mpro5

mpro5

mpro5 platform for digital workflow, automation, internet of things, analytics and real time compliance.

Features

• Mobile Workflow
• Workflow Automation
• Real-Time Analytics
• Real-Time Alerting by email, SMS, and push notifications
• Time & Attendance
• Asset Management
• National Standard of Cleaning Audits (50 Point Check)
• Statutory Compliance Performance
• Directorate Reporting
• Advisory Services & Support Included

Benefits

• Ensure statutory compliance by implementing workflows for your processes
• Increase efficiency by automating stages of your workflows
• Speed - First workflow ready in 30 days
• Agility - We adapt your system throughout for you
• Data Security - Secure and encrypted as standard
• Data Transparency - Integrate to your systems
• Directorate Reporting - Share data with your stakeholders

£1,995 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke.jeffrey@crimsontide.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

310797227874988

Contact

Luke Jeffrey
01892 542444
luke.jeffrey@crimsontide.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance windows are agreed with clients at times of least impact and outside of regular business hours.
• System requirements:
  • Current and previous version of web browser
  • Current and previous two versions of mobile operating system

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am - 5:30pm - 2hr response time; ; Extended support contracts are available on request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Our standard support level includes a Customer Account Manager and a Solutions Architect. We also include a Project Manager where appropriate for large-scale deployments.; ; Additional support is available for training etc as per our standard price list.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The mpro5 service includes a significant amount of technical advisory services that enable our team to document, communicate, and deliver the agreed success criteria. This normally includes but is not limited to, project kick-off calls, fortnightly project updates, and in-life ad-hoc advisory sessions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Mpro5 customers are given access to their data as per our Terms & Conditions at the end of their subscription, this is usually achieved as a single export
• End-of-contract process: Export of data to a standardised format is included as part of the contract. Exports of data to numerous and varied formats are available and priced as per the standard consultancy rate in the price list.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile service is primarily for users to complete the workflows and tasks assigned to them.; ; Web-based service is for central overview of tasks, reporting, analytics, and configuring the system itself.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: We provide both web & mobile interfaces.; ; Existing libraries adhere to WCAG 2.1 AA standards as a minimum.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: User authenticate using credentials to retrieve an access token.; This access token is used to provide access to the Rest JSON API over HTTPS.; The API supports CRUD operations over all main mpro5 functions.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Significant amounts of mpro5 can be customised based on user requirements, everything from terminology and language packs, to the contents of workflows, automation steps, and analytics dashboards.; ; Customisations normally occur by liaising with our configuration team who both advise and assist our users in gaining the desired business outcomes.

Scaling

• Independence of resources: Each customer exists in a separate instance of their cloud, meaning that customers are protected from bad actors at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly Active Users (MAU)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: In-life users can export data from the mpro5 web client if they have permission to do so into an Excel format.; ; Users may also leverage the mpro5 API to export data to a third party system as required.; ; At the end of a contract, as per our Terms & Conditions, a full export of mpro5 data is available on request.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • JSON
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99% Service Level Uptime and Connectivity; ; Standard Support Terms; 2h response time within 9:00am - 17:30pm exc. public holidays; ; Extended Support; 24x7x365 coverage and bespoke support packages are available on request
• Approach to resilience: Mpro5 is run on Microsoft Azure's PaaS offering.; https://www.microsoft.com/en-ww/trust-center/product-overview; ; More information is available on request.
• Outage reporting: Email notifications; Direct telephone calls for extended support customers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based authentication and authorisation is implemented throughout mpro5 and our support channels.; ; User accounts can be restricted based on functionality as well as logical data access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 29/01/2021
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 accredited incorporating secure development principles, external penetration testing, and leverage security controls via Microsoft Azure's PaaS offering to provide the mpro5 service.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Components of services are tracked using standard DevOps pipelines, secure source control, and JIRA change management and tracking.; ; Changes are documented, agreed, and implemented using the above controls.; ; Vulnerabilities are monitored proactively using Azure Security Center and Azure Threat Detection.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability assessment and patching for Azure PaaS is provided directly by Microsoft to industry standard established protocols.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified in real-time, patched automatically by Microsoft Azure where applicable, or notified by email in real-time to the support team where not so.; ; We respond within 2 hours to support requests.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes for Incidents, Change Requests, and Break/Fix Support all provided by our Support Team.; Users can report incidents via online portal, telephone, or email directly.; We provide full end to end tracing of all incidents including reports made available by the online portal and email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We actively engage in ESG initiatives alongside our customers, for example, removing paperwork or saving fuel by removing redundant travel

Pricing

• Price: £1,995 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial version is available to download from the app store.; This includes example workflows but does not support customisation.; Please contact us for specific workflow examples for your use cases.
• Link to free trial: Available from iOS App Store, Windows Store, and Google Play Stores by searching "mpro5"

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke.jeffrey@crimsontide.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.