INTEGRITY360 LIMITED

CyberArk PAM Self-Hosted

CyberArk CorePAS provides Privileged Access Management (PAM) solutions, these are end-to-end solutions that protects, manages and audits both user and application credentials, provides least privilege access and session isolation while recording, monitoring automation and response to all real time privileged activity using intelligent threat analytics.

Features

• Enterprise Password Vault (EPV)
• Secure and tamper proof digital vault with multiple security layers
• Privileged Session Manager (PSM)
• Single-sign-on control point that isolates, records/audits privileged access
• Privileged Threat Analytics (PTA)
• Intelligent real time audit with ability to respond to threats.

Benefits

• Manage Privilege at an Enterprise level through policy driven rules
• Protection all privileged Accounts and SSH Keys
• Control Access to Privileged Accounts
• Initiate and Monitor Privileged Sessions
• Manage application and service credentials
• Comply with audit and regulatory requirements
• Streamlined management of Privileged Accounts
• Seamlessly integrate with enterprise systems
• Detect and respond to known threats such as over-pass-the-hash
• Risk Scoring of privileged use and session behaviours

£780 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

307197624249845

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Alero; Zero Trust biometric authentication ; Endpoint Privilege Manager ; Server and Workstation least privilege, application control, credential theft protection; Privileged Session Manager for Cloud ; Application Access Manager ; Secrets management for DevOps and automation processes, prevent hardcoded credentials; On-Demand Privileges Manager ; Control and monitor super users commands and replacement of SUDO
• Cloud deployment model: Community cloud
• Service constraints: None
• System requirements:
  • Full requirements can be found in release notes
  • https://docs.cyberark.com

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 1-3 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CyberArk provides direct support - 24x7 support, TAM Services are available at an additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Consultancy services and workshops. Entry level introduction training for the Trustee certification is provided for free, further full training both onsite, off site and online is provided at a cost either on site at CyberArk or remotely over the web. See https://training.cyberark.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Swagger
• End-of-contract data extraction: Use the ExportVaultData (EVD) tool
• End-of-contract process: If your maintenance contract expires while your relevant software licences are still active, the result is a scenario in which your support will be ‘frozen’. While the solution will continue to function as is, you will no longer be eligible for any upgrades or patches to the existing solution. All users within your company will lose Technical Community access and will no longer be able to directly contact Cyberark Support. All active Support cases will be put on hold until outstanding maintenance fees have been settled. Once maintenance is paid, full Support assistance will resume.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The interface development follows the API first principle and all actions available via the GUI can be access and accomplished via the API. Full documentation on the abilities is hosted on https://docs.cyberark.com/Product-Doc/OnlineHelp/PAS/Latest/en/Content/WebServices/Implementing%20Privileged%20Account%20Security%20Web%20Services%20.htm?Highlight=REST%20API
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Colour and branding changes are possible on the Privilege Vault Web Access (PVWA) interface. Additional customisation around automation and integration is possible, please contact CyberArk for more details

Scaling

• Independence of resources: CyberArk Architecture and Design services take into account the customer requirements, ensuring that the customer requirements are met for demand. Components are modular and can be scaled out horizontally and with industry standard load balancing technology

Analytics

• Service usage metrics: Yes
• Metrics types: N/a
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: CyberArk uses advanced encryption algorithms to protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Other (CyberArk proprietary VPN protocol) ; ; CyberArk uses advanced encryption algorithms to protect data at rest.

Availability and resilience

• Guaranteed availability: 99.50%
• Approach to resilience: Deployed on an AWS platform and resides in three different Availability Zones (AZ), in case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring
• Outage reporting: Public dashboard (https://status.epm.cyberark.com/) and Email Alert

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Users can access using the PVWA, the REST API and also via PSM or PSM/P
• Access restrictions in management interfaces and support channels: Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the Defender exam
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: In the same way as user access is authenticated - Users can access using the PVWA, the REST API and also via PSM or PSM/P and in addition users can use CyberArk in built authentication.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Standards Institute Israel
• ISO/IEC 27001 accreditation date: 2013
• What the ISO/IEC 27001 doesn’t cover: Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Common Criteria
  • NISA Certified
  • VPAT 508
  • FIPS 140-2
  • NIST 800
  • SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CyberArk has the following accreditations: ISO27001 certification, ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & uses SOC2 certified Datacentres where relevant.; ; "Information security is an essential part of CyberArk’s business that every worker must support. Guidance, direction, and authority for all InfoSec activities are centralised in the Information Security Department. The Information Security Policy defines documentation and process requirements to maintaining availability, integrity and confidentiality of CyberArk data and systems.; ; CyberArk publishes InfoSec policies to all employees and relevant external parties. The policies – reviewed annually - assure that:;  information is consistently protected according to sensitivity, value and criticality.;  information is used only for the business purposes.;  CyberArk meet or exceed the protections found in existing laws & regulations."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Our Green Team was founded to identify opportunities to reduce our impact on the environment, improve the communities we operate in and support initiatives that further social causes important to CyberArk employees, customers and partners.; ; AS A COMPANY, WE ARE FOCUSED ON:; Lowering our energy consumption by:; Introducing new heating and HVAC system in company headquarters; Encouraging electric vehicles and ride sharing, including installing electric charging stations; Integrating timers and sensors to automatically turn off electricity; Leveraging technology to collaborate virtually wherever possible to reduce unnecessary travel and corresponding CO2 emissions; Recycling equipment, packaging and paper, waste and water; Composting and procuring compostable office supplies; Educating employees on sustainability; Volunteering at local sustainability events; GOLD LEVEL MEMBER OF THE GREEN BUSINESS BUREAU; The Green Business Bureau is dedicated to helping businesses understand, prioritize, implement and certify green initiatives and sustainable business practices. Due to our commitment to implementing our environmental program, in the first 6 months of membership, we moved from a silver level organization to gold level.

  Covid-19 recovery

  The COVID-19 pandemic increased our focus on the health, safety and wellness of our employees. At the outset of the COVID-19 pandemic, we shifted our operations to enable employees to work from home and have since implemented permanent flexible work arrangements for our employees. In addition, we increased our level of communication with employees, including implementing regular executive roundtable discussions, ask-management sessions and an employee intranet portal focused on wellness, along with a source of comprehensive information for employees on a wide range of important topics.

  Tackling economic inequality

  We help secure more than 7,000 global customers, including more than half of the Fortune 500. To accomplish our mission of providing customers with a critical layer of cybersecurity, we need the BEST talent available.; ; Culture is a top priority for Udi Mokady, our Founder and CEO. One of our Core Values is “We,” which means always engaging respectfully with others and always acting as a team player. Our culture of inclusion allows for the exchange of ideas, creates a strong community and helps ensure our employees are valued and respected.; ; Our management team and Board of Directors regularly review our progress and evaluate our strategy to improve our diversity across the organization, helping ensure our company is representative of the communities in which we operate globally.

  Wellbeing

  Our employees are our most valuable asset, making culture, employee development and employee wellbeing a top priority. Creating and maintaining a strong corporate culture is at the core of everything we do and the foundation of our success.; ; We recognize that happy, healthy employees provide best-in-class service, deliver greater innovation and ultimately drive our success. From our benefits and work spaces to our employee engagement and focus on values, we are creating an environment that fosters communication, collaboration and community. We invest in our employees through various training and wellness programs focused on physical, emotional and financial wellbeing.; ; Our global employees are passionate about what they do and they are proud of where they work!

Pricing

• Price: £780 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full product on qualified 14- day proof-of-concept trial. The CyberArk Discover and Audit (DnA) module is also available to run free-of-charge to baseline and establish PAM requirements

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.