Computacenter (UK) Ltd

Computacenter - CrowdStrike Falcon Next Gen SIEM

CrowdStrike Falcon® Next-Gen SIEM revolutionizes threat detection, investigation and response by bringing together unmatched security depth and breadth in one unified platform to stop breaches.

Features

• Immediate time-to-value
• Simplified data onboarding
• High-fidelity detections
• Lightning-fast analysis
• AI-led investigations
• Coordinated response to eliminate threats anywhere in your environment
• AI Investigator

Benefits

• Swiftly analyse incidents using XDR AI Investigator
• Detect and respond faster with real-time alerts
• Superior outcomes, a fraction of the cost of legacy-SIEMs
• Unlock the power of your security ecosystem
• Instant, native visibility from a unified, lightweight agent for endpoints
• Leading AI-powered detections
• Fast resolution with fully integrated response
• Integration with the Falcon agent to drive any endpoint action

£93 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

308679766940747

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: N/a
• System requirements:
  • Endpoint Agent installed on each protected host (PC/Server/Mobile)
  • Port 443 non-SSL inspected communication to 2 Cloud FQDN addresses
  • Access to control console with Google Chrome Browser + 2FA
  • LMHosts, NFI, BFE, Power Services on Windows

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Each support issue is prioritized when a support ticket is opened via email, support portal or by phone for CrowdStrike Support's After-Hours and Emergency line for P1/P2 emergency issues. The TSE (Technical Support Engineer) will either work directly with you until the issue is resolved or escalate it to the related engineering team. CrowdStrike Standard support is 8 working hours SLA, Premium support is 4 working hours. P1 cases are 1 hour 24x7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: CrowdStrike offers various levels of support; from email communications, access to the support portal and standard troubleshooting or technical assistance; and a Technical Account Manager (TAM).
• Onsite support: Onsite support
• Support levels: Crowdstrike provides multiple levels of support, managed services (MDR), and professional services. Our support offerings include Standard, Express, Essential, and Elite Support. Please reference this link for a detailed comparison of each support offering: https://www.crowdstrike.com/resources/data-sheets/crowdstrike-falcon-support-offerings/; Standard Support is included with all Falcon Subscriptions at no charge. This is includes our support portal with knowledge base articles and 24/6/365 Priority One Phone Support Only.; Express Support is designed for customers with no more than 2500 endpoints. It includes 24/7/365 phone support & live chat, pooled technical account manager, case prioritization, quarterly health checks & reports, and an onboarding webinar. It is 12% of your total licence cost and does not exceed $10K annually.; Essential Support, which includes everything with Express Support plus a product specialist, 30 days of guided onboarding, proactive case management, and operational reviews. Essential support is 12% of your total license cost, with a minimum cost of $10k annually.; Elite Support is designed for our largest and most complex customers and includes a product & industry specialist assigned to your account. Elite support is 25% of your total license cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is available through the CrowdStrike University online training portal. There is robust product documentation as well as access to our support portal with a comprehensive knowledge base that includes best practices and recommendation videos. Advanced level training classes require two training credits and a valid annual access pass.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customer confidential data collected by Falcon is retained in active storage for up to 90 days, and is deleted based on a rolling retention schedule. Each customer chooses their own retention period within the 90 day window. Destruction of a Customer’s Confidential Information across all CrowdStrike systems occurs upon Customer’s written request, unless otherwise expressly agreed to between the Customer and CrowdStrike.
• End-of-contract process: Customer confidential data collected by Falcon is retained in active storage for up to 90 days, and is deleted based on a rolling retention schedule. Each customer chooses their own retention period within the 90 day window. Destruction of a Customer Confidential Information (CCI) across all CrowdStrike systems occurs upon customer’s written request, unless otherwise expressly agreed to between the customer and CrowdStrike.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Falcon for Mobile lets you see events from your environment’s mobile devices, including iOS and Android cell phones and tablets. On iOS devices, Falcon for Mobile has access to data that could indicate a device is compromised, such as jailbreaking. It also gathers basic activity, like copy/paste events. On Android devices, it shares basic statistics, including battery usage and copy/paste events. The baseline mobile data shared with Falcon doesn’t contain private or personal information, such as text messages, emails, or browsing history.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: N/a
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The extent to which an CrowdStrike product offering ("Offering") is, at the time of delivery, capable of providing comparable access to individuals with disabilities consistent with the applicable provisions of Section 508 of the Rehabilitation Act of 1973, in effect as of the date of this RFP response, is indicated by the comments and exceptions (if any) specified on the applicable Voluntary Product Accessibility Template (VPAT), provided that such Offering is used in accordance with the applicable documentation provided with the Offering and that any assistive technologies and any other products used with the Offering properly interoperate with such Offering. In the event that no VPAT is available for a particular Offering, the outcome may be that an Offering is still being evaluated for accessibility, may be scheduled to meet accessibility standards in a future release, or may not be scheduled to meet accessibility standards at all.
• API: Yes
• What users can and can't do using the API: CrowdStrike is an API-first company and Falcon Connect provides bi-directional APIs, resources and tools needed by customers and partners to develop, integrate and extend the use of the Falcon Platform itself, and to provide interoperability with other security platforms and tools. The CrowdStrike Orchestration and Automation initiative builds on CrowdStrike’s Elevate Partner Program for technology partners, making it easy for you to seamlessly integrate Orchestration Platforms like ServiceNow, Swimlane, Phantom, Demisto or use the APIs instead of the console. The CrowdStrike API is a set of REST-based API endpoints that allow you to perform actions programmatically instead of using Falcon console.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We have the largest cloud platform on the market that offers the largest consolidation of tools, agents, and dashboards into one unified single global solution; CrowdStrike offers multiple modules, all delivered through one agent, offering unique customization.

Scaling

• Independence of resources: CrowdStrike has a dedicated Customer Engagement Team made up of consultants ready to address customer satisfaction, provide support when demand increases and ensure high quality of services. We also conduct customer satisfaction surveys for all engagements and constantly monitor the feedback from our clients to ensure high customer satisfaction and improve the quality of our services.

Analytics

• Service usage metrics: Yes
• Metrics types: CrowdStrike has a variety of built-in dashboards in the console to provide detailed reporting/statistics/metrics, inc. sensor health, sensor statistics (online/platform/sensors), Detections by Scenario, Severity, Top 10 Hosts, Top 10 Users, Top 10 Files (malicious/suspicious) and a global map of all sensors.; ; A query based in Splunk format can also run on the Event Search page to query 400+ telemetry data including network connection information and OS information.; ; Usage dashboards deliver quick, focused access to the information you need for monitoring sensor usage across your environment which include on-demand usage for those workloads that are only had a short usage.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: CrowdStrike

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The raw data can be exported as well via Falcon Data Replicator to store the data on-premise as long as the customer needs it.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CrowdStrike's business continuity program is based on establishing and maintaining high availability and automated recovery for customer facing services. The program is managed by CrowdStrike's Business Resilience group and implemented in coordination with all major lines of business, with oversight from senior management.
• Approach to resilience: CrowdStrike application products and supporting infrastructure are maintained across multiple active and redundant data centers.
• Outage reporting: Tech Alerts are communicated to CrowdStrike's customers through the company's online support service. Customers can also sign up for email notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: CrowdStrike's corporate VPN enforces equipment identification and multi-factor authentication for granting access to the company's internal network. Access to restricted systems within the network requires additional privilges to be approved and assigned to an individual.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 11/08/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 19/10/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • For more information on the compliance frameworks and certifications
  • Supported by CrowdStrike, please visit:
  • https://www.crowdstrike.com/why-crowdstrike/crowdstrike-compliance-certification/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CrowdStrike has established formal policies and procedures to provide employees a common baseline for information security standards and guidance. The CrowdStrike Information Security and Privacy policy establishes guidelines for protecting the confidentiality, integrity, and availability of systems and data. For information regarding CrowdStrike's executive team, please visit:; https://www.crowdstrike.com/about-crowdstrike/executive-team/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: CrowdStrike's internal operations follow a documented change management procedure. Access control, infrastructure and application changes are documented and tracked through internal ticketing systems that capture review and authorization for the change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability remediation is a multi-stage process where findings from scans are assessed, triaged, and assigned for remediation through internal ticketing systems. Remediation timeframes are dependent on the severity of the issue.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Monitoring and alerting are configured by CrowdStrike Security teams to identify and notify operational and management personnel of incidents when early warning thresholds are crossed on key operational metrics.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: CrowdStrike has developed a formal incident response plan which is documented to provide a well-defined, organized approach for handling any potential threat to CrowdStrike systems and data.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040. ; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain. ; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided. ; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks. ; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people. ; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities. ; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort. ; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan. ; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term. ; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities. ; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community. ; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation. ; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year. ; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers. ; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided. ; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates. ; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need. ; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners. ; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £93 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Included in the Falcon Free-trial-installation of Falcon-Sensor, once installed there's no need to reinstall as long as your account is active. Once in you are able to view 3 test detections in order to see the full process of how Falcon protects you. Trials include Falcon-Prevent, Falcon-Intelligence, Falcon-Device-Control and Falcon-FW.
• Link to free trial: https://www.crowdstrike.com/products/trials/try-falcon-prevent/?ft-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.