Synertec Ltd

Prism Purchase Ledger Automation

Automation of key purchase ledger processes to enable reduction in costs, decrease in errors and improvement in accuracy of purchase ledger document processing.

Features

• Automates the capture, storage, and upload of Invoice information
• Automatically monitors a mailbox to capture Purchase Ledger invoices
• Automatically extracts the data from Purchase Ledger invoices
• Validate invoice data accuracy
• Isolates incorrect documents for manual review in a client service
• Automatically matches invoices against PO/GRN from the ERP
• Provides data ready for automatic upload into ERP system
• Archives all invoices for easy retrieval from client service
• Provides standard and FOC custom reporting to meet requirements

Benefits

• Highly reliable, fully automated solution
• Frees up staff time for other work
• Improves accuracy by reducing human error
• Improves efficiency by eliminating manual tasks
• Ensures consistency of process for each supplier
• Extracts underlying PDF data, rather than using unreliable OCR extraction
• Cost savings with a low payback period
• No minimum volumes, enabling a scalable solution
• Supplier templates are added FOC daily, improving uptake
• Bespoke solution tailored to your specific needs

£0.03 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at corporate-support@synertec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

310043700052532

Contact

Corporate Support
01823 652360
corporate-support@synertec.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The software is distributed as a Windows installer package, but upon request, can be supplied as an App-V package. Installation requires a Windows environment, as Unix/Linux systems are not supported at this time. Prism can be deployed on both physical and virtual machines in cloud settings.; ; There are no restrictions regarding maintenance or downtime.
• System requirements:
  • Minimum CPU requirement: 2 cores, 2.4Ghz; recommended: 4 cores, 2.4Ghz
  • Minimum RAM requirement: 6GB; recommended: 8GB
  • Hard Disk Space: Minimum free space on C:\ of 50GB
  • Total Hard Disk Space: Minimum of 80GB; recommended: 320GB
  • Operating System: 2016, 2019, or 2022 Standard or Datacentre Edition
  • Microsoft Outlook 2016 or higher, or Synertec’s Email Delivery Solution
  • Internet/ HSCN bandwidth: Minimum of 5Mb/s for full Prism specification
  • No Prism license requirements; no user limits/ charges per seat/user
  • Operating System license is the responsibility of the customer
  • Hardware, OS updates, and anti-malware patches are customer's responsibility

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Synertec is committed to promptly acknowledging customer queries. Queries received during business hours (08:30-17:30, UK business days) are acknowledged and recorded the same day. Queries arriving after 17:30 on Fridays or during the weekend are logged the following Monday. ; ; To address queries or provide support, customers can directly contact multiple escalation points, including our Customer Services Team, Regional Customer Services Managers, Customer Services and Sales Support Manager, Sales Director, and Technical Operations Director, either by phone or email, ensuring comprehensive support coverage.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Synertec offers robust support through our Prism software, complemented by our dedicated Customer Services and Technical Services teams. Customers benefit from a designated office-based contact throughout their engagement. A Project Manager oversees the Prism software implementation, ensuring a seamless transition. Post-implementation, a Customer Account Executive takes over to provide continuous support.; ; Prism software, actively monitors various operational metrics, automatically logging and sending alerts for any detected anomalies 24/7. These alerts are addressed by our Technical Services team during regular business hours. ; ; Our support services are versatile, including options for telephone, email, video calls, and on-site assistance, covering a wide array of service requests and issues.; ; We also employ a custom-designed remote support tool, Snowdrop, which allows secure and efficient troubleshooting and maintenance directly on the Prism server. This tool is integral for monitoring support tickets and performing routine maintenance tasks, ensuring a proactive support approach.; ; Additionally, each client is partnered with a Business Development Manager who provides ongoing support, conducts monthly review meetings, and ensures compliance with tailored SLAs and KPIs. This manager is also available for on-site visits to address any concerns and enhance support.; ; This comprehensive support framework is included with our service at no additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our service includes a comprehensive onboarding process to ensure users can start using our platform effectively. As part of the initial implementation, we provide full training tailored to the specific needs, configuration, and reports of our users. This training can be conducted in as many sessions as required, all of which are provided free of charge. These sessions will be delivered remotely using Microsoft Teams meaning attendees can attend easily from multiple locations. In addition to live training sessions, we supply standard documentation that can be customised to meet the particular requirements of our users. This documentation includes project plans, user guides, system manuals, and FAQs, which are made available digitally to ensure easy access. For any future training needs or additional copies of the standard documentation, users can arrange these with their Customer Service Executive as needed. Our approach ensures that users have all the necessary resources and support to effectively utilise our service from the start.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If ceasing to use Prism, the customer may opt to have all historic documents converted to PDF and document data exported in CSV, XML, HL7, TXT XLSX. Alternatively the customer may continue to access data via the Prism Client application but this will incur a support charge in order to maintain access and troubleshoot any issues with accessing the data. Once use of Prism has ceased, the customer should delete the Prism Unit's data as per their own destruction standards.
• End-of-contract process: In the case of a new supplier, Synertec would work with the customer and new supplier to ensure there was no degradation in the quality of service or in the processing of communications during the transition period, with a view to making this a straightforward process for all parties. The nature of our business is such that customers can simply switch to sending their letters to a new supplier, so complex exit plans are not usually required. We would work with the customer to ensure that this work was completed within the specific timeframes and would be happy to implement an exit plan in consultation with the customer if required. This work would be carried out at no additional cost.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Prism Client is an application the enables users to access documents processed by Prism from their desktop. The application allows users to interact with their documents. The users can preview, approval, manually release, reprint, remove and query processed documents within the application. With a simple to use interface users with no prior experience can efficiently use the system. The access to the application can be controlled by administrators and individual privileges can be set for each user. Users access to Prism Client is connected to the individual’s Windows user account information.
• Accessibility standards: None or don’t know
• Description of accessibility: Synertec's Prism Client Software comes with an installation manual, user guide, and training on how to use the program, ensuring that users can effectively navigate and utilise the service. It is designed to run in various application streaming or virtualised environments, including APP-V, Citrix, and Terminal Services, and supports all Operating Systems currently supported by Microsoft. The software can be installed on user Desktops and Laptops for ease of use and access.
• Accessibility testing: Synertec's software does not require direct interaction by users apart from Prism Client which allows users to view documents that have been processed. The Prism Client interface has not been tested with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: Synertec's Purchase Ledger Automation (PLA) solution is highly customisable to fit unique client needs. ; ; This includes, customisable field matching of GRN output to received purchase ledger documents. Writing of bespoke extraction templates for each customer supplier.; The creation of bespoke validation for the processing of purchase ledger documents. This also includes a customisable structure of 'action cells' that allow users to interact with documents that have not met the bespoke validation criteria. Additionally, Synertec will create bespoke PLA output, with a bespoke XML structure to match the requirements of the customer.

Scaling

• Independence of resources: Synertec provide customers with recommended server specifications to ensure an ideal setup capable of managing user demands efficiently. We conduct regular reviews of server performance, including automated monitoring of disk space. Additionally, during implementation we verify that customer servers possess adequate disk space to accommodate increased document volumes. Our Prism applications are multi-threaded, allowing them to process thousands of documents concurrently from various users and departments. Synertec's production facilities currently operate at less than 40% capacity, providing substantial room for handling increased printing volumes.

Analytics

• Service usage metrics: Yes
• Metrics types: Synertec provides a wide range of reports to allow customers to easily track their documents through the Prism applications. Synertec can provide a spectrum of reports covering when a document is received all the way through to the document being output at it’s intended destination. Alongside a plethora of standard reports, Synertec can work with its customers to generate automated bespoke reporting, This includes the ability to pull unique information from every document processed through Prism and display this information in an easy-to-use report.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported manually by users from the Prism Client application. The Prism software can also be configured to automatically produce data exports and reports on a set schedule containing key information about the documents processed.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Xlsx
  • HL7
  • XML
  • TXT
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Print files of many different formats
  • Generic Text (ASCII, Unicode and EBCDIC)
  • OKI Microline, Postscript, PCL3,4 and 5, PCLXL (PCL6)
  • Structured data files e.g. EDI, HTML, XML (including FHIR), HL7
  • Windows print files including Metadata
  • PDF including Metadata
  • Any flat file format e.g. CSV
  • Microsoft Word Document (.doc, .docx or WordML files)
  • Rich Text Files (.rtf)
  • Zipped versions (.zip or .rar)

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: Synertec employs several measures to protect data within its network. All data transfers are safeguarded by industry-recommended cryptographic controls, including AES-256-bit encryption for all data, which is only permanently decrypted at the point of use. For document uploads and patient portal interactions, sFTP and HTTPS connections are utilised, respectively, both protected by AES 256-bit encryption. The company's network security also includes the use of SSL VPNs with two-factor authentication for remote access. Furthermore, access to all company facilities are controlled using keycards ensuring only employees can access the building. Finally, bit-locking technology protects Synertec hard drives from unauthorised access.

Availability and resilience

• Guaranteed availability: Documents received at a Synertec Data Centre up to 17:00 would be expected to be printed, inserted and dispatched the same day and handed over to Royal Mail for delivery to the recipient. For First Class letters it is expected that the Royal Mail will deliver to the recipient on their next working day, and for Business Class on their 2nd working day. Where Synertec do not meet these dispatch times, documents can be uplifted to First Class postage free of charge, at Synertec's discretion.; ; Synertec will work with each customer to identify their SLA and KPI requirements, starting with our detailed pre-sales survey process. This survey process is carried out to ensure that our solution matches customer requirements and expectations. Bespoke requirements in addition to our standard structure can be considered and almost invariably can be provided without additional costs.; Each customer is allocated a Business Development Manager, to ensure that:; - Service quality is of a consistently high standard; - SLAs and KPIs are met; Regular review meetings are held with the customer’s representatives to discuss:; - Performance against SLAs and KPIs; - Any service issues including remedial actions; - Any areas of improvement /development of the service
• Approach to resilience: Synertec's service guarantees resilience through a multi-faceted approach. ; Architecturally, Prism applications are monitored by automated systems that restart applications in the event of failure, minimising downtime. Automated notifications alert support teams to correct failures, focusing on restoring operational capacity and recovering unprocessed data. Prism can be installed on two servers in a master/worker configuration, enhancing system resilience. Data processing is designed to be repeatable, with backups of data files made at each stage of the process, stored for a set period and integrated into existing backup routines. Synertec's digital solutions rely on cloud-based architecture for high availability, ensuring that services remain accessible. What's more, Synertec's hybrid mail production sites are spread over several locations, enabling document processing to be diverted to another site if necessary, guaranteeing continuous operation. Real-time data replication between the main office and a back-up site in Bristol supports the "Pay as You Mail" service and customer/technical support, maintaining continuity of service even in the event of a total loss of the main facility. This comprehensive approach to resilience encompasses architectural components, datacentre configuration and specific strategies for Prism's applications and digital solutions, ensuring operational continuity and preventing data loss.
• Outage reporting: Synertec's Prism software sends auto-logging support notifications in the event of an anomaly being detected, which includes application outages. These notifications are logged automatically 24 hours a day and are actioned by our Customer and Technical Services departments during usual working hours.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Prism is accessed via the Prism Client application, a user interface for interacting with, querying, and managing documents. Access is exclusive to pre-approved users, authenticated through their Windows login credentials. Within the application, administrators can further refine user permissions, limiting specific actions and document accessibility. Additionally, the ability to submit documents to Prism can be controlled by restricting access to designated shared locations within the customer network. This layered access control ensures that document interaction within Prism is secure and governed by organisational policies, providing a tailored and secure experience for each user.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 24/01/2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification encompasses our entire organisation, including all sites.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Approved for connection to the HSCN network

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Synertec's Information Security Management System (ISMS) Policy, provides a comprehensive set of information security policies and processes covering essential areas such as Acceptable use, Access Control, Clear Desk and Clear Screen, Information Classification and Handling, Information Security, Passwords, Patch Management, Remote Working and Third Party Supplier Assurance. ; Roles and Responsibilities are outlined in the ISMS with the IT and Development Director having ultimate accountability for the ISMS. Synertec’s IT Manager has overall responsibility for information security management within the business and our IT department plays a crucial role in security checks, including logging System Administrator activities, monitoring user network activity, and employing email monitoring tools. The Data Protection Officer is responsible for informing and monitoring GDPR compliance. Our Compliance and Commercial Support Team undertake internal audits and the Head of Compliance has a key role reviewing compliance with the ISMS.; Security measures are assessed through internal testing regimes, including backup verification tests and brute force attacks on user account passwords. We use Windows Server Update Services for patch management and deploy firewalls at network perimeters, with rules reviewed as part of our ISMS review process. Our ISMS policy is reviewed annually and may be reviewed at other times where relevant.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes are designed to ensure the integrity and security of our services throughout their lifecycle. Each component of our service is meticulously tracked from inception through deployment and beyond, using a centralised system that records all changes, versions, and updates. Before any change is implemented, it undergoes a rigorous assessment to evaluate potential security impacts. This includes a Privacy Impact Assessment (PIA) or Data Protection Impact Assessment (DPIA) for changes involving personal data. The process is overseen by our DPO or Head of Compliance, ensuring adherence to our strict security standards and guidelines.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct monthly internal vulnerability scans to identify security issues, which are automatically reported to our internal IT team. This process helps us assess potential threats effectively. For patch deployment, our operating systems receive automatic patches as they become available, and security devices are updated monthly. We also ensure that any downtime is organised to prevent disruption. Our approach to staying informed includes regular updates and patches for security devices and operating systems, and the automatic reporting of vulnerabilities identified during our scans.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring procedures proactively detect and address potential system breaches. We conduct regular vulnerability scans and penetration tests to identify weaknesses. If a potential breach is detected, our incident response protocol is immediately activated, involving our outsourced incident response service to isolate affected systems, halt further dissemination, and gather forensic evidence. We prioritise rapid response, with procedures ensuring swift action and communication to minimise impact. Post-incident, we review the event to learn and enhance our defences, maintaining vigilant, effective protection of our systems and data integrity.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management procedures are designed around industry best practices, featuring predefined processes and multiple reporting channels to ensure a robust response. The process begins with an initial triage to assess the severity and categorise the incident, followed by adherence to a predefined playbook for systematic incident response. Communication is maintained through various channels, ensuring all stakeholders are updated regularly. Post-incident analysis focuses on identifying the root cause, enhancing future preparedness. Detailed incident reports are generated to maintain transparency and accountability, documenting every action and decision throughout the incident management cycle.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Synertec is actively fighting climate change through a comprehensive approach that includes a commitment to achieving: ; - net zero Scope 1 and Scope 2 emissions by 2035 ; - net zero Scope 3 emissions by 2040. ; ; Synertec is ISO 14001 accredited and maintains an effective environmental management system. This system supports existing environmental goals and creates a framework for identifying, assessing, and acting on opportunities to further support the business, its employees, and its customers in their environmental objectives. ; ; Synertec’s actions include sourcing all paper and envelope products from ISO 14001 & FSC/PEFC accredited suppliers, recycling 100% of paper, cardboard, and recyclable plastic waste from production processes, disposing of electrical waste following WEEE regulations, installing LED lighting at all sites, and continuing to complete the installation of solar panels at all its sites. ; ; Synertec has a fully electric/hybrid company car fleet and offers an EV scheme to employees. The company supports digital strategies to reduce carbon emissions associated with traditional postal communications and ensures the right communication method is used for each situation to reduce duplicate communications and missed delivery mail, further reducing carbon emissions and wastage. ; ; Synertec’s detailed Carbon Reduction Plan, available on our website, outlines the roadmap to achieve over an 85% reduction in carbon emissions by 2027, significantly ahead of the government’s recommended timescales. This plan demonstrates Synertec’s commitment to creating a more sustainable working and living environment and involves customers, suppliers, and employees in the journey towards net zero.

  Covid-19 recovery

  Synertec's hybrid mail solution has played a significant role in contributing to the recovery of the UK from the Covid-19 pandemic. By sending over 60 million letters annually for more than 125 NHS Trusts with a same-day dispatch service, Synertec has ensured the continuity of critical communication between healthcare providers and patients. This includes the dispatch of on average 7,366,000 physical documents and 3,770,000 digital documents per month, leading to significant postal cost savings. Such measures have been crucial in maintaining effective communication for appointment reminders, health advisories, and immunisation campaigns, including for Flu and COVID-19, thereby supporting public health efforts during and post the pandemic. The ability to send data to Synertec up until 5pm for same-day dispatch has allowed for timely and efficient communication, which is essential for managing health crises and ensuring the safety and continuity of services.

  Tackling economic inequality

  Synertec has three production sites throughout England from which physical mail is distributed. These are Bristol, Warrington and Milton Keynes. The geographical dispersion of these sites has been carefully chosen with the depot closest to each customer being used for production and posting of hard copy documents. The effect of this is three-fold:; 1. It ensures we are employing and training staff from the region local to our customers,; 2. Our spend on supplies is within customers’ local region’s supply chain, and ; 3. It minimises the environmental impact by minimising the mileage of documents for delivery.; All employees receive at least the location appropriate Real Living Wage.; Out of the 276 suppliers that have been used since March 2023, 201 are estimated to be SMEs/VCSEs/MSMEs and we continue to ensure significant representation of such organisations on a continuing basis.; ; In addition Synertec supports a number of charities local to our four operational sites to ensure we are contributing to the wider local community. We are currently supporting a charity for the homeless, Home Start, an animal welfare trust and a hospice.; ; We have established rigorous policies and processes to help combat modern slavery and ensure all staff receive training on this topic. This helps staff to recognise the signs of modern slavery and know what action they should take. It also helps to minimise the presence of modern slavery in our supply chain.; ; We are currently implementing a volunteering system which supports employees to find and participate in local volunteering opportunities. The time spent volunteering will be paid back to the employee as time off work.

  Equal opportunity

  Synertec is fully committed to:; a) Providing equal opportunities to all employees throughout their employment, including in the recruitment, training and promotion of employees; and; ; b) Eliminating discrimination in the workplace whether on grounds of disability, gender, sexual orientation, marital or civil partnership status, race, colour, religion or belief, age, nationality, national or ethnic origin, gender reassignment, part-time status or fixed-term status.; All reasonable adjustments are made to ensure those with disabilities are treated fairly and have the same equal opportunity for employment, training and promotion within Synertec. ; We monitor the composition of our workforce, applicants for promotion, training and job applicants to ensure equal opportunity is being provided. and take action to address any inequality as per our Equal Opportunities Policy.; ; Our latest annual Gender Pay Gap report shows an insignificant pay gap within the organisation. This has resulted from the implementation and adherence to our formal pay structure as well as employment practices such as enhanced maternity pay, shared parental leave and adoption of flexible working patterns. ; ; Inclusivity is at the heart of Synertec's Prism solution, enabling compliance with the Accessible Information Standard by offering a range of customisation options . These ensure all individuals, regardless of disability, impairment, or sensory loss, can receive information in formats they can easily read and understand. ; Print documents formats include Braille, large font, ClearRead™, EasyRead™, and on non-reflective backgrounds like pale yellow paper. ; ClearRead is a Synertec format, created specifically to enhance clarity and comprehension which is particularly helpful for those with limited vision or dyslexia.; EasyRead™ is a Synertec defined format created specifically to enhance clarity and comprehension for those with learning or cognitive disabilities, incorporating imagery specifically designed to support the ‘group headings’ we create as part of the ClearRead™.

  Wellbeing

  Synertec recognises the importance of the wellbeing of our staff and those we work with. Our HR and Learning and Delivery Team have implemented a number of working initiatives which are positively enhancing the wellbeing of staff, such as:; ; • Flexible working. ; This can be flexibility of number and/or pattern of working hours as well as location of work. Many of our employees work a flexible pattern of work to optimise their work-life balance, as well as a large number of employees working in a hybrid manner where appropriate to their role. ; ; • Trained Mental Health First Aiders; There are a number of trained Mental Health First Aiders on each of our sites. The names of these individuals are communicated on posters throughout the working sites as well as the individuals being identified through wearing green lanyards. ; ; • Employee Assistance Programme; Providing employees with free 24/7 access to counselling and support services.; ; • Employee Benefits; Providing employees with a health cash plan which provides cashback on day-to-day health treatments, digital tools to help protect health and wellbeing, discounted gym membership, cycle to work scheme.; ; • Every employee is given an hour a week for activity related to wellbeing. ; The time is to be used by the individual in a way that best fits their individual needs to support their mental health. There are no restrictions on how an employee uses this time, and no requirement for them to justify or report on the activity. Some staff use this time to volunteer for charities. ; ; • We publish a quarterly Mental Health Bulletin which signposts national and local events and useful resources. It also provides wellbeing tips and an opportunity for staff to share their experiences to help combat the stigma around mental health.

Pricing

• Price: £0.03 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Installation, user set up, account set up, configuration for a limited number of document templates, testing, training materials and user guides.; ; Documents printed and/or mailed are to be charged.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at corporate-support@synertec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.