Influential Software

SAP Business Objects, Data Services and Data Integrator

SAP Business Objects software, maintenance and services

Features

• Agile data analytics
• Data visualisation
• Reporting
• Dashboards

Benefits

• Cost effective analytics and reporting
• Cloud or on-premise
• Reduced reporting costs
• Increased ease of use for business users

£642 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.richardson@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

310980783039275

Contact

Andy Richardson
02078621122‬
andy.richardson@influentialsoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Supports wide range of browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: There is an SLA which outlines response times depending on severity.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SLA is offered, covering 4 hour support response, Mon-Fri 08:00-18:00
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A wide range of online training is available. Additional on-site training can be provided if needed, and/or customer workshops. Additional support is available in the form of consultancy eg our Quick Start package
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Not applicable
• End-of-contract process: At the end of the contract, it is either extended or switched off, and there is no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile App for SAP Business Objects has less features than the desktop / enterprise version. For exact differences at any point in time, we would refer to the software supplier - SAP
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API offers programmatic access to a range of capabilities that are available in the platform.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Please refer to the latest information from the vendor

Analytics

• Service usage metrics: Yes
• Metrics types: There are number of metrics automatically calculated offering activity information.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Any format supported through the interfaces supplied with Business Objects

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Please refer to the latest information from the vendor
• Data protection within supplier network: Other
• Other protection within supplier network: Please refer to the latest information from the vendor

Availability and resilience

• Guaranteed availability: Please refer to the latest information from SAP
• Approach to resilience: Please refer to the latest information from SAP
• Outage reporting: Please refer to the latest information from SAP

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Via the user management console
• Access restrictions in management interfaces and support channels: Please refer to the latest information from SAP
• Access restriction testing frequency: Less than once a year
• Management access authentication: Other
• Description of management access authentication: Single Sign On

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Please refer to the latest information from SAP

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Please refer to the latest information from SAP
• Information security policies and processes: Please refer to the latest information from SAP

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Please refer to the latest information from SAP
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Please refer to the latest information from SAP
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Please refer to the latest information from SAP
• Incident management type: Undisclosed
• Incident management approach: Please refer to the latest information from SAP

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  By providing all of our software at the very lowest price to the public sector, we are ensuring that savings are available vs. list price that can be redistributed elsewhere into areas that help to tackle economic inequality

Pricing

• Price: £642 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.richardson@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.