Monitor IS

Software Solutions (Applications - Supply Chain Management)

We are technical specialists in Serverless Architectures and Low Code solutions. We provide a full range of cloud services relating to technologies from Microsoft, Oracle, Google, Amazon, SAS, Palantir, Others. Big or small, we can help with your project in whatever capacity you require.

Features

• Tailored Solutions
• Best practice
• Enterprise Architecture
• Agile Methodology and Scrum
• Microservices
• Microsoft, Oracle, other technologies
• Rapid Application Development
• Continuous Integration and Delivery (DevSecOps)
• Secure Services
• Full Software Development Lifecycle

Benefits

• Improved efficiencies
• Drive down costs
• Integrate multiple systems and data sets
• Increased productivity
• Customer and requirement-specific solutions
• Harness industry best practice
• Surface the value of your data

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mis-net.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

310967391429944

Contact

Andrew Tulley
01793 441414
info@mis-net.co.uk

About your service

• Service categories:

  Applications

  Supply chain management

  • Logistics and transportation management
  • Supply chain planning
  • Warehousing and inventory management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: We cater for customer and requirement-specific solutions.
• System requirements: Suitable access provided to customer-owned equipment and networks where necessary

User support

• Email or online ticketing support: Yes
• Support response times: At service initiation we will agree with you the best support plan that works for you.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Bronze, Silver, Gold and Custom Support Levels are available, charged at the most cost effective rate for the client and project specific requirement. Our Account Managers will work with you to understand the most suitable Support Level for your needs.; All support levels allow access to expertise from highly qualified and experienced support engineers ensuring the value you derive from the services provide remains as high as possible at all times.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A host of training options are available both on and off-site. Our Account Managers will work; with you to discover the best options for your organisation and your team.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Our Cloud Software Engineers will work with you to extract any data in a suitable format for your requirements.
• End-of-contract process: The full details of the in-scope services will be agreed at the beginning of the engagement. To fully support your changing requirements, the service is entirely flexible over time. Features or services which attract an additional cost will be clearly communicated by the Account Manager.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: A host of onboarding and offboarding options are available both on and off-site. Our Account Managers will work with you to discover the best options for your organisation and your team.; ; The full details of the in-scope services will be agreed at the beginning of the engagement. To fully support your changing requirements, the services is entirely flexible over time. Features or services which attract an additional cost will be clearly communicated by the Account Manager.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: We cater for customer and requirement-specific solutions. Our Account Managers will work with you to fully understand your requirements and ensure that the provided service is tailored to your needs.

Scaling

• Independence of resources: Detailed resource planning and management, along with a thorough understanding of customers' requirements coupled with frequent analyses of service performance allows us to ensure that no user's usage impacts another.

Analytics

• Service usage metrics: Yes
• Metrics types: At service inception, our Account Managers will work with you to fully understand any metrics you require throughout the course of the user of the service.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We'll work with you to ensure the most suitable controls for your requirements are put in place.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Our Expert Cloud Engineers will work with you to ensure data is exported in the most suitable format for your needs.
• Data export formats:
  • CSV
  • ODF
  • Other
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We will customise our service levels and SLAs to suit your specific requirements.
• Approach to resilience: Detail available on request.
• Outage reporting: We will work with you to implement an outage reporting mechanism that aligns with your requirement.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Formally audited security controls in line with ISO 27001
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We adhere to formal ISO-27001 standard which are formally certified by an external UKAS-accredited auditor
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have formal Configuration and Change Management processes. We are operate in line with the following ISO standard which are formally certified by an external auditor:; ; ISO 9001 Quality; ISO 27001 Information Security; ISO 14001 Environment; ISO 20000-1 Service Management
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have formal Vulnerability management processes. We are operate in line with the following ISO standard which are formally certified by an external auditor:; ; ISO 27001 Information Security; ISO 9001 Quality; ISO 14001 Environment; ISO 20000-1 Service Management
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We have formal processes and operate in line with the following ISO standard which are formally certified by an external auditor:; ; ISO 27001 Information Security; ISO 9001 Quality; ISO 14001 Environment; ISO 20000-1 Service Management
• Incident management type: Supplier-defined controls
• Incident management approach: We have formal processes and operate in line with the following ISO standard which are formally certified by an external auditor:; ; ISO 27001 Information Security; ISO 9001 Quality; ISO 14001 Environment; ISO 20000-1 Service Management
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 2 November 2020
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 2 November 2020
• What the ISO 9001 doesn’t cover: NA
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B2ee3f2f-5a17-40d4-b4f1-e7d59f8b8d2d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 451df752-2c1a-400c-a843-32325674fd22
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mis-net.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.