Softcat Limited

SonicWall NSv SERIES VIRTUAL FIREWALL

The SonicWall NSv Series virtual firewall offers you all the security advantages of a physical firewall with the operational and economic benefits of virtualization, including system scalability and agility, speed of system provisioning, simple management.

Features

• Next-gen firewall

Benefits

• Virtual machine protection

£7,921.80 a unit

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

309792431523893

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements:
  • Support across private cloud
  • Public cloud (AWS, Azure) platforms

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SonicWall Manufacturer Support: Decades of expertise, delivered through multiple support options.; ; Premier Service; Dedicated service account management, pin-activated emergency phone support for critical issues, serviced by SonicWall-approved subject matter experts, monthly newsletter & reporting; Online Self-Service; Online collaboration forums, interactive knowledge base, technical documentation, how-to video libraries; Professional Services; Remote installation assistance. Project-based deployment & project management services; Health check services; Remote & onsite technical assistance; Standard Service; Break fix support for Q&A. Follow-the-sun support, globally serviced
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: SonicWall Manufacturer Support: Decades of expertise, delivered through multiple support options.; ; Premier Service; Dedicated service account management, pin-activated emergency phone support for critical issues, serviced by SonicWall-approved subject matter experts, monthly newsletter & reporting; Online Self-Service; Online collaboration forums, interactive knowledge base, technical documentation, how-to video libraries; Professional Services; Remote installation assistance. Project-based deployment & project management services; Health check services; Remote & onsite technical assistance; Standard Service; Break fix support for Q&A. Follow-the-sun support, globally serviced
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Partner Support and SonicWall online support. Knowledge base on Sonicwall.com is alos available along with technical documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Configuration can be exported. Virtual appliance can be wiped clean if desired.
• End-of-contract process: Security services and support functions cease to be updated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Full GUI & CLI are available for configuration and management purposes
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: There is a fully restful API available for the SonicWall NSv. It allows comands to be sent to configure the appliance (all web UI configuration is support in API). The API alos allows for information to be retrieved from the appliance - such as status of a policy, if a rule has been consumed, event details etc.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Specification of underpinning servers and model of NSv virtual machine will affect performance metrics versus user demand

Analytics

• Service usage metrics: Yes
• Metrics types: CPU Usage, Bandwidth usage, connection usage, Active Licensing, Used interface, Traffic distribution,Top Users, Observed Threats, Top Countries by sessoion, top applications by session, Top addresses by sessions, Top Users by sessions, Top Website Ratgings by sessions, Top Intrusions by sessions, Top Virus By Sessions, Top Spyware by sessions, Top Botnet by Botnet Block, Multi-core monitor, Appliactions,Active connection count, IPv4 Rate, ARP Rate, IPV6 Rate, UDP Rate, TCP Rate, ICMP Rate, IGMP Rate, Security Policy Monitor, NAT Policy Monitor, Route Policy Monitor, Decryption Policy Monitor, DoS Policy Monitor, User Monitor, Bandwidth Monitor, App Flow Report, App Flow Monitor, App Flow sessions

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SonicWall

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: NSv Stores only Syslog and Netflow/IPFix reporting data. This is protected inhereantly by the hardened Sonic OS platform.; ; Only the devices specified system administartors can log into the appliance in order to access the Syslog and Netflow/IPFIX data.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Configuration, Netflow/IPFIX and logs can be exported from the appliance.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: Other
• Other protection within supplier network: SonicWall Capture ATP with RTDMI (Real Time Deep Memory Inspection) allows for Zero day threat protetcion with block until verdict technology.

Availability and resilience

• Guaranteed availability: Impossible to guarantee due to the reliance of the underlying Platform/Server
• Approach to resilience: A High Availability configurationi is available.
• Outage reporting: Yes, If you are optionally using Network Security manager email alerting is provided if the Virtual appliance goes offline. Also your Platform of choice, such as Microsoft Azure, will offer alerting

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The management infercae can be restricted by only giving access to specified acccounts of your choosing. Further more access can be limited by public IP to your chosen address. For access to support channels this would be acheieved via mysonicwall.com. An account is needed in order to register the device. Mysonicwall.com requires a username and password as well as optional MFA.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Other
• Description of management access authentication: The Administrator would go to the web UI of the NSv Virtual appliance. Here they would input their username and password in order to gain access to the appliance. SonicWall NSv also can integrate with third party MFA solutions for an additional layer of authentication.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: N/A
• Information security policies and processes: N/A

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: N/A
• Vulnerability management type: Undisclosed
• Vulnerability management approach: N/A
• Protective monitoring type: Undisclosed
• Protective monitoring approach: N/A
• Incident management type: Undisclosed
• Incident management approach: N/A

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Please contact
• Covid-19 recovery:

  Covid-19 recovery

  Please contact
• Tackling economic inequality:

  Tackling economic inequality

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• Equal opportunity:

  Equal opportunity

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• Wellbeing:

  Wellbeing

  Please contact

Pricing

• Price: £7,921.80 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.