DIGITAL MODUS SOFTWARE SOLUTIONS LTD

Supplier Relationship Management: Planning & Pipeline Management

Digital Modus Supplier Relationship Manager (SRM) provides a solution to capture and manage procurement demand with complete pipeline visibility before formal procurement begins. It supports business case approval, market analysis, resource forecasting and project approval workflow, ensuring compliance with procurement legislation and best practices. Integrations: All Major Financial Management Systems

Features

• Capture accurate, complete procurement requests with configurable forms
• Benchmark pricing & contract terms against market rates & peers
• Conduct market analysis using RFIs, supplier workshops, & engagement activities
• Discover & research potential suppliers using diversity & capability filters
• SRM offers risks & issues registers, mitigation & escalation plans
• Create strategic initiatives linking related activities & long-term goals
• Project approval workflows with built-in audit tracking
• Contract renewal alerts with automated notifications & retendering project creation
• Annual budget planning with resource forecasting & spend visibility
• Real-time dashboards & procurement analytics providing complete organisational visibility

Benefits

• GDS compliant systems support user-centred tendering & procurement processes
• Negotiate better value for money using benchmarking & market intelligence
• Reduce procurement risk by engaging suppliers early to refine requirements
• Find local suppliers, SMEs & VCSEs easily for diverse sourcing
• Identify & mitigate risks before they impact your procurement activities
• Align strategic initiatives with organisational goals & track progress visibility
• Focuses procurement teams on strategic sourcing by automating administrative tasks
• Never miss contract renewals with proactive automated alerts & planning
• Complete audit trails on approvals & decisions demonstrate compliance
• Access real-time pipeline dashboards & forecasting anywhere

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@digitalmodus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

308956155486549

Contact

G-Cloud Team
0800 088 6080
info@digitalmodus.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Core Salesforce platform
• Cloud deployment model: Hybrid cloud
• Service constraints: Salesforce products offer robust functionality with minimal constraints. However, buyers should be aware of scheduled maintenance windows and communicate in advance to minimise disruption. Additionally, while our support team is adept at addressing a wide array of issues, it's important to note that support may be limited to specific device configurations, ensuring optimal performance and compatibility.
• System requirements:
  • Any device with an internet connection and a browser
  • Supported by a range of internet browsers
  • Mobile phones using the Salesforce mobile app

User support

• Email or online ticketing support: Yes
• Support response times: Response & Resolution times are dependent on the severity of the issue. Standard response: Critical <1hrs, High <2hrs, Medium <4hrs, Low <8hrs. Standard resolution: Critical <8hrs, High <2 working days, Medium <4 working days, Low <6 working days. The actual response time will generally be much faster. The solution is built on Salesforce, which offers its own standard support. Basic support taps into the Salesforce user community with a 2-day response time, upgradable to 1 hour with a support plan upgrade.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Following on from your internal first-line support, Digital Modus works alongside you to ensure swift resolution of any issues. Tickets can be raised 24/7 against the support portal or support email. Response and Resolution are Monday through Friday, 9 am to 5 pm, excluding bank holidays. If extended support hours or 24x7 resolution are required, this can be optionally provided. Tickets are managed within our Support Portal on Salesforce, and a status dashboard is made available on the Portal to named Council users (for security purposes). We do not store any PCI or PII data apart from the originator’s name. On resolution, or for more information, an email is sent to the originator of the confirmation ticket.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Digital Modus tailors training content to your organisation's needs, ensuring it addresses unique challenges. Our curriculum covers technical aspects and industry best practices for service desk management, enhancing customer support, incident management, and service delivery optimisation. We offer flexible training delivery via virtual sessions to minimise disruptions. Our training types include end-user training focusing on product usage skills, training the trainer programs to create internal trainers, admin training covering system configuration, and citizen training for user-friendly system navigation. Training approaches include live Online Workshops with Q&A sessions, Bite-sized Pre-Recorded Videos for quick learning, and guidance through Salesforce Trailhead for basic administration, empowering your team to manage tasks confidently and pursue further certifications. Salesforce Trailhead offers interactive Learning Paths with modules and quizzes, ensuring effective skill development.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Google Docs
  • Word
  • PPT
• End-of-contract data extraction: There are several Export Services utilities, including weekly export, data loader, APIs, EAI tools, etc. Below, we describe the methods to export data from Salesforce: Direct Export: Data can be exported directly into CSV (comma-separated values) files or Excel files with a button click. This can be done from either a standard or custom list view or a report. This is the most common method utilised by end users. Excel Connector: Salesforce provides an Excel Connector for pushing and pulling data from Excel to Salesforce and vice versa. Salesforce API: Data can be exported to and from the system through the API at any time or via several built-in features. Salesforce Data Loader: Data Loader is a free client application for the bulk import or export of data. Use it to insert, update, delete or export Salesforce records. Partner Tools: Many pre-integrated partner tools, some of which you may already own, can be leveraged. Examples include Informatica, Pervasive, CastIron, Boomi, etc.
• End-of-contract process: For requests made within 30 days after the effective termination date or expiration of the Subscription Agreement, Salesforce will make your data available for export or download. Once the export has been completed, an email will be sent to you containing a link to download a .zip file containing multiple .csv (spreadsheets) files, each representing your Salesforce objects. Your data on disk is flagged within the database and set to inactive status, which can be referred to as a "soft delete." This data is no longer available or accessible to the application but is backed up in the full database backup process. The data remains in this state for 180 days; this is done if the customer decides to resume services or needs the data for a legal reason. At 180 days, the data is marked for deletion ("hard delete") and will be deleted after 30 more days. Once this "hard delete" is executed, the customer data is physically deleted and non-recoverable from the database. Following the purge, the data will remain on backup for 90 days before being overwritten and unrecoverable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is meant to run on both types of devices. As the screens may contain more information than can fit on one screen, it is recommended that the UX is designed for both types of devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Salesforce aims to ensure that individuals with disabilities can use their products following accessibility standards such as: WCAG (Web Content Accessibility Guidelines): Salesforce strives to adhere to the WCAG standards, particularly WCAG 2.2 AA, a widely recognised international standard for web accessibility.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: VPAT (Voluntary Product Accessibility Template): Salesforce provides VPATs for its products, which document how their products conform to various accessibility standards.
• API: Yes
• What users can and can't do using the API: Salesforce API offers extensive functionality for integrating and interacting with Salesforce data and processes, subject to platform constraints and user permissions. Users can perform various actions using the Salesforce API, including querying, updating, creating, and deleting records, managing metadata, executing workflows, and accessing analytics. However, API usage is limited by data access permissions, rate limits, and restrictions on certain operations, like bulk data manipulation. Additionally, some features may require specific API versions or additional permissions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: System administrators can leverage extensive customisation options within the system. This encompasses:; ; - Database schema extensions: Adding new fields to existing tables and creating entirely new tables if necessary.; - Screen layout adjustments: Supporting new fields or tables by modifying screen layouts, introducing new screens to the user interface (UI), and removing redundant elements.; - Data validation rules: Implementing rules to uphold data integrity and quality.; - Workflow automation: Incorporating pre- and post-commit logic workflow steps to trigger additional updates and actions in response to data changes.; - User management: Managing user permissions and roles.; - Document and email template modification: Modifying and extending all document and email templates to align with specific needs.; ; All modifications are facilitated through an intuitive UI, emphasising a ""clicks not code"" approach for seamless changes.; ; Moreover, users have the autonomy to personalise their system experience further. This includes:; ; - Customising their view: Re-ordering UI elements and setting defaults according to individual preferences.; - Report and dashboard creation: Allowing users to generate ad-hoc reports and dashboards unless restricted by system administrators.

Scaling

• Independence of resources: Salesforce is committed to providing excellent service reliability and offers a service level commitment of 99.7% general availability. It maintains a dedicated Trust Site where you can access real-time information about service uptime and performance: https://trust.salesforce.com/. Trust Site provides transparent and up-to-the-minute updates on the availability and reliability of Salesforce services. Their commitment to providing dependable services is reflected in their transparent reporting on this platform, ensuring confidence in its reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: Our solution on Salesforce provides a range of service metrics, encompassing both customer-facing and internal indicators. Customer satisfaction, response time, resolution time, first contact resolution rate, and agent efficiency are key metrics for assessing service effectiveness and customer experience. Additionally, internal metrics such as case backlog, agent utilisation, and knowledge base utilisation offer insights into operational efficiency and resource allocation. These metrics enable organisations to track performance holistically, identify areas for improvement, and optimise service delivery processes for enhanced customer satisfaction and operational excellence.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Encrypted
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The Salesforce Platform offers diverse import/export options for your data management: Salesforce Data Loader: Allows bulk import/export of data, supporting insertion, updating, deletion, and CSV file handling. Reports to Excel / CSV: Easily export selected report data to Excel or comma-delimited format. Salesforce API: Facilitates seamless data exchange with the system through APIs or built-in features. Dataloader.io: A MuleSoft-powered data loading service for robust data management. Partner Tools: Utilize pre-integrated partner tools for enhanced data handling and integration.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Standard HTTPS TLS/SSL encryption is used for data in transit protection.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Salesforce employs additional data protection measures beyond TLS (version 1.2 or above) for secure communication between buyer and supplier networks. These measures include encryption at rest and in transit, network firewalls, multi-factor authentication, role-based access controls, and regular security audits and monitoring. These layers of protection ensure comprehensive safeguarding of data throughout its lifecycle, maintaining confidentiality, integrity, and availability for both buyers and suppliers utilising the Salesforce platform.

Availability and resilience

• Guaranteed availability: Salesforce is committed to delivering high availability to ensure uninterrupted access for users. Availability is an impressive 99.7%, backed by stringent Service Level Agreements (SLAs). This means that our platform will be operational and accessible to users for at least 99.7% of the time within any contractual period. Furthermore, Salesforce takes proactive measures to minimise downtime and maximise system reliability. This includes employing redundant infrastructure, implementing automated failover mechanisms, and conducting regular performance optimisations and capacity planning exercises. By continuously monitoring systems and promptly addressing issues, Salesforce strives to uphold its commitment to delivering a highly available and reliable service.
• Approach to resilience: Our solution is built upon the Salesforce platform. Salesforce's approach to resilience encompasses various facets, including the design of its data centre infrastructure. Firstly, Salesforce's data centre infrastructure is architected with redundancy at its core. They employ geographically distributed data centers strategically located to mitigate the impact of regional disruptions such as natural disasters or network outages. This distributed architecture enhances fault tolerance and ensures continuous operation even if one data centre encounters issues. Moreover, Salesforce implements redundant systems and failover mechanisms within each data centre. Critical components like servers, networking equipment, and power supplies are duplicated to minimise single points of failure. Automated failover processes swiftly redirect traffic and workload to functioning components in the event of hardware failures or other incidents, thus maintaining uninterrupted service for users. Additionally, Salesforce conducts rigorous testing and simulations to validate its resilience measures regularly. These exercises enable Salesforce to identify vulnerabilities and fine-tune systems for optimal performance and reliability.
• Outage reporting: Salesforce maintains a robust outage reporting system to communicate any service disruptions promptly. Firstly, a public dashboard at https://trust.salesforce.com/ serves as a centralised hub for monitoring service status and reporting outages. This dashboard offers real-time visibility into the Salesforce platform's operational status, enabling users to stay informed about any ongoing incidents and track their resolution progress. Furthermore, Salesforce leverages email alerts to promptly notify affected users about any outages or service disruptions. These alerts contain detailed information about the outage's nature, impact, and estimated resolution timelines, empowering users to take appropriate actions and plan accordingly.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Salesforce supports SSO using OAuth, OpenID, Kerberos and SAML. Salesforce currently supports Okta, Duo, Azure AD and AWS SSO, although it could be integrated with any other Identity Provider compliant with SAML/OAuth2. In addition, when there is an authentication mechanism in place, Salesforce can delegate authentication to an external LDAP or Active Directory server, so there is no need to define users in the built-in user management system, and the LDAP/AD system would provide the role for the user, which would be used to constrain the user’s access to any database or view within the data Virtualisation server
• Access restrictions in management interfaces and support channels: Role-based security provides restrictions to services, data and features. Login and Access is controlled through SSO or MFA
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Salesforce supports SSO using OAuth, OpenID, Kerberos and SAML. Salesforce currently supports Okta, Duo, Azure AD and AWS SSO, although it could be integrated with any other Identity Provider compliant with SAML/OAuth2. In addition, when there is an authentication mechanism in place, Salesforce can delegate authentication to an external LDAP or Active Directory server, so there is no need to define users in the built-in user management system, and the LDAP/AD system would provide the role for the user, which would be used to constrain the user’s access to any database or view within the data Virtualisation server

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security framework encompasses robust policies and processes to safeguard data integrity and confidentiality. Reporting structure involves designated security officers overseeing compliance. Regular audits, employee training, and technology controls ensure policy adherence. Continuous monitoring and updates maintain effectiveness amidst evolving threats, fostering a secure environment.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Salesforce has formal processes for placing a system into production. This procedure includes a build checklist, server hardening checklist and pre-production testing. Baseline configurations for servers, network devices, and databases are consistent with industry-accepted CIS (Center for Internet Security) system hardening guidelines. Change control procedures are required by the company’s Change Management Policy and include steps for testing, review, authorization, communication, verification, and back-out procedures. All changes to the infrastructure components are tested in a dedicated environment using production class equipment before being deployed into production. Changes are reviewed and approved by Technical Operations management prior to deployment to production.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Digital Modus utilises industry-standard tools for automated reviews of our solution components. For non-critical patches, we offer swift deployment to customer environments upon availability and remedies for insecure environment configurations. Salesforce employs multiple tiers of vulnerability management, comprising directive, preventive, detective, and responsive controls. Critical infrastructure patches are prioritised for deployment during off-peak hours whenever feasible, ensuring seamless integration without downtime and minimal disruption to customers.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Salesforce Shield and Threat Detection team monitors the Salesforce services 24x7 for threats and unauthorized intrusions via the latest technology, industry analysis and tooling, and in collaboration with the Security Incident Response teams. Extensive logging and monitoring is conducted across all Salesforce Services and environments (at application, network and database layers). All suspicious activities are flagged and reported to Salesforce CSIRT for investigation, management, communication, and resolution of security events and incidents in line with the NIST Incident Response model.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Salesforce Shield and Threat Detection team monitors the Salesforce services 24x7 for threats and unauthorized intrusions via the latest technology, industry analysis and tooling, and in collaboration with the Security Incident Response teams. Extensive logging and monitoring is conducted across all Salesforce Services and environments (at application, network and database layers). All suspicious activities are flagged and reported to Salesforce CSIRT for investigation, management, communication, and resolution of security events and incidents in line with the NIST Incident Response model.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer free trials based on the specific needs of each customer. We will agree on a trial that lasts for a minimum of 1 week.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bc4cb798-06ba-4017-b03e-62fa2f71fc8f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D6b20f60-421f-4b3e-891d-fd9c2654e0b1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@digitalmodus.com. Tell them what format you need. It will help if you say what assistive technology you use.