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FOXTROT TECHNOLOGIES LIMITED

Flexible Network Cloud Support

Our aim is simple - to support the infrastructure that keeps your projects running - simply and effectively.

In this service, we will support your private or public cloud Networks - backed by experts across a wide range of Cloud technologies.

Features

  • Support for most major network vendors, e.g. Cisco, Juniper, Fortinet
  • Firewall support and security hardening, including NGFW platforms
  • Routing & Switching support
  • Consumer-grade Cryptography support e.g. PKI-based IPSec VPNs
  • High-grade Cryptography support (i.e. Ectocryp, Catapan)
  • Load Balancer support, including Citrix Netscaler, F5 Big-IP, Cisco ACE
  • Support, analysis and remediation for one annual IT Health Check
  • AN technologies support including MPLS, VPLS, OSPF, BGP etc.
  • On-call level 3 engineering team
  • Cloud-Provided Networking Technologies e.g. AWS Security-Groups, NACLs, TGWs

Benefits

  • Reduce costs by leveraging our shared team of technical specialists
  • Reduce risks with our proactive, risk based, maintenance
  • Improve security posture
  • Lower migration costs, as we integrate with your existing processes
  • Your-system, your way

Pricing

£350 to £1,792 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender.team@foxtrot-technologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 0 9 5 7 2 3 3 7 2 9 7 8 9 7

Contact

FOXTROT TECHNOLOGIES LIMITED New Business Team
Telephone: 0330 223 5622
Email: tender.team@foxtrot-technologies.com

Planning

Planning service
Yes
How the planning service works
The Foxtrot Technologies architects have a high level of technical expertise in a wide range of Infrastructure and networking technologies. We can provide solution design and security architecture services to help you plan the network implementation in a public or private cloud.

Before service activation we will perform these activities as part of the onboarding and mobilisation process.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We can provide architecture and design services, build and implementation and technical consultancy for the setup or migration of network services into cloud. These can be through physical migration and/or extending your current network providing access to a private or public cloud of your choice.

This will be performed under a rate card.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Test and assurance is carried out during every step of our delivery and support process. We ensure that every project we deliver meets the Buyers requirements and is robust, reliable and performant.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We provide technical support services and on-call engineers for network support. Our managed network support service includes periodic patching, incident response and proactive maintenance for a fixed monthly fee.

Service scope

Service constraints
Support is primarily delivered remotely through our shared UK based team, however bespoke arrangements for on-site support can be made.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all emails within one working day. For higher priority incidents a phone number will be provided.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Standard support is provided remotely 9am - 5pm Monday to Friday, excluding national holidays. You will be provided a contact number that will put you through to our technical support team, who will be able to access and investigate Severity one and two incidents within an hour. You will have a consistent account manager for periodic reviews and escalation if required. Support outside these hours can be arranged on request.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

FoxTech are accredited by the Good Business Charter. In doing so we have demonstrated the development of good environmental and net zero practice as an organisation and by your employees, suppliers and customers, seeking to minimise your impact and commit to improve it.

Equal opportunity

FoxTech are accredited by the Good Business Charter. In doing so we have demonstrated robust measures are in place to encourage diversity at key stages of recruitment, selection and retention of employees. We have robust measures to prevent harassment or victimisation in the workplace and provide access to independent third-party support if necessary.

Wellbeing

FoxTech are accredited by the Good Business Charter. As part of this we have demonstrated that we have clear, fair and transparent policies that support and encourage employee well-being and ban unreasonable penalties for legitimate sickness.

Pricing

Price
£350 to £1,792 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tender.team@foxtrot-technologies.com. Tell them what format you need. It will help if you say what assistive technology you use.