ALCIDION UK LIMITED

Better Meds Electronic Prescribing and Medicines Administration (ePMA)

Alcidion provides Better Meds ePMA as its medication management solution. It includes prescribing, reducing medication errors through closed-loop medication management with integrated clinical decision support. The solution provides comprehensive functionality and integrates with NHS systems whilst supporting complex clinical scenarios. The user interface ensures intuitive workflows and rapid adoption.

Features

• OpenEHR foundation deployed in context of EPR inheriting user management
• Prescribing Functionality: Electronic prescribing with dm+d integration and dose calculations
• Clinical Decision Support: Safety checks, formulary compliance, and antimicrobial stewardship
• Medicines Administration: Barcoding, real-time recording, and controlled drugs management
• Clinical Workflow Integration: Embedded in EPR with EPS discharge prescription
• Reporting and Analytics: Audit trails and medication safety performance dashboards
• Configuration and Extensibility: Configurable formularies and FHIR integration

Benefits

• Patient Safety and Quality: Reduces prescribing errors with automated checking
• Clinical Efficiency: Saves 840 pharmacist hours annually, eliminates transcription delays
• Governance and Compliance: Comprehensive audit trails supporting CQC compliance
• Digital Transformation and Interoperability
• Open standards enable integration
• Enables remote prescribing supporting virtual wards and rapid discharge

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uktenders@alcidion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

311394471901431

Contact

Darren Ransley
07826 321 223
uktenders@alcidion.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: The Better Meds ePMA solution is deployed in the context of a "host" solution inheriting both user and patient information that is then referenced in the medication management workflow. In the Alcidion offering, the host solution is Miya Precision. API based integration means information is shared throughout the workflow.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Planned maintenance by mutual agreement.
• System requirements:
  • Browser based ePMA that supports multiple browsers and mobile devices
  • Local backup desktop required

User support

• Email or online ticketing support: Yes
• Support response times: Alcidion provides customers a Support Service 24/7*365 days per year. Response times as below at all times.; ; Priority 1; Response time - 30 minutes; Target resolution time - 4 hours; Compliance Target >90%; ; Priority 2; Response time - 1 business hour; Target resolution time - 2 business days; Compliance Target >90%; ; Priority 3; Response time - 1.5 business days; Target resolution time - 5 business days; Compliance Target >85%; ; Priority 4; Response time - 3 business days; Target resolution time - 15 business days; Compliance Target >85%
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Alcidion provides customers a Support Service 24/7*365 days per year. The customer will have provision for 1st Line Support; these designated contacts will be granted access to our online helpdesk system to raise requests to the Support Service, provide updates as needed and monitor progress through to resolution. ; ; Our support system is an implementation of the highly rated Freshdesk system, user training will be provided to the customer. The system recognises severity levels, each with their associated SLA that “tickets” are monitored against. The priority of an issue is defined in the SLA. The Service Desk team are routinely available for Severity 1 issues 24/7 *365 days per year, and Monday-Friday (excluding public holidays) 9am-5:30 pm BST for Severity 2, 3 and 4 issues. For Severity 1 issues, the customer's designated contacts are advised to raise support requests through the toll-free telephone number as well as via the online helpdesk system. The portal provides a full history of a support ticket. Users can collaborate on the resolution of the issue at hand.; ; All customers will have access to an Account Manager and will have continuous support throughout the term of the contract. All cost information is provided during competition stage.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Alcidion adopts a structured three-phase training approach designed to ensure comprehensive user readiness across the organisation, delivered online with supporting documentation. The programme begins with project team training delivered at the project's outset, enabling core team members to gain familiarity with the implementation strategy, technical architecture, and solution capabilities. This foundational training provides hands-on experience with system functionality and configuration options, establishing the knowledge base required to support successful deployment.; ; The second phase focuses on developing superusers and trust trainers through a Train-the-Trainer methodology. Better recognises that early identification of advanced users is critical to success, as these individuals provide ongoing expertise and support to colleagues during implementation and beyond go-live. This approach ensures that training expertise is embedded within the trust, creating sustainable capability for long-term system adoption.; ; End-user training is delivered by the trust's own training team, supported by Better's comprehensive learning materials including e-learning modules, user guides, and quick reference documentation. Training is scheduled as close to go-live as practical, aligning with the phased rollout schedule to ensure staff readiness corresponds with their actual need to use the system. This timing minimises the requirement for retraining whilst maintaining user confidence and competence at the point of deployment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted via an ETTL process connected to the Better Operational Data Repository and Clinical Data Repository. All data is held in openEHR or FHIR formats.
• End-of-contract process: Standard documentation and extracts are provided in the price of the contract but any additional items or formats required by the customer is provided for a fee. Alcidion will provide a draft exit plan when required, which will include the below details:-; • List of handover documentation.; • Data extract details.; • Transition Out Checklist.; • Pro-forma Transition Out schedule.; • Roles and responsibilities for Transition Out process.; • Transition Out governance framework.; • Template of monthly SLA reporting.; • Alcidion Connect Customer User Guide.; • Customer Operations Support Guide, which includes the help desk and escalation procedure.; • Web certificates and their expiry dates.; ; The established Transition Out checklist will be used to determine that all activities associated with the Transition Out have been completed. It will provide the record of handover and acceptance.; ; The Customer Transition Project Manager will meet with the Transition Project Managers from each Contractor to ensure that all concerns and issues have been met and addressed appropriately. Once the Customer Transition Project Manager has formally accepted the Transition Out, the checklist and supporting documentation will be signed and accepted by the customer as per local approval procedures.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The browser based solution features responsive web design so will work on mobile devices. Screen size though should be considered.
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Integration Capabilities - Patient administration systems (PAS) - ADT messaging, demographic synchronisation - Electronic patient records - embedded UI or standalone with SSO - Pharmacy systems - prescription messaging, dispensing status updates - Laboratory systems - results for renal/hepatic dosing, therapeutic drug monitoring - Ward medication cabinets - dispensing triggers, stock management - Electronic Prescription Service - discharge prescriptions to community pharmacy - MESH (Message Exchange for Social Care and Health) - secure messaging - National systems - Personal Demographics Service, Spine, Summary Care Record.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There are a range of features available to configure the solution. Examples include definition of order sets to support local practice, confirmation of CDS warnings; etc.

Scaling

• Independence of resources: The platform delivers enterprise resilience through geographically distributed cloud infrastructure with automatic failover and redundant systems ensuring continuous availability. Real-time replication achieves recovery point objectives measured in minutes, protecting patient records whilst meeting NHS data protection requirements. The microservices architecture prevents cascade failures across integrated services including ePMA and EPS. Comprehensive disaster recovery protocols, regular failover testing, and 24/7 monitoring ensure proactive incident response. The platform maintains full compliance with NHS Digital's Technology Code of Practice and clinical safety standards DCB0129/0160, enabling trusts to sustain uninterrupted clinical operations and safeguard patient safety during adverse events.

Analytics

• Service usage metrics: Yes
• Metrics types: Agreed KPIs
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Better Meds ePMA solution as part of the Miya offering.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The Platform's foundation on openEHR international standards provides crucial advantages during data extraction. All clinical data is stored in openEHR archetypes, representing clinically meaningful structures rather than proprietary formats, whilst demographic and administrative data maintained in FHIR R4 format ensures compatibility with modern healthcare interoperability standards. ; ; This standardised representation means extracted data retains its semantic integrity and clinical context, eliminating information loss typically associated with vendor lock-in situations. Users can extract data via an ETL process using AQL models.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: OpenEHR
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: OpenEHR

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Alcidion's solutions are architected and designed to be highly available. Infrastructure is deployed on Alcidion Cloud backed by our industry partners within the UK datacentre. This enables the utilisation of different availability zones, any outage to an availability zone will not impact the system, and all components within the architecture are replicated across these availability zones to improve resiliency and availability of the entire system which allows the environment to be highly available and in most cases up to 99.95% uptime.; ; System availability is base don a range of factors that sit both within and outside the scope of capability for Alcidion to control. To this effect any downtime scenario would require analysis to determine source and this would impact on effective responsibility for such. There may also be periods of agreed downtime based on the needs of any contracted party which again are a consideration. To this effect any SLA's would need to be agreed at the specific contract level but would be heavily caveated to ensure equity.
• Approach to resilience: Resilience starts with prevention and a key part of Alcidion's service is monitoring of environments and hosted services identifying any risks and mitigate prior to problems occurring. Should a downtime event occur, a full Business Continuity and Disaster Recovery (BCDR) plan is enacted. It is anticipated that customers roll this into their overall BCDR planning to facilitate a robust series of protocols to manage and provide appropriate governance for any such situation. ; ; The BCDR plan includes: ; • BC readiness,.; • Communications.; • Governance. ; • Triggering BC. ; • BC recording. ; • Environment, systems and database recovery.; • Post-event data load. ; • Integration management.; • Controlled initiation of systems.; • Post-event review. ; ; The post-event review building into the future iterations of the overall BCDR plan is tested regularly providing internal learning ensuring a state of continually improving planning and process.; ; Different components of Alcidion's products provide different approaches to BCDR dependant on the clinical context of the component and the duration of any such downtime will impact on the optimal approach to management of data following initiation of systems. These decisions are made as part of the event management process to ensure the best solution is supported for any downtime event.
• Outage reporting: The platform leverages Kubernetes to perform health checks on the services ensuring they remain accessible and responsive. This includes leveraging Kubernetes autoscaling capabilities to manage the number of service instances running to ensure that requests continue to be processed in a timely manner. Example measurements used to monitor the platform include:; • CPU and Memory utilisation.; • Message Queue depth.; • Message processing time.; • Pod restarts.; • Service Replica Counts.; • Frontend (Browser & Mobile Application) connection counts.; ; In addition to the infrastructure level monitoring that provides detailed telemetry regarding system health, the solution is instrumented using OpenTelemetry (OTel) to provide insight to application performance and the user experience. ; ; Logging is used extensively to monitor health of the platform, and care is taken during development to ensure that no personal identifying information is included in log output. Logging provides visibility of real-time activity across both the platform and the front-ends, providing engineers with visibility of application behaviour.; ; Alerting rules are configured based on collected measurements and log output, these alerts will result in an incident being created and our on-call support team being notified for proactive management where human intervention is required including email alerts for any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Alcidion products contain RBAC controls, so only authenticated users will be able to access and use system management and configuration tools.; The Alcidion support portal also has access based controls, so only appropriate access is granted to users as part of the onboarding and support process.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Alcidion is committed to data standards and cyber security through the organisation with these being key components of all there policies and processes. Along with complying with NHS Digital’s Data Security and Protection toolkit, Alcidion are accredited to appropriate ISO standards including ISO 13485 and 27001. Alcidion requests all employees to complete a compliance check on an annual basis. This reminds all Alcidion employees of their obligations and commitments to Information Security and Data Protection. As part of this process, confirmation of review it is documented on the Alcidion register.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: A rigorous change management framework is used ensuring all platform modifications undergo comprehensive clinical safety assessment, technical validation, and controlled deployment aligned with NHS Digital standards and DCB0129/0160 requirements.; ; Every change follows documented control procedures with defined approval gates, categorised by clinical risk, security risk and impact. Multi-disciplinary review boards including clinical safety officers, technical architects, and operational representatives assess modifications for patient safety implications.; ; Complete version control and audit trails enable precise change tracking, rapid rollback capabilities, and full regulatory traceability. Comprehensive testing through development, staging, and pre-production environments validates changes before controlled release into live clinical services.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: A risk-based vulnerability management aligned with ISO 27001 standards is applied. Potential threats are assessed through regular risk evaluations using Oraoto tooling, Microsoft Defender for Cloud continuous monitoring, and external service providers managing vulnerabilities under agreed Service Level Agreements.; ; Critical security patches are typically deployed within 24hours, with standard patches applied within agreed maintenance windows to minimise disruption. Threat intelligence derives from Microsoft security advisories, National Cyber Security Centre alerts, and healthcare-specific threat feeds.; ; Azure environments benefit from Microsoft Defender protection across Virtual Machines and databases, whilst Network Security Groups with flow logs provide comprehensive traffic monitoring for incident investigation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Alcidion products have a number of proactive monitoring tools to identify any faults and compromises, these will alert appropriate support channels for action and as part of the incident management process these will responded to within the agreed Service Level agreements. Alcidion products have a number of proactive monitoring tools to identify any faults and compromises, these will alert appropriate support channels for action and as part of the incident management process these will responded to within the agreed Service Level agreements.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Alcidion has implemented an ITIL based incident management process for an implementation. This includes reviewing common incidents (escalating to problem management if they are recurring), investigation and resolution.; Any implementation will have access to the Alcidion support system portal for reporting incidents and reporting is available as part of this system.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 29 October 2025
• What the ISO/IEC 27001 doesn’t cover: Alcidion's ISO27001 certification is company wide, covering the design, development and implementation of healthcare clinical and operational software solutions, along with 24/7 post-deployment support for customers in the healthcare sector across the UK, Australia and New Zealand.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 54a7c10e-15e0-4959-828c-d3002f6c3d31
• Other security certifications: Yes
• Any other security certifications: Data Security and Protection Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uktenders@alcidion.com. Tell them what format you need. It will help if you say what assistive technology you use.