ENTSERV UK LIMITED

DXC Technology - Dynatrace SaaS

Dynatrace is a software intelligence platform that provides end-to-end monitoring and observability for applications, infrastructure, and digital user experiences. It uses AI and automation to detect performance issues, analyse root causes, and optimise cloud-native and hybrid environments.

Features

• Infrastructure observability
• Application observability
• Digital experience monitoring
• AI observability
• Log analytics
• Application security
• Threat observability
• Software delivery
• Business observability

Benefits

• Contextually analyse data to understand connections and drive better answers.
• Predict, prevent, and assist with a unique combination of AIs.
• Automate discovery, analysis, and key business processes.
• Secure data with enterprise-grade privacy and compliance management.
• Easily break down silos between teams, tools, and data.
• Leverage/drive insights from data from any source at massive scale.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

307739995087304

Contact

Richard Eckersley
+447825113627
richard.eckersley2@dxc.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  • Development languages, environments and tools
  • Software construction components
  • Business rules management

  Modelling and architecture

  • Object Modelling Tools
  • Business Process Modelling Tools
  • Enterprise Architecture Tools
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
• Service constraints: For full functionality the Dynatrace One-Agent must be installed on end systems/servers. This is a secure and lightweight application specifically designed to not impact performance or services on the host system.
• System requirements: Dynatrace works on Windows, Linux, AIX, Solaris and many others.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are dependant on which service is contracted. We can have dedicated Managed Service team form an extension of the client's support and thus will align to client's SLA's. For Managed Services that work on requests only, one business day. Business working week 9am-5pm Monday-Friday. Other options available upon request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Dynatrace's Live Chat is an in-product, always on, instant access to Dynatrace product specialists. You will need to log into your Dynatrace account to access the Live Chat function.; DXC can also provide additional support capabilities that leverages servicenow.
• Web chat accessibility testing: With DXC support, we leverage servicenow as our support tool. servicenow assesses its Platform against the latest WCAG 2.2 standards. They are continuing to uphold WCAG 2.1 AA standards in our testing practices and Product Development Lifecycle (PDLC). This means they are rigorously evaluating and building accessible solutions that work better for everyone, including our users with different abilities.; Please refer to the following link relating to servicenow Accessibility standards adherence, https://www.servicenow.com/uk/accessibility-statement.html#:~:text=We%20are%20assessing%20our%20Platform,and%20Product%20Development%20Lifecycle%20(PDLC).
• Onsite support: Yes, at extra cost
• Support levels: Dynatrace Standard Support - Mon-Fri, 9am-5pm local time and requires an active maintenance or subscription contract.; ; Should additional support be required, DXC provides tailored levels of service depending upon the specific needs of the customer, and therefore costs depend upon the customer's specific needs. Please contact DXC to discuss specific requirements and costs.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: DXC are an authorised Dynatrace partner, certified to deliver the Vendor course material and also provide bespoke training services which ranges from onsite training to online training and can be delivered as a train the trainer session or an end user session. Where appropriate, documentation will be provided to support the training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Dynatrace provides an API that enables the end user to extract the performance metrics and specific data they require before ending the contract. Our post-sales team is able to advise and support the end user through the data extraction process.
• End-of-contract process: For SaaS customers if the Software license is terminated or expired, the rights and license granted to the customer, including the service, shall immediately terminate.; ; Please refer to clause 18.5 of our subscription agreement for further details: https://www.dynatrace.com/company/trust-center/customers/subscription-agreement/
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: DXC will provide onboarding and offboarding documentation to the client via an agreed format (e.g. PDF) and will share it with the client. ; ; Dynatrace University provides several learning opportunities for customers to develop the skills to monitor, manage, and analyze your environment with Dynatrace and thus support the solution onboarding,; https://university.dynatrace.com/learn

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in functionality between the Dynatrace Mobile and desktop Browser User Interfaces other than the User Interface is optimised for the device on which the User Interface is being accessed.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Dynatrace leverages a Web UI to access monitoring
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility conformance reports can be found here:; ; https://docs.dynatrace.com/docs/get-started/dynatrace-ui/accessibility
• API: Yes
• What users can and can't do using the API: API's are an important part of the of the Dynatrace solution.; The following URL provides everything you need to know about how you can set-up and make changes changes through the API's available in the Dynatrace ecosystem.; ; www.dynatrace.com/support/help/dynatrace-api/
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The customisation of the Dynatrace service is limited to the configuration of the User Interface such as Dashboard views and specific views of the enterprise cloud depending on the User's role. For example, developers, testers and operational people can customise their views based on the the information and data relevant to their role.; ; Additional customisation can also be used in extending the capabilities of Dynatrace through the Software Development Kit, or SDK, to enables users to monitor a technology for which their is currently no code module available.; ; A more detailed description can be found at www.dynatrace.com/support/help/extend-dynatrace/

Scaling

• Independence of resources: Artificial Intelligence is built into the heart of the solution and this AI has industry leading predictive capabilities that ensure our service auto-scales based on demand placed on the service.; ; In addition each customer has their own Dynatrace tenet that is independent of any others tenets supported by Dynatrace.

Analytics

• Service usage metrics: Yes
• Metrics types: Dynatrace delivers a rich set of services metrics that cover end user experience, infrastructure, applications and databases.; ; Please review the Full Service Description to better understand the full service metric capabilities of Dynatrace as well as the following URL, https://docs.dynatrace.com/docs/analyze-explore-automate/metrics
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Dynatrace

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Dynatrace encrypts data transparently using built-in AWS technologies (S3 and EBS encryption with AES-256, GCM encryption mode. For details, see this Whitepaper - AWS KMS Cryptographic Details.); ; Read more about data security controls in Dynatrace: https://docs.dynatrace.com/docs/shortlink/data-security-controls
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data export is delivered through APIs.; More detailed information is available at the following URL; www.dynatrace.com/support/help/dynatrace-api/
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Dynatrace SaaS SLA for Monthly Uptime Percentage is 99.5% for all customers. Customers who subscribe to Enterprise Success & Support have an enhanced SLA for Monthly Uptime Percentage of 99.95%.; ; Dynatrace will use commercially reasonable efforts to make the Dynatrace SaaS environment available in accordance with the Monthly Uptime Percentage defined in the link below. In the event Dynatrace does not meet the Service Commitment, you may be eligible to receive a Service Credit, to be applied as described here: https://www.dynatrace.com/company/trust-center/sla/saas/
• Approach to resilience: Dynatrace uses a clustered architecture. Each cluster uses multiple data centers (AWS availability zones, Azure availability zones, or Google Zones) for redundancy within the same geographical region and over-provisions required resources. If a server fails, another server in the same or a different data center can take over, while the fail-over process recreates the failed instance. Data is replicated to other data centers, too. The architecture even allows for the failure of an entire data center. Fail-over is handled automatically.; Health monitoring: Health of Dynatrace SaaS systems is constantly monitored with Dynatrace itself (self-monitoring). Fail-over is handled automatically. In case of a severe problem, a DevOps with 24/7 availability is notified.; In case an entire AWS region/Azure region/GCP zone or multiple clusters within a region go down, clusters can be restored from backups.
• Outage reporting: Dynatrace communicates outages by a combination of email alerts to the affected customers and posting the outage to the Dynatrace community where affected users can track the resolution of the issue (https://dynatrace.status.io/).; The information provided includes service impacted, site location, start and end times, current status, description of service outage and customer impact.; ; Once the problem has been resolved the Senior Director or Vice President responsible for the service issues a "reason for outage" report that is emailed to those customers affected by the outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Dynatrace SaaS enables authentication through the customer's identity provider (IdP) with SAML. How to set up SAML and how to manage authentication, users, and groups with SAML in Dynatrace SaaS is described here:; ; https://docs.dynatrace.com/docs/shortlink/manage-users-groups-with-saml; Dynatrace does not support MFA authentication out of the box. Such a requirement can be implemented using SAML, using the customer's own IDP.; SaaS: https://docs.dynatrace.com/docs/shortlink/manage-users-groups-with-saml
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Dynatrace Information Security Program is modeled and certified on the ISO 27001:2013 framework.; ; Dynatrace LLC has developed and published an Information Security Policy reflecting the organization’s business operations, including regulatory, statutory, and organizational requirements. Management supports the development and maintenance of the Information Security Policy. The Senior Vice President is defined as the owner of the Security Policy, and is responsible for the development, review, and evaluation of the Security Policy on an annual basis. The Security Policy is signed and approved by the Senior Vice-President and Vice-Presidents of Product Development.; The Security Policy goes through a formal and documented review, approval, and formal change process annually. After the review, the revision page is updated to reflect any updates or changes. The changes are then communicated to all employees through an email message and during Security Awareness training. Dynatrace LLC also updates the Security Policy as needed throughout the year. New employees must go through an onboarding program, which also includes the annual security awareness training.; ; DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Dynatrace has a documented change management process in place.; Every change is tracked in a ticket in the central ticketing system (Atlassian Jira).; Every change is monitored to measure its impact.; Dynatrace is SOC 2 Type II certified, which includes proof of a proper change control process. A copy of the report can be shared under NDA.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Critical bugs and security vulnerabilities are triaged by senior support engineers (if reported by a customer) and the effected senior software engineers, managed by the development management and the chief software architects. Once the root cause is identified, it gets fixed in the current developed release and back ported to all effected versions. Test and test plans are adopted to prevent a regression in future.; ; A detailed description of how Dynatrace does this is available on request.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Dynatrace utilises the Microsoft Sentinel SIEM tool for endpoint and corporate network security.; Security-relevant logs are aggregated and stored centrally using the Dynatrace Log Monitoring feature.; Suspicious login activities like a high number of failed logins are monitored utilising Dynatrace Self-Monitoring functionality and trigger automated alerts.; Production logs of level SEVERE and WARNING are monitored and reviewed daily. Jira tickets are created for every log event warranting further investigation.; Jira tickets are created and assigned immediately to engineers for further security investigations.; ; More information can be found on section 5.2 of the following document: https://blogs.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/uk-public-sector-assurance.pdf
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Dynatrace has an incident response process that can result in rapid containment and resolution of security incidents. The process includes a 24/7 rapid response team where our SaaS ACE team, CISO, and DevOps teams are engaged from the outset to rapidly assess the scope of the incident, contain the incident, mitigate the effects of the incident, and resolve the incident. The process includes customer communication throughout the process.; Security incidents need to be filed via a support ticket. Response times on the support ticket are dependent on the type of support a customer chooses: https://www.dynatrace.com/services-support/dynatrace-one/
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free Trials are offered for SaaS or on-premise deployments. Typical free trial period is 15 days but can be extended on request. Pre-Sales Technical resource are available - free of charge - throughout the trial period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Ltd.
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd.
• ISO 9001 accreditation date: Wednesday 11 June 2025
• What the ISO 9001 doesn’t cover: None. All services Entserv UK offers under G-Cloud 15 are in scope of our ISO 9001 certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C884eddb-e45b-47cf-a7cf-dc3da4af1435
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 Business Continuity Management System
  • ISO 27701 Privacy Information Management System

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.