OMNIPLEX (GROUP) LIMITED

Articulate 360 AI - eLearning authoring - from Omniplex Learning

Articulate 360 AI is the leading eLearning platform for creating workplace training. Powered by AI, Articulate transforms content into high-quality, engaging, and accessible learning experiences. As Articulate's official UK partner, Omniplex Learning provides the tools, expertise, and solutions to design effective eLearning, quickly and efficiently.

Features

• Storyline 360: Powerful drag-and-drop interface for custom interactive courses
• Rise 360: Web-based responsive course authoring tool with block-based design
• Review 360: Cloud platform for stakeholder feedback and streamlined revisions
• Content Library: Millions of templates, photos, characters, and videos
• AI Assistant: Generate courses & interactions in seconds
• Quickshare: Share content in a click of a button
• Responsive Design: Ensures content displays correctly on all devices
• Localization Workflow Tools: Glossaries and guided translation workflows
• Custom Code Blocks: Embed custom HTML/CSS/JavaScript for advanced interactivity
• Reach 360: Built-in content distribution for sharing and tracking training

Benefits

• Faster Course Development: AI accelerates course creation by 9×.
• Simplified Collaboration: Cloud tools enable real-time teamwork and feedback
• Polished and Professional Output: High-quality assets ensure visual appeal
• Global Reach: TTS and localization make global deployment easy
• Access Anywhere, Anytime: Cloud-based authoring from any device
• Built-in Accessibility: Supports WCAG 2.1 AA compliance for inclusivity
• Robust Stakeholder Feedback: Shortens review cycles and improves quality
• Comprehensive Toolset: One subscription gives you access to all features
• Seamless LMS Integration: Export or deliver training directly via LMS
• Continuous Support & Community: Webinars, tutorials, and active user community

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at help@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

311864455951304

Contact

Andrei Grayson
08000 850550
help@omniplexlearning.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Creative

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft PowerPoint
• Cloud deployment model: Private cloud
• Service constraints: Desktop based software only works on Windows OS; Needs internet connectivity to access online versions of the software; Mobile accessibility - Fully responsive on iOS and Android
• System requirements:
  • CPU: 2 GHz processor or higher (64-bit)
  • Memory 2 GB minimum
  • Available Disk Space 1 GB minimum
  • Display 1,280 x 800 screen resolution or higher
  • Multimedia Sound card and microphone for recording narration and video
  • Operating System Windows 11/macOS with Intel processors using Parallels Desktop
  • VMware Fusion (latest version)
  • MacOS with Apple M-series chips using Parallels Desktop 18 onwards
  • Microsoft .NET Framework 4.8 or later
  • Microsoft Visual C++ 2019 Redistributable

User support

• Email or online ticketing support: Yes
• Support response times: Email response within 2 hours (UK business hours)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Specialist OL support team handles 1st & 2nd line support. If it is escalated to 3rd line, OL will work with Articulate on clients behalf for resolution.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: You will initially have a welcome meeting with one of the OL team who will explain about the Articulate software and get you started in allocating your licenses. You will also be invited to join the OL Community where you can sign up to live onboarding webinars which shows you how to use the various functions found in Articulate 360.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can export the courses they create from their account before they do not have access at the end of their contract.
• End-of-contract process: On their anniversary date, if they have not renewed, they will not be able to gain access to their account.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Storyline is accessible via desktop only
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: User will have access to and Admin area to raise support issues and administer the software.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We tested the Storyline 360 learner experience using both automated accessibility tools and manual tests by our internal QA team and accessibility specialists. We also conducted usability testing with assistive technology users through Fable, when applicable. Tests were done on desktop computers with the latest versions of Windows and macOS, plus mobile devices with the latest versions of iOS and Android. We used the latest versions of Chrome, Edge, Firefox, and Safari for web browser testing. We also tested keyboard-only navigation to make sure everything could be used without a mouse. We tested with assistive technologies including JAWS 2025, NVDA 2025, Narrator, and Magnifier on Windows; VoiceOver on macOS and iOS; and TalkBack on Android. While we recommend using Narrator and Magnifier with Microsoft Edge, we don’t support the "Read from here" feature in Magnifier. If you need text read aloud and enlarged on screen, use Narrator with Magnifier.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Articulate's infrastructure exists as a virtual environment and is therefore completely scalable. Capacity monitoring is performed to ensure that utilization of resources (including available storage) stays within acceptable limits. We also have the ability with Amazon Web Services (AWS) to quickly accommodate any additional capacity needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports on REACH 360 Usage, AI Localization and seat utilisation.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Articulate Global LLC

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Customer data is encrypted at rest on our servers using the Advanced Encryption Standard 256 bit industry standard.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: No learner or user information is stored, other than login details for designers and admins. The eLearning content is exported for use in Learning Management Systems via the formats below.
• Data export formats: Other
• Other data export formats:
  • SCORM
  • TinCan
  • HTML
  • AICC
  • XLIFF
• Data import formats: Other
• Other data import formats:
  • No personal data. Digital assets such as images and videos
  • Eg JPEG, PNG, MP4
  • Microsoft Office 365

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We apply the most advanced encryption technology publicly available to secure data. Using 256 bit TLS/SSL encryption and 2048 bit RSA public keys, Articulate encrypts data at rest and network traffic, including on payment pages, into and out of Amazon Web Services (AWS)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% No refunded
• Approach to resilience: Articulate uses Amazon Web Services (AWS) as its hosting provider. Articulate 360 services are redundant across three (3) or more physically isolated and resource independent availability zones in North Virginia. This ensures that up to two data centres can go offline simultaneously while we continue to provide customers with a great experience.
• Outage reporting: Email alerts/dedicated service status website

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Articulate relies on a third-party service, Okta, as our authentication provider. Okta implements proven, common, and popular identity protocols used in both consumer-oriented web products and enterprise identity infrastructures. All traffic between clients and Okta is all TLS 1.2 encrypted (industry standard).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Access to systems must be granted only to the extent necessary to perform job responsibilities. Authentication controls must be protected from disclosure. Notification of a new hire is required prior to granting employees and contractors access to Articulate’s systems. Authentication controls must be used to verify the identity of an employee, contractors, or other third-parties before access is granted to Articulate information assets and systems. Privileged access accounts are only provided to certain Articulate team members, such as the Platform Team and the Operations Team. Terminated employee and contract worker accounts must be disabled and removed in a timely manner.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Omniplex Learning holds CYBER Essentials Plus; Articulate Global LLC holds SOC2
• Information security policies and processes: Policies and procedures are in place in accordance to ISO27001 and Cyber Essentials Plus certification requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: A change management process is utilized to help ensure that changes to the system are introduced in a controlled and coordinated manner. This process includes emergency changes, third-party software programs, and platform changes that are implemented into production. Change management policies and procedures are documented to outline the change management separation of duties such that authorization, development, testing, and implementation are segmented functions within the process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Daily Application Vulnerability Scans: Articulate uses Snyk, to monitor and detect vulnerabilities. New vulnerabilities are reported to the Infosec team for assessment. ; Continuous CI/CD Pipeline Scans: We integrate vulnerability scanning into our Continuous Integration/Continuous Deployment pipeline. This ensures new code deployments and updates do not introduce new security vulnerabilities; - Weekly Compliance and Endpoint Vulnerability Scanning: Articulate uses Tenable Nessus, a trusted third-party vendor, for compliance and endpoint vulnerability scanning. Detected vulnerabilities are reported to the Infosec team for assessment. ; Identified vulnerabilities are sent to the respective Engineering teams as well as the Infosec team for assessment and remediation tracking.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Articulate use DataDog as our SIEM solution. We use DataDog in alignment with defined standards for log centralization and alerting functionalities. This is in addition to having the “Security Monitoring” functions of DataDog enabled. Incidents are managed based on their priority, and a ticketing system is configured to automatically document and assign tickets to IT personnel for analysis.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Articulate has a formal Incident Response Plan that guides personnel in identifying and evaluating security events, containing, remediating, and communicating security incidents, and recovering from identified security incidents. The plan is periodically reviewed to ensure it meets business objectives and outlines roles and responsibilities, containment, mitigation, remediation, restoration, communication protocols, and lessons learned. Incidents are managed based on their priority, and a ticketing system is configured to automatically document and assign tickets to IT personnel for analysis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full access to Articulate 360 where you can build content for a set period. No Localization functionality but this can be requested.
• Link to free trial: https://www.articulate.com/360/trial/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Ltd
• ISO/IEC 27001 accreditation date: Friday 19 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 53ab0fea-01f2-482b-8742-5a47c61d2476
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3d59562c-b54e-48e3-97ba-4426723f9f21
• Other security certifications: Yes
• Any other security certifications: Docebo, Articulate, Vyond all hold SOC2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at help@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.