Caura Ltd

Caura Vehicle Management

Caura Vehicle Management is a suite of software applications for drivers and owners of vehicle fleets. Caura helps manage maintenance (MOT/Servicing/Repairs), Road Tax, vehicle insurance and daily driving charges. It also provides a platform for document management. It combines an application for vehicle drivers with a central Master Dashboard.

Features

• Innovative suite of applications to facilitate vehicle and fleet management
• Manages MOT/Servicing/Repairs, Road Tax, insurance, and driver documentation
• Booking and payment of MOT/servicing/repairs, payment Road Tax/parking/Tolls
• Combination of central Master Dashboard and mobile phone-based driver application
• Customer chooses which activities to centralise or allocate to drivers
• Can support any number of vehicles or fleets
• Suitable for fleets managed in-house or outsourced
• iOS and Android versions available
• On-boarding, training and aftercare available for Master Dashboard users
• Payment of parking, airport drop-off, and city charges/tolls nationwide

Benefits

• Significant cost savings in vehicle and fleet management
• Avoid non-compliance with motoring regulations
• Access to competitive insurance
• Get reminders and book local MOT/Servicing/Repairs easily
• Provides support to drivers and saves time
• GDPR compliant, reliable driver authentication, secure data transmission and storage
• Reliable medium for document management and maintaining audit trails
• Reduce expensive fines through ease of payments for drivers
• Cloud-based – customers pay according to usage of Driver App
• Provides effective financial/operational controls and peace of mind.

£10 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@caura.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

310008178396551

Contact

Sai Lakshmi
n/a
sai@caura.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Insurance underwriting is contingent on our partners willing to insure your vehicles.; ; MOT availability will be dependent on location, however there are only small gaps in geographic coverage (ultra-rural areas)
• System requirements:
  • IOS / Android mobile device and mobile connection
  • Desktop Browser (Mac or Windows) with internet connection
  • Latest software updates

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: In-app support during business hours. Usually respond within a few hours.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: - Screen reader support: the Messenger is accessible via screen readers; - Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad.; - Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast.
• Onsite support: Yes, at extra cost
• Support levels: Same as in-app support
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online training and documentation
• Service documentation: No
• End-of-contract data extraction: Users can contact support@caura.com in order to extract their data when their contract ends. Furthermore users can download their transaction histories directly from the dashboard or app.
• End-of-contract process: Evergreen contract however cancellation completed through in-app functionality.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Caura Driver App - iOS / Android; Caura Master Dashboard - browser-based
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: There are two mobile applications - one iOS and one Android - and one web application (accessible through any browser, mobile or desktop).
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Caura rebranded in Feb-22 and our brand designs were checked for top accessibility by the branding agency and all app designs were checked for accessibility ratings and met the highest rating (AAA)
• API: Yes
• What users can and can't do using the API: API access can be made available upon request. Users can set up the service by requesting this from the Caura team, who will assess each case on its merits. Users can make changes by requesting them at support@caura.com, or via their account manager. Each case of a change request will be decided upon its individual merits. Generally there is limited availability of changes through the API, since the API is made for accessing the core Caura services.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: As presented in service definition document

Scaling

• Independence of resources: "Elastic Application Load Balancing" automatically distributes incoming application traffic across multiple targets, such as AWS EC2 instances.

Analytics

• Service usage metrics: Yes
• Metrics types: This is available on Caura Master Dashboard. Additional service usage metrics can be requested by contacting support@caura.com.; ; This information includes vehicle-level information, transaction information (volume/value), service uptime, etc.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Multifactor authentication and access-restriction.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: This is available on Caura Master Dashboard. Additional data export can be requested by contacting support@caura.com. Transaction history export can be done from within the dashboard or app.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Email to support@caura.com

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime target however we are reliant on TPA API access. We would consider refund applications on a case-by-case basis.
• Approach to resilience: "Elastic Application Load Balancing" automatically distributes incoming application traffic across multiple targets, such as AWS EC2 instances.
• Outage reporting: In-app status page, and where relevant email/social media alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User-specific login, 2FA and minimum-strength passwords
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Payment partner accredited
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Not disclosed. Caura is registered with the ICO and complies with their requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Commercially confidential
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Commercially confidential
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Commercially confidential
• Incident management type: Supplier-defined controls
• Incident management approach: Commercially confidential

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • DVLA
  • DVSA
  • Local transport authorities

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  The landscape for managing vehicle administration is complex and fragmented, with the burden of compliance placed on drivers. Penalty fines are automated and expensive. The poorest citizens (who cannot afford newer/electric vehicles) and small businesses are the most affected by regulations and driving-related charges. ; ; Caura makes it easy to comply with regulation and avoid fines by centralising your vehicle reminders, administration, and payments.

Pricing

• Price: £10 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Users can download the free version of the mobile application on the Apple App Store (iOS) and the Google Play Store (Android). These are the consumer facing part of the product with more limited functionality.
• Link to free trial: Dl.caura.com/links/app

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@caura.com. Tell them what format you need. It will help if you say what assistive technology you use.