Xledger UK

Xledger Cloud Support

Xledger provides comprehensive cloud support, including Migration Planning, Set-up and Migration (Implemenattion), Training, Hosting and Maintenance, Upgrades and on-going Supprt. With state of art security management, monitoring, backup, and disaster recovery, Xledger helps maximise the benefits of our cloud-based finance management software.

Features

• Cloud migration planning
• Set up and Migration
• Security Services
• Quality Assurance and Performance Testing
• Training
• Ongoing Support
• Hypercare
• Integrations support

Benefits

• Cost savings
• Scalability (designed for multi-entity organisations)
• Improved Performance
• Enhanced Security
• Compliance with regulations
• Automation (machine learning, workflows, OCR, task based)
• Insight (advanced reporting)
• UK (Bristol) based support provided by accountants

£85 to £190 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@xledger.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

311188494046023

Contact

Ovi Stici
01174573293
tenders@xledger.co.uk

Planning

• Planning service: Yes
• How the planning service works: The goal of the planning phase is to ensure a good establishment of the project with the client and Xledger and shall ensure the definition and ownership of all parties involved. This is a critical success factor for project implementation and is done through the project establishing plans that are reviewed and approved by the client.; In the analysis and design phase, assessment and analysis of existing systems and solutions of the customer’s existing solution, including analysis and mapping of e.g. accounting dimensions, authentication routines, workflows, integrations and data migration is undertaken. The analysis is carried out through a series of meetings in working groups that focus on various topics such as accounting, finance, billing, project, payroll, and technical integrations. The meetings will cover the necessary training in-system to inform design decisions required. ; A detailed specification for the delivery shall be prepared which shall include:; a) System Analysis to inform configuration requirements’; b) System Processes that will be configured as part of the implementation; c) Design and specification of interfaces and any technical architecture guidelines for the parts of the delivery to be developed and those parts of the delivery which the parties find necessary to specify.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Xledger cloud-based software

Training

• Training service provided: Yes
• How the training service works: During the implementation stage, Project Teams undergo training, with designated 'Super Users' within a company serving as primary support contacts with Xledger. ; ; The implementation team gains access to Xledger's E-Learning System, 'Equip,' for training, with users granted access from "Project Kick-Off" to "Project Close," and additional licenses available upon request. Equip offers training on core Xledger functionalities, complemented by consultancy focusing on these areas. All training utilises Xledger's standard environment and materials, fostering independence among the client's implementation team through a "train-the-trainer" approach. Representatives are expected to complete the training, with additional consultant time available for collaborative courses and bespoke training upon request for an extra fee.
• Training is tied to specific services: Yes
• Services the training service works with: Xledger Cloud-based Finance Management software

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: An implementation of Xledger includes deliveries in five areas:; ▪ Configuration; ▪ Data migration; ▪ Integrations; ▪ Training; ▪ Advisory Services; In addition, there may be a need for general consulting services that do not naturally fall within the scope of the project. This can be done, for example by process improvements and change management.; Configuration and setup are the core delivery of all Xledger implementations, and includes the establishment of system structure, setup and parameter setting. Configuration can be divided into five main areas:Xledger can assist with data migration to any required level. The level of involvement in data migration can vary according to the customer's needs.; To ensure the efficient optimum configuration, Xledger has developed its own tool that contains a number of questions and tasks related to configuration in the phases of Analysis, Design, Implementation and Test and Verification.; Where required Xledger will work with customers to understand the work and effort involved in any migration. This process starts with a Migration workshop to identify the requirements and allows Xledger to define the scope and necessary work.; We offer basic assistance and practical guidance for mapping and migrating data, from opening balances to full transaction history.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Migration from any system to Xledger Software

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance and performance testing are incorporated into the Xledger Implementation programme from the outset. This ensures that testing activities are systematically carried out throughout the implementation lifecycle.; ; Testing in Xledger follows a structured and process-oriented approach. This involves defining clear testing objectives, creating test plans, executing test cases, and analysing results systematically.; ; Xledger aims for comprehensive test coverage, encompassing various aspects such as functional testing, integration testing, regression testing, and performance testing. This ensures that all critical functionalities and components are thoroughly tested.; ; Performance testing in Xledger focuses on evaluating the system's responsiveness, scalability, and stability under different conditions. This includes testing the system's ability to handle varying user loads, process transactions efficiently, and maintain optimal performance levels.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • ISO27001
  • ISAE3402

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Xledger supports our Cloud-based Finance Management software through comprehensive technical assistance, security management, monitoring, and backup. We ensure software updates, provide user training, and optimise performance, prioritising reliability and security to maximise the benefits of our cloud-based solution for clients.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customers can login tickets at any time (24/7). The specific hours during which Customer is entitled to a Support response (“Support Hours”) are 09:00-17:00, based on Xledger’s Normal Business Hours, on a Business Day. ; ; Response times are tiered according to the urgency of the issue as follows:; ; - Operationally critical issues: 1 hour; - Time Critical issues: 2 hours; - Important issues: 4 hours; - Not Time Critical Issues: By the end of the next business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Xledger prioritises customer support, investing in a team of accountants to provide tailored assistance, reflected in a remarkable 99% customer retention rate. ; ; Support is seamlessly integrated into the monthly Software as a Service (SaaS) agreement fee, covering all aspects including hosting and upgrades. During onboarding and post go-live, Xledger offers 'Hypercare' support for the first two months, providing onsite or virtual assistance, dedicated support consultants, and ongoing monitoring. ; ; This service ensures users receive quick answers, refresher training, in-depth discussions, and tips for efficient practice. After Hypercare, ongoing support is provided through online help and the Xledger support team based in the UK, Bristol. Xledger's true-cloud product manages infrastructure, eliminating additional costs for maintenance and upgrades.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV GL - Business Assurance
• ISO/IEC 27001 accreditation date: 09/10/2020
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We're dedicated to sustainability, offering a product that streamlines financial management, reducing paper usage and promoting paperless workflows. Our cloud support minimises energy consumption and greenhouse gas emissions, aiding in a shift toward a greener future. In our offices, we prioritise eco-friendly practices, providing staff with reusable kits and using recycled materials for marketing. We recycle office equipment ethically, supporting charities and those in need. We promote environmentally friendly commuting, encouraging walking, cycling, and participating in our Bike2Work scheme. Twice a year, we dedicate workdays to local charity initiatives. Proudly, Xledger AS has attained Eco-Lighthouse Certification, a testament to our commitment to sustainability and social responsibility. This certification, recognised by the European Commission, aligns with the UN's sustainability goals, guiding our efforts to minimise our environmental impact and increase awareness among employees, suppliers, and partners. Our sustainability journey continues with local project groups and plans to certify additional locations, ensuring ongoing engagement and initiative in creating a greener, more sustainable future. To meet our governance goals, Xledger complies with the following: Compliance: Adhere to laws, regulations, and industry standards, ensuring compliance with financial reporting, data privacy, and environmental requirements. Ethical Behaviour: Promote transparency, honesty, and fairness in all business dealings with customers, suppliers, and stakeholders. Performance Disclosure: Regularly evaluate and disclose ESG (Environmental, Social, and Governance) performance, including publishing sustainability reports to demonstrate progress towards goals and commitment to responsible practices.

  Covid-19 recovery

  Xledger's response to the COVID-19 pandemic focused on supporting our customers, employees, and communities. Xledger's cloud-based solutions have enabled organisations to seamlessly transition to remote work, ensuring business continuity and supporting economic recovery by keeping operations running smoothly. During the economic downturn caused by the pandemic, Xledger's financial management tools have been crucial for organisations to monitor and manage their finances effectively, aiding in financial recovery and stability. Xledger provided enhanced customer support during the pandemic, offering extended hours and additional resources to help organisations navigate financial challenges and adapt to new ways of working. Xledger prioritised the health and well-being of its employees by implementing remote work policies, providing mental health resources, and offering flexibility to balance work and personal responsibilities during these stressful times. We improved workplace conditions that supported the COVID-19 recovery effort including effective social distancing. Despite the challenges posed by COVID-19, Xledger has continued to innovate and develop new features and solutions to meet the evolving needs of its customers and support their recovery efforts. By taking these actions, Xledger has demonstrated its commitment to supporting COVID-19 recovery efforts and helping organisations navigate the challenges of the pandemic, ultimately contributing to economic recovery and resilience.

  Tackling economic inequality

  Career development is a priority at Xledger, with personalised pathway plans for each department from Junior to Management roles. These plans outline growth opportunities and are collaboratively created to address training needs. We provide training and support to help organisations maximise our solutions' value. Employees can access tuition aid for professional development, including qualifications like AAT, ACCA, CIMA, Prince 2, and even MBA degrees. We're committed to our employees' growth and success, recognizing that supporting their training needs is crucial to our organizational success. In the community, Xledger plays an active role by sponsoring local sports teams like Ashton Gate Stadium’s South Stand, Bristol Bears Academy, Bristol Flyers basketball, and Bristol Bears Women’s rugby. We believe in sports' power to unite communities, transcending social boundaries and inequalities.

  Equal opportunity

  At Xledger, we prioritise equal opportunities for all employees, fostering an environment where everyone can thrive and progress. Our Equal Opportunities policy is shared with new hires on their first day and reiterated annually, covering all aspects of employment to prevent discrimination. We recognise and actively address disability discrimination, both direct and indirect, ensuring reasonable adjustments are made to support individuals with disabilities. Our accessible office space is regularly reviewed to prevent potential disadvantages for those with disabilities. Diversity and Inclusion training is conducted annually for our employees, promoting self-awareness and celebrating workplace diversity. We're committed to increasing female representation in technology. Our Core Hours and flexible working policies support parents, leading to 51% female representation in our workforce and 50% in senior leadership. This showcases our support for women's career growth at Xledger. Xledger supports in-work progression by offering training tailored to our contracts, helping employees develop relevant skills for higher-paid roles. We provide clear career pathways, mentorship, and regular performance reviews to guide advancement. Our commitment to diversity and inclusion ensures everyone, including those from minority or disadvantaged groups, has equal opportunities for career growth. Flexible working policies further support employees in balancing work and skill development, empowering them to move up within the company. By accommodating individual needs, we ensure fairness in career development and pay decisions. We believe in an inclusive culture that values diversity, welcoming people from all backgrounds.

  Wellbeing

  Our focus on social responsibility is rooted in our belief that creating a positive working environment is essential for the well-being of our employees and the success of our business. We support physical and mental wellbeing of our employees through a number of measures. Firstly, on site we have a gym and wellness room that we allow our employees to use both during and after work should they need some time to unwind. This room includes gym equipment, a TV and a LUMI light (known to help with Seasonal Affective Disorder), which helps to support the wellbeing of our employees. Secondly, we recognise the importance of mental well-being in the organisation and have dedicated Mental Health First Aiders who are available to discuss any concerns employees may be having, as well as helping employees to understand their triggers and identify ways of coping with these should they arise. We also utilise a private medical scheme, which all our employees regardless of position are added to. This scheme supports with physical well-being, with access to doctors 24 hours a day, dental treatment and opticians. The scheme also allows for discounts at selected gyms and health clubs to support our employees further with their physical health. This scheme also supports the mental well-being of our employees, by offering free counselling sessions and 24 hours access to a therapist and also financial advice should an employee need it. The well-being of our employees is at the heart of what we do at Xledger, we regularly ask questions and listen to feedback to understand our own areas of improvement to ensure the physical and mental well-being of our employees is understood.

Pricing

• Price: £85 to £190 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@xledger.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.