CINTRA CORPORATION UK LIMITED
CINTRA - ORACLE DATABASE CLOUD SERVICES @ OCI
Cintra provides end-to-end assessments, accelerated migrations, and 24x7 managed services for all Oracle database cloud services (Base Database Service, Exadata Database Service & Autonomomous Database). Manage Exadata Database Service costs with Cintra's AutoScale[IQ] automation. Migrate, optimize, and manage oracle database services on Oracle Cloud Infrastructure, on your terms.
Features
- Oracle Database Cloud Services Migration Assessment.
- Accelerated Oracle Database Cloud Service Migration (Base, Exadata, Autonomous).
- Oracle Exadata Database Service optimisation with AutoScale[IQ] automation.
- Oracle Database Cloud Services Managed Services.
- Best-Practice Database Cloud Services Architectures.
Benefits
- Complete migration business case in less than a month.
- Reference architectures for Oracle cloud database services (Base, Exadata,Autonomous).
- Accelerated Oracle database cloud services implementation and migration.
- High-availability, backup, and DR tuned for mission-critical workloads.
- Security controls aligned to OCI and Oracle best practices.
- Zero downtime migration planning.
- Predictable, fixed cosr delivery model.
- Managed services deliver a secure, resilient, continuosly optimised platform.
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
3 0 9 8 9 2 3 2 1 6 2 6 4 4 1
Contact
CINTRA CORPORATION UK LIMITED
Phil Loveland
Telephone: 0845 121 3242
Email: sales@cintra.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
Service scope
- Service constraints
- Support Services provided remotely.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Ticket responses times can be contract dependant and Cintra welcomes discussion to model service SLA to meet client requirements. Below is a typical standard support response time:
Level 1 - 30 mins
Level 2 - 1 hour
Level 3 - 4 business hours
Level 4 - 10 business hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support Levels are contract dependent, Cintra welcomes discussions to deliver a SLA model as required based upon specific contract deliverables.. Below is a model SLA showing Severity - Response Time - Resolution Time. Level 1 - Response 30 mins, Resolution 4 hours.....Level 2 - Response 1 hour, Resolution 10 business hours......Level 3 - Response 4 business hours, Resolution 24 business hours......Level 4 - Response 10 business hours, Response 40 business hours or as agreed SLA costs are bespoke and calculated based upon contract deliverables, not just the SLA alone. Cintra would provide a Service Delivery Manager, Technical Account Manager and Commercial Account Manager. All UK based on shore.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- ORACLE CLOUD INFRASTRUCTURE
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,080.00 | £600.00 |
| Senior data architect | £1,320.00 | |
| Chief data architect | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £880.00 | £600.00 |
| Senior enterprise architect | £1,080.00 | |
| Lead enterprise architect | £1,320.00 | |
| Principal enterprise architect | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior solution architect | £1,320.00 | |
| Lead solution architect | £1,600.00 | |
| Principal solution architect | £2,000.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £1,320.00 | |
| Senior IT service manager | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £1,320.00 | |
| Major incident manager | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £880.00 | £600.00 |
| Infrastructure engineer | £1,080.00 | |
| Senior infrastructure engineer | £1,320.00 | |
| Lead infrastructure engineer | £1,600.00 | |
| Principal infrastructure engineer | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £880.00 | £600.00 |
| Infrastructure operations engineer | £1,080.00 | |
| Senior infrastructure operations engineer | £1,320.00 | |
| Lead infrastructure operations engineer | £1,600.00 | |
| Principal infrastructure operations engineer | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem manager | £1,320.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk manager | £1,320.00 | |
| Head of service desk | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service transition manager | £1,320.00 | |
| Lead service transition manager | £1,600.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,320.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,600.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- IS Partners
- ISO/IEC 27001 accreditation date
- Thursday 18 December 2025
- What the ISO/IEC 27001 doesn’t cover
- Cintra's ISO 27001 certification covers the Information Security Management System (ISMS) supporting the delivery of our services included in our GCloud submission. This certification does not cover customer managed infrastructure or 3rd party services which are operated outside of Cintra's control.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 9860C5FE-215A-4710-A0BD-ADFB24DDA6FC
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- Yes
- Any other security certifications
-
- SOC1
- SOC2
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Introducing transparency to pay and reward processes
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@cintra.com.
Tell them what format you need. It will help if you say what assistive technology you use.