics

• Service usage metrics: Yes
• Metrics types: SaaS API Service provides usage metrics. The Cloud hosted appliances provide some information via statsd, and syslog which can be used to track usage.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: EverFox / ForcePoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: SaaS APIs use the AWS infrastructure controls; Cloud hosted appliances use the customer cloud environment controls
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: For the SaaS API hosted service, usage data can be extracted via an API call.; For the cloud hosted appliances, there are mechanisms via the configuration API or the management GUI to export configuration and log data.
• Data export formats: Other
• Other data export formats:
  • XDS
  • Configuration exported proprietary (XML-like) format
  • Re-imported other cloud hosted appliances
  • Fixed Width text - log files
• Data import formats: Other
• Other data import formats:
  • XDS - Configuration exported proprietary (XML-like) format
  • Re-imported other cloud hosted appliances

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: N/A

Availability and resilience

• Guaranteed availability: SLA detail available on request
• Approach to resilience: Available on request
• Outage reporting: The SaaS APIs service has a public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: User access to the SaaS API service requires a valid license key. ; N/A for cloud hosted appliances
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials UK; NIST 800-171; NIST 800-53
• Information security policies and processes: Cyber Essentials UK; NIST 800-171; NIST 800-53

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request (not public)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request (not public)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request (not public)
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request (not public)

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £165.75 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Please contact a representative for details.
• Link to free trial: Please contact a representative for details.

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.