Netpremacy Limited

Google Workspace Archived User (AU) Licence - All Workspace SKUs

A Google Workspace AU Licence is used when a user leaves the business and you want to continue to retain or hold that user's data within Google Vault, a Workspace administrator should use Archived User (AU) to preserve the user’s data, the account has no other Workspace features. Reseller: Netpremacy

Features

• Retain data for employees who have left the company
• You can maintain users’ data more securely
• Preventing former employees from accessing Google Workspace services.
• Archive and Retention controls for Email, Chat and Documents
• Extended Audit reports to track user activity
• Resold by Netpremacy Google Workspace Premier Partner
• Google Currents data (posts, comments, and +1s) are retained
• Google Drive (DLP) continues to run on user's data
• Requires a relevant Archive User licence for each Workspace SKU

Benefits

• Upgrade or downgrade to unarchive former employees.
• The user’s data also stays in any previous data regions
• User cannot sign into their account on any device
• Doesn’t appear in the Global Address List
• A user’s archived status appears in user reports,
• Free's up more expensive Google Workspace licences for reallocation
• Records management via Google Vault
• Alternative without an Archived User (AU) license is suspended Workspace

£20.40 to £68.40 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

311529367829005

Contact

Andrew Eden
0113 366 2008
aeden@netpremacy.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: A modern web browser is required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Google will provide access to Google Help Center and phone support for customers on a 24 x 7 basis. Written P1 Priority support Requests are responded to with a target initial response time of one hour and are responded to 24 x 7. Written P2, P3, and P4 Priority support Requests submitted via Online Help Center or support portal are responded to with an initial target response time of 1 business day or less. All Priority support Requests received via phone will be responded to directly by Google Support Personnel as further stated at: https://support.google.com/a/table/3247295. Priorities are defined here: https://support.google.com/a/answer/1047213
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Google provides a single level of support for Google Workspace in line with other enterprise service providers, the terms of support can be found here: https://workspace.google.com/terms/tssg.html. Additional Netpremacy premium reseller support is available at additional cost and is listed separately under Cloud Support as an optional service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On boarding services are covered by the Netpremacy change management service packages which are covered under optional Cloud Support services listings. Netpremacy provides onsite training, online training and customers purchasing Google Workspace from Netpremacy gain access to our library of Change Management assets as part of their engagement with us.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Contextual training videos
  • Bespoke short training videos via the Netpremacy e:Learning Site
  • Google Docs
  • Various Netpremacy Change Management assets, e.g posters, etc.
• End-of-contract data extraction: If your organisation decides to leave Google Workspace, your users can take their Google Workspace data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
• End-of-contract process: Access to the Google Workspace instance will be terminated and data will be removed from all Google systems within 180 business days

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based access through a browser
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: This page lists resources to help you get started with Google Workspace using assistive technology. We've included information for diverse needs and interests, but many of the resources are primarily for blind or low-vision users. https://support.google.com/a/answer/1631886?hl=en
• API: Yes
• What users can and can't do using the API: The scope of capabilities exposed via API to Google Workspace users is very broad and encompasses most major use cases. Google Workspace APIs are grouped into ten main APIs and SDKs that can be found here: https://developers.google.com/google-apps/
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products.; With Apps Script, you can create Add-ons for Google Docs, Macros, menus, and custom functions as well as managing responses for Google Forms.

Scaling

• Independence of resources: Google Workspace is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact.

Analytics

• Service usage metrics: Yes
• Metrics types: The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrolment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their Google Workspace account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • DOCX
  • XLSX
  • PPTX
  • PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • DOCX
  • XLSX
  • PPTX
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at ; https://workspace.google.com/terms/sla.html
• Approach to resilience: All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google services.
• Outage reporting: Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the Google Workspace services on degradation or downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Depending on administrator preference, users can be signed in via a federated identity service, including AD or use Google Workspace as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Ernst & Young
• ISO/IEC 27001 accreditation date: 15/04/2015
• What the ISO/IEC 27001 doesn’t cover: Any service not listed on the ISO certificate is not covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 31/01/2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • Ferpa

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our customers and regulators expect independent verification of security, privacy and compliance controls. Google undergoes several independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centers, infrastructure and operations. ; ; Google Workspace and Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
• Incident management type: Supplier-defined controls
• Incident management approach: If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environment KPI:; We ensure each of our physical office locations has at least one “green ambassador” who is empowered within the business to educate, inform, define and shape our environmental policies for each of our physical locations to enable the business to achieve increased performance year on year; Some of the key ways we drive environmental sustainability within Netpremacy are:; We integrate environmental concerns into our decision-making and resultant activities via our green ambassadors.; We dispose of electrical items either to the second user market or in accordance with current WEEE recycling directives where reuse is not possible.; We minimise travelling with the use of improved collaborative technology (we are Google business) and complementary Company policy. We also provide secure bike storage to encourage eco-friendly methods of travel for our employees.; We minimise waste and reuse/recycle as much as possible. We recycle on a weekly basis, with recycling stations at each desk pod and kitchen within the Leeds office.; We recycle/reuse ink cartridges, using a charitable recycling service which benefits both charitable organisations and the environment.

  Tackling economic inequality

  Local Business & Economy:; Providing work opportunities for small, medium, micro-sized businesses, social enterprises and minority owned businesses ; Procuring goods and services locally where possible ; Supporting small, medium, micro-sized businesses, social enterprises and minority owned businesses to improve capability and grow sustainably

  Equal opportunity

  Employment and Skills: ; Enabling local people to obtain the skills needed to access employment ; Providing our employees with new skills for the future ; Creating employment opportunities within the communities that we work ; Removing barriers to employment in the information technology industry for underrepresented and disadvantaged groups ; Offering employment opportunities to those who serve or have served in our armed forces; Employment and Skills KPI; We ensure that our staff collectively attain at least 10 industry recognised certifications per annum.

  Wellbeing

  At Netpremacy we create infrastructure, support communities and enable growth to deliver community benefits and additional social value. We assist our customers to maximise social, economic and environmental wellbeing of local communities in accordance with The Public Services (Social Value) Act 2012, The Procurement Reform (Scotland) Act 2014 and The Wellbeing of Future Generations (Wales) Act 2015.

Pricing

• Price: £20.40 to £68.40 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version is functionally identical to the paid version of Google Workspace but is only available for 14 days through an online registration and not supplied under G-Cloud terms and conditions. In addition, potential customers can engage with Netpremacy for longer free trials subject to requirements and scope.
• Link to free trial: https://workspace.google.com/intl/en_uk/pricing.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aeden@netpremacy.com. Tell them what format you need. It will help if you say what assistive technology you use.