Absoft Ltd

SAP Managed Service Support

Absoft is an end-to-end SAP consultancy with over 30 years experience of delivering SAP Managed Services Support . With a strong track record in helping public sector organisations, we improve efficiency and reduce costs by optimising and supporting their SAP systems.

Features

• SAP Cloud Migration
• Migration to Microsoft Azure
• Ongoing Support of SAP Azure environments
• Auto-monitoring
• Full SAP Managed Service
• End User Support And Strategic Advice in SAP and Azure
• Azure Environment Optimisation
• SAP Development
• SAP And Third Party Maintenance
• Making Tax Digital

Benefits

• Provides SAP and Azure expertise
• Specialist knowledge in SAP interfaces in cloud environments
• Reduces risks of migrations
• Ability to optimise cloud landscape
• Auto-monitoring of SAP and Azure environments
• End to End Process Monitoring
• System maintained and kept up to date
• Latest security releases
• Provision of strategic advice

£103.08 to £125.50 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@absoft.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

308617820320187

Contact

Eilidh Semple
01224 707088
info@absoft.co.uk

Planning

• Planning service: Yes
• How the planning service works: A cloud strategy is much more than a technical move. Finding what works for you and provides you economies of scale and a return on the investment of moving is an important factor. Absoft’s Cloud Readiness Assessment looks at your current SAP landscape and works with you to roadmap your future project.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • SAP
  • Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: As part of our SAP Managed Support Service, Absoft do deliver training to end users either to enhance knowledge of SAP as part of a specific requirement or as a result of new functionality that Absoft have delivered.; Typically training is provided remotely and cover small areas of functionality within SAP. Absoft are however experienced in the delivery of larger training sessions in the form of onsite workshops. In our experience this has normally been as a result of a significant implementation project of a new SAP module or for example the roll out of SAP Fiori Apps.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SAP
  • Microsoft Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Absoft’s cloud migration team will prepare the best migration method for your SAP system. Our end-to-end approach provides organisations with a secure, low risk and scalable path to the cloud.; ; At Absoft, we have many migrations projects under our belt, involving ECC, HANA and S/4HANA systems and we pride ourselves on our ability to manage, not just the technical aspects of your migrations to the cloud, but also the functional and crucial interfacing considerations of the process.; ; Our migrations are successful because we are one of the few partners who combine the technical know how of the initial virtual machine set up, as well as the SAP expertise to manage the full migration of your SAP systems and interfaces.; ; Additionally, Absoft's Advanced Specialisation within Azure is recognition of our abilities and range of migration scenarios and complexity.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our services hosted within the Azure cloud platform are highly resilient in the way that they are designed. In addition to this Absoft provide, intelligent automated monitoring as part of our SAP Managed Support Service. This monitoring ensures your landscape always performs optimally, is free from unplanned downtime and remains highly available for business demands. ; Through our service, Absoft our able to provide further detail to our clients and report on predictive future use and environment growth. ; Our SAP Managed Support Service is lead my our Service Delivery Manager and each client has a designated Account Manager.

Security testing

• Security services: Yes
• Security services type:
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide SAP hosting on Microsoft Azure. This can be supported through Absoft being the reseller of hosting and application or the support can also be provided if the hosting and application are purchased directly.

Service scope

• Service constraints: Hosting and SAP Applications will have user agreements that are required to be agreed by buyer and third software/platform.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLAs would be agreed with the business during sign up to meet the needs of the business. ; Calls are responded to inline with SLA agreements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Absoft can provide Full Managed Service across technical and functional requirements of SAP as well as providing sophisticated monitoring of Azure and SAP environments. Absoft's support model is designed around your business and is therefore flexible to the specific areas of support that each customer requires and priced accordingly. We will work with you as our client to ensure that the right level of support is made available including working alongside and augmenting existing internal support teams where required. SAP on Azure has the potential to completely transform your business. In order to fully realise that potential, it is essential that you work with a partner who has the level of expertise to guide and support your through your journey. At Absoft, we have an expert team available to support your journey. This will include all customers having a designated Service Delivery Manger and Account Manager focused on the performance of our support services, SLA compliance and monthly reviews.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 19/12/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 19/06/2020
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: This certification is in relation to the Microsoft Azure Cloud environment and hosting. This does not apply to Absoft's SAP user support or technical monitoring.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Absoft's offerings allow public sector organisations to create growth opportunities and entrepreneurship to support economic growth and business creation. By allowing public sector organisations to oversee financial budgets more clearly, it increases supply chain resilience and capability. It can help to support innovation and disruptive technologies.

Pricing

• Price: £103.08 to £125.50 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@absoft.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.