Somerford Associates Limited

Imprivata Enterprise Access Management - EAM (formally OneSign Single Sign On and confirm ID)

Imprivata Enterprise Access Management® provides secure, No Click and password less and multi factor authentication (MFA) for remote access, connected devices, workstations, virtual desktops, critical applications, Electronic Health Records (EHRs), and other systems containing patient data.

Features

• Single sign-on and password management
• Secure, fast user switching for shared workstations
• No Click Access to virtual desktops
• Advanced walk-away security
• Integration and interoperability with EHR and clinical systems
• Ease of deployment, application profiling, and keeping up-to-date
• Complete monitoring and simplified reporting
• In application authentication
• configurable workflows
• Virtual Smartcards

Benefits

• Eliminates the need for passwords
• Reduces login times, all while protecting data.
• Seamless access to desktops, clinical applications, and patient data
• Gradually fades a user’s screen before securing their desktop
• Integrated and deployed with every leading EHR
• Application Profile Generator, (GUI) with “drag and drop” functionality
• Records all local and remote network authentication and application events
• Authentication for electronic prescribing and medicine administration including witness signing
• Secure access into systems (I.e. patient records or medical devices)
• Secure access to NHS spine-enabled applications without physical cards

£136.25 to £450.00 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

307453237012373

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Identity Governance and Administration (IGA); Privileged and Vendor Access Management; Mobile Access and Control (MAC); Mobile Device Access (MDA); Digital Identity Intelligence
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: N/a
• System requirements:
  • Imprivata appliance is the foundation of the Imprivata OneSign solution.
  • It is delivered as an Open Virtualization Format (OVF) image
  • Hosted in VMware ESX or Microsoft Hyper-V environments.
  • Additional modules used for VDI, medical devices, MFA, virtual smartcards

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Comprehensive SoW for each deployment is provided which includes a project readiness service, configuration and validation services and BAU testing.; ; Online Learning Management System is provided with self paced and instructor led training materials.; ; Full user documentation is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CSV extract.
• End-of-contract process: A grace period is in place at end of contract to allow time for contract renewal however if licenses not renewed, application will cease operation after a given time (30 days). Seller proactively contacts buyers in advance of contract end to discuss options.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Thin or zero” client workstations are an alternative to using Windows-based workstations. All applications are delivered to the user via application and/or desktop virtualisation technologies.; Deliver the same (or very similar) end user experience.; Use a lightweight operating system, which is typically Linux-based.; They connect to the Imprivata Enterprise using a secure, RESTful API to retrieve configuration information and to handle user authentication requests.; Imprivata OneSign supports growing list of thin and zero client devices from vendors such as HP, IGEL, and Dell/Wyse. For a full list of supported application and desktop virtualization technologies, and thin and zero client devices
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Imprivata provides an administrator console to manage the appliance and configuration including synchronisation with Active Directory, management of users and group configurations at a granular level, integrations with 3rd party applications and profiling of applications for SSO.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessed via a browser using HTTPS, MFA optional for admin access.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: The Imprivata OneSign® ProveID Web API is an application programming interface used by software vendors to integrate their products with Imprivata OneSign ProveID strong authentication.; ; The API Access option from the gear icon of the Imprivata Admin Console includes a ProveID - API Access section that allows enabling functionality on a global and per-product basis.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: UI customisations are available and managed through the administer console, only admins have permissions to customise endpoint UI features.

Scaling

• Independence of resources: Two or more appliances are configured to create an Imprivata enterprise. Appliances in an enterprise replicate in real time to form an active cluster. An enterprise may be further subdivided into a collection of Imprivata sites, which allows for the optimization of traffic patterns between Imprivata-enabled workstations and appliances in large networks. If one appliance in an enterprise fails, the remaining appliances handle all user authentication requests. Users do not experience downtime if the enterprise maintains enough active appliances to handle authentication requests from all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Imprivata OneSign records all local and remote network authentication and application access events in a centralized database within a hardened virtual or physical appliance. The Imprivata Appliance provides out-of-the-box reports that give administrators full visibility into system and application access and enables rapid response to audit inquiries that would otherwise require IT professionals to perform manual, time-consuming examinations of multiple system or application logs.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Imprivata

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Buyers hosts appliance so is responsible for appropriate protection of data to local standards.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customer owned and managed solution
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: LDAP connector to import AD detail

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Access to the appliance is restricted to HTTPS (SSL) on port 443 for the Imprivata OneSign users and administrators, and HTTPS (SSL) on port 81 for managing the appliance device settings.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Configured and set up by buyer
• Approach to resilience: Two or more appliances are configured to create an Imprivata enterprise. Appliances in an enterprise replicate in real time to form an active cluster. An enterprise may be further subdivided into a collection of Imprivata sites, which allows for the optimization of traffic patterns between Imprivata-enabled workstations and appliances in large networks. If one appliance in an enterprise fails, the remaining appliances handle all user authentication requests. Users do not experience downtime if the enterprise maintains enough active appliances to handle authentication requests from all users.
• Outage reporting: Service operated locally by buyer. Admin console provides email alerts configurable by buyer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Defined by buyer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN Compliance and Security, Inc.
• ISO/IEC 27001 accreditation date: 11/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 14/10/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • DEA-EPCS 21 CFR part 1311
  • ISO/IEC 27701:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CyberEssentials Plus
• Information security policies and processes: NHS Data Security Protection Toolkit,; HIPAA,; NIST,; SOC 2 Type II,; CSA STAR Level

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As per buyer change management controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As per buyer policy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As per buyer policy
• Incident management type: Supplier-defined controls
• Incident management approach: As per buyer policy

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ As an organisation that works closely with the public sector.

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

  Tackling economic inequality

  Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * 47% of our staff joined us as junior.; * 17 of our team have joined us as apprentices or graduated from our in house technical academy; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and re-skill leavers from the Armed Forces. So far, 18 staff have joined us in this way;; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

  Equal opportunity

  Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

  Wellbeing

  Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work

Pricing

• Price: £136.25 to £450.00 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Non production environment for approx 50 users. ; Runs for up to 45 days ; Not included is Production environment

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.