Exponential-e Ltd

Cloud Readiness Assessment

This service will assist with the analysis of existing systems, the application estate, and end user and application centric requirements to understand the current modes of operation. We will advise you how best to undertake public and private cloud adoption to meet your organisation's requirements, and prioritise against organisational needs.

Features

• Technical Workshop review
• Application assessment and dependency analysis
• Adoption Roadmap, migration and transformation planning
• Estimated running costs on public and private clouds
• Two tiers of readiness assessments available
• Hybrid Cloud and Digital Transformation Specialists
• Organisational and end user requirements analysis

Benefits

• Clear understanding of existing operating and application landscape
• Documented design considerations and potential constraints
• Estimated cost of deployment and ongoing charges
• Ability to make an informed decision about cloud adoption
• Understanding of transformation capabilities to leverage cloud native services
• DX Partnership with an established multi-cloud service provider

£753 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

310644517603452

Contact

Kay Sugg
02034358835
psbids@exponential-e.com

Planning

• Planning service: Yes
• How the planning service works: The Exponential-e CRA provides a consultancy service whereby we will analyse your existing systems and application estate, and determine the options available to each role for public and private cloud adoption. We offer two tiers of cloud readiness - a standard or bespoke assessment. The standard assessment reviews the customer inventory, initial considerations, and cloud adoption recommendations. The report for this is provided in a standard PDF format. The bespoke assessment is significantly more involved and is based upon a full business and technical analysis, looking at application group and dependency, compatibility and transformation and security frameworks. The output of this is a full customer owned document that will be provided in editable format.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training can be purchased as an optional extra service to support your organisation's transformation. This can be lightweight standard collateral through to full end user training and service adoption workshops. We will work with you to identify what level of training is required.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon AWS
  • Microsoft 365
  • Private Cloud - Hyper-V
  • Private Cloud - VMware
  • Citrix

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a highly experienced Professional Services division with many years of experience migrating customers to the cloud, providing transformation of legacy environments into AWS, Azure, Citrix, Microsoft 365, Private cloud/HCI, and many other services. We can therefore provide customers with a full transformation and migration options with end to end project management, on-going managed services of the cloud environment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Private Cloud
  • Hyper-V
  • VMware
  • Microsoft Azure
  • Amazon AWS
  • Microsoft 365
  • Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of a transformation project it is critical to be able to benchmark the value of new services as a measurable impact to the business. We will agree and capture measurable success criteria, such as performance metrics, against the existing environment and compare against quantifiable improvement post-transformation. For example, we will capture logon duration of users, and speed of application launch within a legacy virtual desktop solution and provide a comparitive snapshot thereafter.; ; We also operate a project management office to ensure the project deliverables are mapped to business outcomes with defined acceptance into service criteria and early life support to ensure handover is meets or exceeds customer expectations.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We maintain a UK based 24 x 7 x 365 Managed Services division that can support a multitude of public and private cloud hosting services. These include our own hosted services, but also existing customer services, or public cloud services such as AWS and Azure services as described in our Managed Service G-Cloud entry aligned to ITILv3 standards.

Service scope

• Service constraints: No immediate constraints. We maintain a list of public cloud skills that we can guide upon and welcome a discussion to determine how we can support you.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 Target Response Time - 30 mins; P2 Target Response Time - 30 mins; P3 Target Response Time - 1 hour; P4 Target Response Time - 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Business Hours (09.00-17.00), weekdays excluding Bank Holidays.; Extended Business Hours (08.00 - 18.00), weekdays excluding Bank Holidays.; 24 x 7 x 365, including Bank Holidays.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft CSP, AWS Advanced Solutions, VMware Service Provider, Dell Platinum

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/4/2024
• What the ISO/IEC 27001 doesn’t cover: Details available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 12/4/2024
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: Details available on request
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Self-Assessment
• PCI DSS accreditation date: 08/11/2023
• What the PCI DSS doesn’t cover: Details available on request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type 2 Report
  • BS 10012 Personal Information Management
  • HSCN Stage 3 Compliance
  • ISO 9001 - Quality Management
  • ISO 27017 - Private Cloud Security
  • ISO 20000-1 - Service Management
  • BS 10012 - Data Protection (GDPR)
  • ISO 22301 - Business Continuity
  • ISO 50001 - Energy Management
  • ISO 14001 - Environmental Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  MAC 4.1: Delivering environmental benefits Exponential-e is committed to continually improving environmental performance and monitoring environmental effects from our activities to identify potential areas for improvement. We are accredited and operate within internationally recognised management standards (9 ISO’s) of which two are focused on Environment Management (ISO 14001:2015) and Energy Efficiency (ISO 50001:2015). This standard specifies the requirements for establishing, implementing, maintaining and improving an energy management system with a systematic approach in achieving continual improvement of energy performance, including energy efficiency, energy security, energy use and consumption. Critical to our core operation is our national network infrastructure, and cloud infrastructure. Thanks to unique cooling technology, our Data Centres are the most environmentally efficient in the UK. They save customers on average around £1.1 million per megawatt and 6,000 tonnes of taxable carbon annually compared with an average Data Centre facility. Some of the practices deployed to achieve carbon footprint include: • All our Data Centres are ISO 14001 accredited with robust environmental management systems • Procuring consumed energy from sustainable energy sources wherever possible • Ensuring the use of hot/cold aisle cooling design in our Data Centres, which reduces energy consumption as the cooling is more efficient and helps our customers to reduce their carbon footprint • Using the latest virtualisation (VDC) technologies to ensure the most efficient utilisation of hardware resulting in the overall optimisation of our client’s infrastructure. Our VDC delivers dedicated processing instead of having multiple, underutilised physical servers, which helps minimise our environmental impact • The business considers the environmental impact of goods and services within procurement processes. Working with suppliers, contractors and indeed clients to lessen the environmental impact of their operations. • Homeworking practices have been developed to allow homeworking whilst preserving security of company data and access to IT systems.

  Covid-19 recovery

  MAC 1.5: Improvements to workplace conditions Exponential-e operates to ISO22301 – Business Continuity Management System (BCMS) standard. This means our critical business functions have existing and proven business continuity plans which are reviewed, exercised and/or tested regularly. In line with this standard, we have taken the following steps: • Implemented flexible working arrangements for any high-risk employees, or employees who are unable to travel due to other reasons relating to the coronavirus (Covid-19) • Conducted a full Business Impact Analysis (BIA), considering shift patterns, physical segregation and cover arrangements across all of our core 24*7 service operations to maintain the appropriate resource levels • Implemented ongoing monitoring of our workforce and skills capability to ensure all our personnel are multi-skilled and have monitoring in place to address any weakness or gaps • Completed capacity planning and forecasting of the current and future levels of resource utilisation, taking into consideration the enactment of multiple Business Continuity scenarios • Introduced enhanced presence of our on-site cleaning personnel throughout the day and evening to ensure the cleanliness of our facilities is maintained • Initiated a change freeze across our core platforms to allow our key resources to focus on service availability and reacting to changes our customers may require • Limited any non-essential travel to customer or vendor sites, making the best use of remote technology to ensure we maintain our quality of service and open engagement throughout this period of uncertainty. Exponential-e has since initiated remote working at a larger scale in a controlled manner. Our Head Office has implemented a Hybrid working model for all staff who are able to work remotely for two days a week and in the office for maximum of three days a week. This also reduces our carbon emissions through travelling and heating/lighting of office premises.

  Tackling economic inequality

  MAC 3.1: Diverse supply chain Exponential-e maintains a policy of working with diverse partners and SME organisations where there is a defined benefit to our customers, and where the limitations of the contract or security requirements are not at risk in any way, which must be our overriding consideration. We reach out to our wider supply chain partners should any subcontracting opportunities arise during the contract duration. If any strategic supplier fails to deliver and thus breaches the terms of their contract, we will invoke the use of alternative and pre-qualified suppliers. We plan for these contingencies and maintain a supply chain that does not rely on any single source of fulfilment. MAC 3.2: Supporting innovation & disruptive technologies We will hold regular engagements, in which we will review, present, and collaborate on new technology and commercial initiatives throughout the life of the contract, and (when applicable), driving equality throughout our supply chain. MAC 3.3: Scalable & future-proofed methods to modernise delivery/increase productivity We work with innovative and agile supplier organisations who bring innovative technology solutions to market, by providing a framework to enable the deployment of their services within our stable and risk-controlled corporate environment. MAC 3.5: Manage cyber security risks Exponential-e maintains Cyber Essentials Plus and ISO 27001 accreditations. Additionally, Exponential-e operates a 24 x 7 x 365 CSOC desk to alert for any cyber security issues and potential risks. Our CSOC is built using trusted Unified Security Management (USM) technology, which unlike other SIEM software, combines powerful SIEM and log management capabilities with other essential security tools such as asset discovery, vulnerability assessment, intrusion detection (NIDS and HIDS) to provide a centralised security monitoring of networks and endpoints, all through a single pane of glass.

  Equal opportunity

  MAC 5.1 Provision of inclusive working environment As a commitment to reducing the disability employment gap Exponential-e has adopted a hybrid working model that allows flexibility. Hybrid working, sometimes referred to as "blended working", is a form of flexible working that allows employees to split their time between attending the workplace and working remotely (typically from home). MAC 6.1: Tackling inequality in the contract workforce We are committed to equal pay for the contract workforce. To address our gender pay gap, we have a number of initiatives in place, to not only attract more female talent, but to encourage a more balanced, and rewarding workplace: • Working with educational institutions to help attract more women into STEM focused roles • The data shows that the disparity in the bonuses paid is due to the fact there a very few women in senior sales positions. We have a junior sales mentoring programme for both men and women, equally, to encourage progression into senior sales roles, especially for women • Training is available to cover areas like Equality & Diversity, Unconscious Bias • We have established a Women’s Working Group who will assist in supporting the attraction, retention and promotion of our female talent across the business • Flexible working arrangements for all staff to encourage work life balance. Placement Programme & Apprenticeships Every year Exponential-e offers placements and apprenticeships to students whose degrees would benefit from working in an operational technical environment. The students are paid, which allows them to practice the theory learnt in the classroom in a real world environment; while also supporting themselves financially. As part of our commitment to the Government’s Apprenticeships Levy Programme we actively work with registered apprenticeship companies to provide upskilling opportunities to employees across a range of subjects.

  Wellbeing

  MAC 7.1: Support health and wellbeing in the workforce All staff are eligible to join our Private Health scheme (on completion of probationary period) run by Vitality which actively encourages physical and mental wellbeing through a broad variety of programmes design to promote and incentivise wellbeing. Exponential-e has also implemented the six standards in the Mental Health at Work commitment and where possible follows the mental health enhanced standards in Thriving at Work, as follows: 1. Prioritise Health Wellbeing Through Systematic Programme of Activities Exponential-e partnered with Care first as an Employee Assistance Programme (EAP) to provide online and counselling services to all our employees. 2. Work Design & Culture Drives Mental Health Outcomes Exponential-e offers the following benefits package for all eligible employees - Life Assurance, Private Medical Scheme, Employee Assistance Programme, Ride to Work Scheme, Season Ticket Loan, Employee Referral Scheme and Purchase of Holiday Scheme. 3. Promote Open Culture Around Mental Health Exponential-e has seen a huge shift in attitudes to mental health and we promote and support employees to think and talk about their mental health which subsequently helps the organisation to thrive. 4. Increase Organisational Confidence & Capability Exponential-e recognises the importance of leadership and management development and provides programmes designed to upskill our managers and strengthen our leadership capabilities. 5. Provide Mental Health Tools & Support Exponential-e partners with Care first as an Employee Assistance Programme (EAP) to provide online and counselling services to all our employees, including a series of webinars including stress awareness, social anxiety, long Covid, how weather can affect mood and behaviour, financial wellbeing, and breaking bad habits. 6. Increase Transparency/Accountability Through Reporting Annual Employee Opinion Surveys are used to drive improvements. A monthly Employee Engagement Pulse Survey helps to keep our finger on the pulse of the organisation.

Pricing

• Price: £753 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.