Sempre Analytics

Informatica Intelligent Data Management Cloud (IDMC)

Sempre Analytics are an Informatica Platinum Partner. The industry-leading Informatica platform enables data from any system to be centrally controlled with Data Cataloguing, Data Integration, Data Quality, Data Governance, API & App integration, and Master Data Management.

Features

• Semantic search with intelligent facets and smart filters
• Data lineage, attribute level transformation details, lineage from SQL code
• Automated data classification and data domain recognition, business glossary
• Data proliferation analysis and impact analysis
• Integrated, automated data quality, rule generation by natural language interpretation
• Database risk scoring by volume and sensitive data content type
• Standard and advanced testing bundle(s) available
• Non reversible Data Masking for databases with Persistent Data Masking
• Plug and play connectivity - over 200 applications, data types
• ETL/ELT for data workloads

Benefits

• Define and manage data governance policies
• Collaborative tool to save time and resources
• Embedded Artificial Intelligence provides scale and efficiency
• Comply with GDPR and other data-centric regulations
• Control cross-enterprise data access, detect sensitive data proliferation
• Power customer experience initiatives and rely on accurate analytics
• Overhaul business processes for efficiencies
• Protect data, Subject Access Rights and Consent Management
• Discover, classify, and understand personal and sensitive data
• Measure and communicate audit readiness

£26,550 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercials@sempreanalytics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

311210284554896

Contact

Commercials
020 3137 9944
commercials@sempreanalytics.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Each component within the Informatica suite of products can be used stand alone: Data Integration, Data Quality, Master Data Management, Data Masking, Data Governance, Data Catalog and Data Marketplace. These products integrate exceptionally well to form a single Data Management Platform.
• Cloud deployment model: Hybrid cloud
• Service constraints: A light weight application called a Secure Agent needs to be installed on a server (this could be on an on-premise server, or on an AWS or MS Azure server) in order to process the integration data.
• System requirements:
  • MS Windows or Linux operating systems
  • Microsoft SQL Server, Oracle Database or IBM DB2
  • Requirements are for modules hosted outside of Informatica cloud services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Sempre offers first line support at no additional cost, giving customers access to our support desk, which is contactable daily by email and telephone from 9:00am to 6:00pm, weekends and bank holidays excluded. A Managed Service is also available. SLAs are provided to customers based upon time taken for response and the severity of the request. Priority 1 tickets have a response objective of 2 hours during weekdays.; ; Informatica's Premium Success support program provides unlimited access to Informatica's support services, Global Customer Support, during business hours - Monday to Friday 09:00 to 17:30 (excluding public/bank holidays).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Informatica is committed to WCAG 2.0 guidelines.
• Web chat accessibility testing: None completed
• Onsite support: Yes, at extra cost
• Support levels: Customers can contact our support desk by email, telephone or via our call logging system. Support is available daily from 9:00am to 6:00pm, weekends and bank holidays excluded. Support is provided free to all customers who have a current software support agreement with us. On-site support is available on an adhoc basis and at additional rates. ; SLAs are provided to customers based upon time taken for response and the severity of the request. Priority 1 tickets have a response objective of 2 hours during weekdays. A Managed Service is also available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sempre Analytics provides a range of resources to help customers get started on Informatica. We can provide onsite and online training, as well as extensive documentation to facilitate user adoption. We have proven Informatica implementation approaches and services which you can find in our Cloud Support service listings.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All customer data can be exported from the environment at any stage, including when the contract ends.; All user data hosted by Informatica can be completely purged when the contract ends.
• End-of-contract process: There are multiple options to suit clients needs, including Auto-renew, auto termination and multi-year renewals. These are agreed in advance of the end of contract date. If the customer decides not to renew, their licenses on the organisation to access the service are removed and no users can access the application.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app is purely for monitoring the application, with the desktop application (the Secure Agent) being the mechanism by which the integration jobs are run.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Master Data Management (MDM) and Informatica Data Quality (IDQ) has a flexible user interface which allows for creating configurable user interface that could be associated with workflow tasks and user actions. In addition, it allows for dashboard creation that can be assigned to home pages based on user roles. It also has a flexible data model for attribute creation, rule engine to create and configure new rules as well as enterprise workflow engine to create and configure processes.; Browser-based clients leverage the accessibility features within the browser and within the users operating systems.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is available via a browser and as such leverages the accessibility features within the browser and within the users operating systems.
• Accessibility testing: None completed
• API: Yes
• What users can and can't do using the API: All integration mappings and services, as well as monitoring services are exposed over the ReST API. All users with access to the tool, will also have access to the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.; ; Services which provide virtualised operational environments to customers ensure that customers are segregated via security management processes/controls; ; Informatica continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. Informatica maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the Informatica capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: The Operational Insights service offers several dashboards and visualisations to quickly assess the status and usage of your running services and deployed assets and take appropriate corrective actions as necessary. For example, you can view analytics related to running and completed jobs, API calls, processes, connections, and licensing consumption.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Informatica

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Depending on which product out of the Informatica suite is in use, there are many ways to export and import data within Informatica.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
  • XLS
  • EDI
  • HL-7
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON
  • EDI
  • HL-7
  • XLS
  • ODBC/JDBC
  • DB2
  • Oracle
  • Document Stores (e.g. SharePoint, Google Docs)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Using redundant data transmission architecture provides protection against issues like network failure or congestion, sniffer attacks, unavailable apps, and DBMS issues. The Secure Agent can work with a security proxy or gateway set up by the customer. Informatica users can connect easily and safely to on premise or other cloud services with the assurance of safe data transmission.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Using redundant data transmission architecture provides protection against issues like network failure or congestion, sniffer attacks, unavailable apps, and DBMS issues. The Secure Agent can work with a security proxy or gateway set up by the customer. Informatica users can connect easily and safely to on premise or other cloud services with the assurance of safe data transmission.

Availability and resilience

• Guaranteed availability: The service has availability of 99% with down time being used for upgrades.
• Approach to resilience: Information available on request
• Outage reporting: Public dashboard via the trust site, as well as email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: All cloud data integration services depend on the Secure Agent to access client application, relational database, and file sources and targets The Secure Agent and integrates with Third-party authentication programs to define permissions and the external provider handles authentication.
• Access restrictions in management interfaces and support channels: Administrators using Informatica Cloud can employ a wide array of security technologies to maintain the integrity of the user identity and environment, such as the SAML identification provider, the entity identification, single sign-on and single logout service URLs, signing certificates, encryption certificates, and many more. Two-factor authentication also enables stringent security. Administrators can assign different roles to users to maintain the principle of least privilege; users are only granted access to the capabilities needed to perform their function
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Informatica aligns its ISMS to the ISO27001 standard, and controls defined in the ISO 27002 standard are included in Informatica’s associated policies and procedures. For select Cloud Services, Informatica annually receives third-party audits for compliance with AICPA SOC2 Type 2, SOC3, U.S. HIPAA, including as amended by the HITECH.
• Information security policies and processes: Informatica has implemented and maintained a catalog of ISO-aligned and management-approved Information Security policies that are internally published, distributed, and reviewed on an annual cadence (at a minimum) or as necessary to ensure adherence to applicable regulatory/contractual obligations observed by Informatica and/or industry best practices. All such policies are managed by the Global Security Office and are formally reviewed and approved by Senior Leadership. Informatica’s Security Governance Policy for example includes a definition of security as well as Management’s intent to support information security and is owned by Informatica’s VP/CISO. Every Information Security related policy Informatica implements is applicable to all personnel with access (or potential access) to Informatica connected information systems and physical locations including (but not limited to) employees, contractors, consultants, partners, and third-party suppliers. Changes, risks, or nonconformities to Informatica’s security policies are formally documented and reported to Senior Management - and corrective actions are implemented and tracked accordingly.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to Informatica services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.; ; All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.; ; Emergency changes follow Informatica incident response procedures. Exceptions to change management processes are documented and escalated to Informatica management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Informatica performs vulnerability scans on the host operating system, web applications, and databases in the ICS environment. Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. Informatica is responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection . Informatica works closely with our partners AWS and Azure to maintain the integrity of the ICS environment .
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Informatica deploys monitoring devices to collect information on unauthorised intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: Port scanning attacks, Usage (CPU, processes, disk utilisation, swap rates, software-error generated losses), Application metrics, Unauthorised connection attempts. Near real-time alerts flag potential compromise incidents, based on Informatica defined thresholds.; Informatica's Incident Response procedure stipulates that Informatica Global Customer Support (GCS) team will notify customer by email within the agreed upon SLA of any confirmed information security incident.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Informatica defines an Incident response plan to address any emergency incident, including any unplanned interruption or reduction in the quality of services rendered to customers. Incident Response procedures are used to drive the IR process, and those procedures include guidance for involving other internal participants when needed. In the event of a confirmed security incident, Informatica GCS (Global Customer Support) will notify customers within an agreed upon SLA timeframe.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sempre Analytics are a proud partner of Sustainably Run, whose agroforestry practices, resources and training benefit the environment, counterbalancing CO2, biodiversity, employment, and community in emerging nations. This partnership is supported every time a meeting is booked with a Sempre employee. ; Through this successful partnership, Sempre was awarded a National Gold Green Apple Environmental Award in 2021.; ; As an IT Software and Services provider, Informatica's climate-related focus is on the buildings they own and datacenters that they lease. They utilise a variety of state-of-the-art technologies to reduce their power consumption and to maintain efficient environmental controls in the buildings that they own, including motion-based sensors for LED lighting activation and programmable temperature controls. In December 2021, they installed 3M Prestige 70 window tint to reduce the solar heat load on the Redwood City HQ buildings, which reduces Infrared light by 97% and total solar energy absorption by 50%. They also replaced HVAC, boiler systems and server room fan controllers with more energy efficiency systems to further reduce energy consumption. Their Energy at Redwood City HQ buildings are using Peninsula Clean energy ECOPlus plan for energy. This energy is at least 50% renewable, and it is also 100% carbon-free. Most of their facilities around the world are leased, and when selecting office space, they focus on ensuring that a) facilities meet their operational needs, and b) that those suppliers effectively manage the impact on the environment as it related to energy use and waste disposal.

  Covid-19 recovery

  Informatica was able to pivot within days to facilitate work from home for all workers at the beginning of the pandemic in 2020. And from the beginning employee safety and wellness were the primary factors that drove our strategy; we have consistently erred on the side of caution. They created ”Living and Working Well” pages on their Intranet to provide a central location for all relevant information. They defined and communicated the “4 C’s” of working from home to ensure that the company continued to meet and, in some cases, exceed our goals for the year:; ; Communication: Ability to exchange information between customers, team(s), and stakeholders; ; Collaboration: Coordinate tasks to accomplish team goals; ; Culture: Sense of shared purpose, values, and expectations; ; Care: Taking proper care of your personal, social, and emotional needs

  Tackling economic inequality

  Through the Sustainably Run partnership, Sempre Analytics help provide the following to families in developing communities:; - sustainable sources of food through agroforestry plots; - agroforestry education for reliable and maximum crop yields and economic sustainability; - income and infrastructure through regular crop income as well as crop surplus.

  Equal opportunity

  Sempre Analytics is committed to encouraging equality and diversity with the make-up of our workforce always being monitored in areas such as age, gender, ethnic background and disability. In addition to this, we support our charity of choice: Over The Wall, through annual charity fundraising events. Over The Wall is a national children’s charity that provides transformative activity camps to empower children with serious health challenges by using Therapeutic Recreation.

  Wellbeing

  Sempre Analytics supports the wellbeing of families in developing communities through our partnership with Sustainably Run, and the wellbeing of children (and their parents/guardians) with health challenges through our charity of choice: Over The Wall. We have also incorporated wellbeing into our culture and strategy. Examples include:; - remote/home working; - flexible hours; - annual company trips ; - regular social events; - health insurance; - mental health first aiders and professional stress counselling.

Pricing

• Price: £26,550 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free 30-day trial to Informatica's cloud platform

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercials@sempreanalytics.com. Tell them what format you need. It will help if you say what assistive technology you use.