VIATEL TECHNOLOGY UK LTD

Virtual Security Software Services

Virtual Security Software Services unify protection across hybrid, public, and private clouds using leading platforms from Palo Alto Networks, F5, Fortinet, and Check Point. These virtualised solutions provide consistent, advanced security and application services, delivering flexible, cloud‑ready protection that adapts to your infrastructure and operational demands.

Features

• DDOS Protection
• Next-Generation Threat Prevention
• Real-time Cloud Scrubbing
• Fully Managed
• Multiple Deployment Modes
• Web Application Firewalling
• Flexible Subscription
• Unified Management Console
• Zero Trust Micro-segmentation

Benefits

• Agility and Reduced Time-to-Value
• Operational Cost Efficiency (OPEX)
• Cloud Portability
• Multi-Terabit Capacity
• 24x7x365 Operations Centre Support
• Integration with on-premise DDOS Solutions
• Future-Proof Infrastructure

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

309449151441657

Contact

Gerard McCann
+447590689465
gerard.mccann@viatel.com

About the service

• Service categories:

  Systems Infrastructure Software

  Security

  • Cloud native application protection platform
  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access
  • Privilege

  Network security

  • Trusted network access and protection
  • Active application security

  Data security

  • Information protection
  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Generally virtual software is a platform rather than a specific add on, however it can replace multiple point products.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: Specific to vendor pre-requisites

User support

• Email or online ticketing support: Yes
• Support response times: Response times are in accordance with service levels agreed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are provided up to 24/7/365. Costs can be provided once scoping is provided. We can provide a technical account manager or cloud support engineers.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online training and user documentation is provided
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Not applicable
• End-of-contract process: At the end of the contract customers have the option to renew / extend for a minimum of 1 year. For customers that do no wish to renew the service will be terminated and handed over to the customer.; ; The service is a standard subscription service billed monthly in arrears. Costs include a fully managed service for an agreed amount of throughput.; ; Additional throughput, if needed, is not included in the cost
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Because handheld platforms are more compact, the mobile experience is optimised for user experience
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The management console is a web-based, centralised configuration/monitoring portal designed for an excellent user experience.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: N/A
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Once customer requirements are identified the service is highly customisable to address these needs.

Scaling

• Independence of resources: Virtual offerings are guaranteed by vendors and cloud tenancy is segregated.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: F5, Palo Alto, Checkpoint and Fortinet

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Configuration data can be archived in a compressed multi-file archive or single file format and downloaded. The API can also be used to export the config.
• Data export formats: Other
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Availability of the deployed service is the responsibility of the customer
• Approach to resilience: Resilience can be added request of the customer.
• Outage reporting: Outages are reported via email alerts to named (multiple) users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restriction is completed using tools.; ; It is also completed based on customer preference.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Viatel adheres to stringent information security policies and processes aligned with ISO 27001:2022 standards. 1. Information Security Management System (ISMS): Viatel’s ISMS provides a structured approach to managing sensitive company information. This includes policies for risk management, incident response, and access control. The ISMS is regularly reviewed and updated to align with ISO 27001:2022 requirements. 2. Risk Assessment and Mitigation: Regular risk assessments are conducted to identify and mitigate potential threats to information security. The company applies controls to minimize risks related to data breaches, unauthorized access, and cyber-attacks, ensuring all critical data is protected. 3. Access Control: Viatel enforces role-based access controls (RBAC) and multi-factor authentication (MFA) to ensure that only authorised personnel have access to sensitive data and systems. Strict user authentication and account management processes are followed to protect against unauthorised access. 4. Incident Response: Viatel has a comprehensive incident response plan in place to detect, respond to, and recover from security incidents. The plan includes clear procedures for identifying vulnerabilities, managing breaches, and communicating with stakeholders. 5. Continuous Monitoring and Audits: Continuous monitoring of systems and regular internal and external audits are conducted to ensure compliance with security policies and to identify areas for improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Viatel follows a structured configuration and change management process to ensure the integrity of its services. Service components are tracked throughout their lifecycle. Before implementing changes, security impact assessments are performed to evaluate potential risks and vulnerabilities. Changes are documented, reviewed, and approved by relevant stakeholders to minimise any adverse effects. Regular audits and automated monitoring ensure that configurations remain aligned with security standards, and any deviations are addressed promptly to maintain service integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Viatel, as a cyber security company, have a strict Vulnerability Management Process based on the following 6 point framework:; ; Continuous Vigilance with regular internal and external scanning and alerting.; Threat assessment and threat definition including business impact assessment.; Policy design and implementation.; Asset impact and inventory identification of hosts, applications and devices.; Ongoing threat intelligence from global, UK government and private feeds including our scanning tools.; Understanding and assessment of known vulnerabilities and remediation including patches immediately on NCSC guidance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Viatel use a number of tools for protective monitoring, primarily our own Security Information & Event Management Solution (SIEM) which is operating in the Viatel SOC. We have a detailed incident response process which operated 24 x 7, 365 days per year.; Viatel have a team of SOC analysts monitoring incidents and typically respond within 15 minutes
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The standard Viatel service and methodology to this process is detailed below.; - Prioritise, assign and resolve the incident.; - Own the resolution of the incident; - Ensure incident records are updated; - Ensure closure of incidents accurately and effectively.; - Ensure Route Cause Analysis (RCA) is completed for all High/P1 and Medium/P2s in accordance with service levels
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free or trial version or PoC can be requested from Viatel. More details can be provided upon request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12.5%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Amtivo
• ISO/IEC 27001 accreditation date: Wednesday 11 September 2013
• What the ISO/IEC 27001 doesn’t cover: Scope Statement; Viatel is a complete digital services provider with customers located in Ireland and internationally.; To ensure ISO/IEC27001 compliance, Viatel has established an Information Security Management System (ISMS) covering:; Delivery of services to customers at secure data centre facilities, provisioning and maintaining of data centre network, Colocation of Full Cabinets, Managed Services & Cloud Services; Physical and cloud-based IT Systes & Networks utilised for internal business operations and delivering services to customers; Business activity related to delivering Software Develipment Services to customers.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Kyte Global
• PCI DSS accreditation date: Monday 3 March 2025
• What the PCI DSS doesn’t cover: Scope is for Viatel Blanchardstown data centre for physical security (clauses 9 & 12 in the PCI standard).
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 83fce0e7-79db-4d46-8938-5ff749cb9a51
• Other security certifications: Yes
• Any other security certifications: Microsoft Security Accreditation

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Plans for positive actions with community groups.
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.