CYBERFORT LIMITED

Managed Private Cloud

Working in unison with Cyberfort’s Professional Services and experienced, certified Engineers, Cyberfort’s Managed Private Cloud provides a dedicated, secure and cost-effective platform designed to suit your workload and requirements, mitigating the risk of unauthorised data access and keeping sensitive, personal and valuable data entirely under UK jurisdiction.

Features

• Multi-vendor technologies including Nutanix, Proxmox, OpenNebula
• Environment built on your own dedicated hardware
• Integrated and optimised compute, storage, network and security
• Options for all-flash or HDD-only storage depending on I/O workload
• Fast and reliable internet connectivity with Secure VPN access
• Managed by certified experienced engineers with full vendor support
• Hardened platform built with a security focus from conception
• Business Continuity options including High Availability and Backup Services
• Geographically separate UK-based, ex-MoD, ISO27001, ISO9001, ISO14001, CE+ certified datacentres

Benefits

• Customised platforms designed around your operational and security requirements
• Virtual machines can be managed or un-managed to fit requirements
• Confidence of environment being protected with physical and digital security
• Platform will be kept secure with scheduled security patch deployment
• Platform can be built to meet required standards e.g. PCI-DSS
• Dedicated hardware means no performance/security impact from other customers
• Additional hardware can be added to meet increased requirements
• Assured UK data residency and sovereignty
• 24/7/365 monitoring by our ever-vigilant, UK-based Operations Team
• Work with a trusted partner to reduce infrastructure management overhead

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@cyberfortgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

307044730707184

Contact

Cyberfort Bid Team
01635 015600
bidmanagement@cyberfortgroup.com

About your service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  Operating system environments

  • Core Operating Systems
  • Client Operating Systems

  Software defined compute

  • Virtual Machine Software
  • Container Infrastructure Software
  • Cloud System Software

  Other computing and storage software

  • Container Data and Infrastructure Management Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The service is fully customisable on request to meet the customer's requirements. We recommend a pre-agreed monthly maintenance window for patching, but the customer can decide the schedule for any time or day 24/7/365.
• System requirements:
  • Customers must provide proof of ownership for customer-provided licenses
  • There may be minimum Operating System or software versions required

User support

• Email or online ticketing support: Yes
• Support response times: Cyberfort’s Service Desk operates 24/7/365 and is the primary point of contact, undertaking initial triaging of any service requests, incidents, or events directly with the client. ; ; A ticket number is issued with an initial response within 15-minutes of logging a query. ; ; Resolution time goals will be calculated in accordance with a priority matrix.; ; Please refer to our Service Definition document, for more details on our service response times and commitments.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Cyberfort’s service management model is designed to meet ISO 9001 and ISO 27001 guidelines and has been established in alignment with ITILv3 service management processes. ; We recognise that to support your business operational requirements we need to have in place the right team structure, governance and engagement processes. ; Our Standard Operating Procedures includes:; • Cyberfort’s Service Desk operates 24 hours a day 365 days a year and is primary point of contact for any incidents, requests or escalations.; • The Cyberfort Service Desk team will proactively manage all support calls to resolution, escalating incidents and problems in line with comprehensive operational level agreements, service level agreements and any third-party underpinning contracts.; • We place significant importance on the support and service management function that is provided for each contract according to operational requirements. ; • This is integrated into contracts and built into the price.; • Ongoing support and management will be led by a dedicated Account Manager supported by Service Delivery Manager, Technical Champion, and our team of specialists and subject matter experts.; ; Please refer to our Service Definition, for more details on our service management and commitments.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Cyberfort applies the core principle of providing you with an assured and auditable approach to the design and delivery of our services. We take a “one team” approach, working with clients, engaging with stakeholders, and focusing on business objectives, to build relationships that are conducive to agile delivery of project outcomes. ; Service initiation and on-boarding are covered during project delivery to ensure customers maximise the value of their investment, and include the following elements: ; • ‘Welcome Pack’ containing details of the service, key contacts, processes and services to be aware of. ; • Project/Delivery Manager will lead a Project-Kick Off meeting with the client. ; • A ‘Delivery and Implementation Plan’, defining project specific deliverables, dependencies, resource requirements and timeframes. ; • Scheduled reporting, validation and agreement of all project deliverables at key milestones. ; • Full risk assessment conducted across all aspects of the project. ; • Operational Acceptance to ensure services are introduced consistently and efficiently. Including introductory usage of the service where applicable to ensure customers maximise the value of their investment.; ; Additional, focused training is available at an extra cost. ; Please refer to our Service Definition, for more details on our Customer Lifecycle approach.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Where customers are able to extract their data through their own methods, they are free to do so. ; Customers have the option to download vAPP's as OVA. Can be restricted by role type.; Customers are not able export their servers to a OVF format and download to their local machines.; Cyberfort can assist in bulk data extraction although this may incur additional costs if specialised hardware or software is required. ; Cyberfort will purge and destroy customer data from it's own equipment upon contract termination in accordance with it's ISO27001 policies. ; Additional data destruction measures may be pre-agreed with the client in advance and may incur additional costs.
• End-of-contract process: Clients can choose to ‘off-board’ services from Cyberfort as follows: ; • Provide three months' notice in writing (to expire on or after the Initial Term), to their account manager (directly or via the Service Desk), who will assist in arranging any required off-boarding services and the deletion of client data. ; • Once the required works are agreed and the client has exported any of their data where applicable, Cyberfort will shut down and destroy any remaining services. ; • Fees may apply for off-boarding technical work and process management.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Dependent on the underlying hypervisor technology in use, there maybe a web interface available. For Nutanix, users have access to web interface for console-level access to virtual machines and virtual machine management operations such as creation, modification and deletion. Cyberfort recommends access to the web interface is only granted to authorised users over a secure VPN connection.; For OpenNebula, users have full control of the private cloud platform through the granular permissions of the OpenNebula web console. Private cloud and VM management operations such as scaling virtual machine pools, console access, template configuration are all available on a per-user basis.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: User can use the native OpenNebula or AWS-EC2 APIs to run commands for monitoring and management of private cloud VMs.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The service is highly customisable and designed in collaboration with the customer to ensure it is fit for purpose to achieve current and future business needs.; Core customisable options include:; - Compute, CPU & RAM; - Storage; - Levels of redundancy and resilience; - Hypervisor technology; - Operating Systems; ; Bandwidth; Additional connectivity; Load Balancing Services; WAF Services; Disaster Recovery Services

Scaling

• Independence of resources: Bandwidth limits are placed on services, and all services are monitored 24 / 7 by Cyberfort’s NOC. Service utilisation is frequently reviewed to ensure demand can be met. Private Cloud resources are provided solely to a single customer..

Analytics

• Service usage metrics: Yes
• Metrics types: Exact metrics depend on the chosen service specifics but include resource utilisation, throughput, uptime and traffic performance
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Data management is the responsibility of the customer and can be exported using any applications of their choice, via the Cyberfort backup service if included or via native technology features depending on the chosen hypervisor.
• Data export formats: Other
• Other data export formats:
  • Multiple depending on the customer applications and underlying technology
  • Eg..OVF, .VMDK, .VHD for VMs, .CSV, .PDF, .DOC for files
• Data import formats: Other
• Other data import formats:
  • Multiple depending on the customer applications and underlying technology
  • Eg..OVF, .VMDK, .VHD for VMs, .CSV, .PDF, .DOC for files

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: SSH encryption

Availability and resilience

• Guaranteed availability: Service availability achieved within any month shall be calculated monthly as follows: (Total online hours of availability – service downtime) x 100% Total online hours of availability.; ; Power Core Service Level - A service level of 100% for power to the data centre; Connectivity Core Service Level - A service level of 99.5% for connectivity to the network port on the data centre ; ; The service availability calculation above will exclude any time which occurred as a result of events outside the control of Cyberfort. In the event the target service availability level is not achieved when measured over a monthly period, the following service credits shall apply: For each full percentage point (1%) by which the availability in any month is reduced below the target availability, a service credit shall be due which is equal to 5% of the monthly charge for the affected service line subject to a maximum of 100% of the affected service line for the month.
• Approach to resilience: Cyberfort has two data centres in geographically separate locations. This enables Cyberfort to offer solutions such as infrastructure mirroring or a warm standby environment, both available should your primary environment become unavailable for any reason. Cyberfort data centres are linked to one another and to the Internet via fully redundant diverse circuits. ; Customer Environments are deployed according to the specific requirements of the customer.; ; Datacentre infrastructure is designed in a N+1 or N+N depending on requirements or infrastructure type. ; ; Network ISP services are deployed in a N+N configuration. 5 independent Internet Service Provider (ISP) links are provided from Tier1 London data centres. ; ; Power & A/C ; 2×11,000 Volt HV Feeds. Primary feed direct from national grid sub-station ; 3 generators run as a synchronised set at N+1 with two capable of supporting the entire site load.; Various UPS systems capable of supplying dual UPS feeds ; N+1 chilled water system, with zoned hotspot directional air provision sensors; ; Communications; Carrier Neutral Facility ; Multiple Internet Service Providers; Diverse Independent Risers from highway to data floors; Choice of ISP’s/Telecommunications providers; Satellite dish and Microwave space available
• Outage reporting: Cyberfort's services continuously monitored by the Network Operations Centre with alerts responded to by the Cyberfort technical support teams. Customer notifications are managed via our ticketing system and via Email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Solution is tailored to customer requirements
• Access restrictions in management interfaces and support channels: Service Management networks are isolated from user and customer networks, with specific access rules and user-traceable accounts used throughout.; ; Access to the management interface is controlled and restricted using a combination of permission groups or roles and network segregation. Only named individuals can gain authorised access to the services management functionality.; ; Multi-factor authentication (MFA) is a requirement of the service. VPN-only access can be setup.; SSO is strongly recommended.; ; Support tickets can only be raised by pre-identified individuals who will be authenticated by Cyberfort processes to confirm identity
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As an ISO 27001 accredited company, Cyberfort recognise the importance of Information Technology (IT) and its impacts on Information Security and have designed our ‘IT Information Security Policy’ to ensure correct and secure operations are maintained across or organisation. The policy applies to all our operations and all that we do, including 3rd parties, recruitment, IT security, and physical security amongst other subjects. ; To ensure that the importance of each information security area is not missed or vague, we use separate policies and procedures for each information security area and where applicable, including business continuity, breach management, physical and environment security, HR resource security, incident management, asset management, access control, supplier relationships, and information management policies. ; Cyberfort’s Data Protection & Compliance Director is responsible for managing and directing our Information Security efforts within this organisation and that our policies are approved at board level. ; The IT Information Security Policy is reviewed annually as a matter of course, considering our organisational or technical infrastructure, legislation, and incident reviews. An Information governance and compliance team is in place with clear roles of responsibilities to manage and maintain the compliancy frameworks within the business.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Cyberfort's change management policy is documented and audited as part of our ISO27001 accreditation and ensures all changes are auditable and subject to the correct level of scrutiny based on the potential risk and impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Cyberfort use continual vulnerability monitoring to alert us to threats in real time and in the face of constant changes to our services. An annual infrastructure assessment is commissioned to perform more detailed analysis. Vulnerabilities rated critical or high are patched or mitigated within 14 days, and those rated medium and low are patched or mitigated within 30 days
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cyberfort deploy next generation endpoint security agents which constantly assess the behaviour of the servers and endpoints for malicious or threatening activity. Threats are notified to out 24x7x365 Service Desk for remediation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Cyberfort operate ISO:27001 and ITIL process for Incident Management, with defined paths for escalation which are dependent on Impact and Urgency. Users can report Incidents by Email, Telephone or Self-Service Portal. Incident Reports are provided via Email.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: No direct connections but able to connect to aggregators

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Sunday 8 September 2024
• What the ISO/IEC 27001 doesn’t cover: All our services are covered by this certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSi
• ISO 9001 accreditation date: Monday 11 December 2023
• What the ISO 9001 doesn’t cover: All our services are covered by this certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: 2 Sec Limited
• PCI DSS accreditation date: Monday 29 September 2025
• What the PCI DSS doesn’t cover: Only The Bunker Hosting and Data Centre services are covered by this certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B9cc0f19-e43f-4134-b66a-6ad8fe08bf7f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A8e1235b-4fad-4a43-8b84-79f148ef36ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@cyberfortgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.