BI Management Consultants Ltd

Cloud Application Support

We provided Development and support to organisations utilising Oracle Business intelligence Applications (OBIA) and Data Warehouse Services. We specialise in Implementing and supporting Cloud based ETL implementations using the Oracle toolset with the Fusion ERP Cloud service secured by IDCS as the main data source.

Features

• Extending OTB Oracle Business Intelligence Application (OBIA) Functionality
• Implementing and Supporting IDCS Security within the OACS Data Warehouse
• ETL (OBIA) first line support
• OACS first line support
• OACS Repository Management
• ETL BIP Extensions framework developed for DW extensions
• Extending the ETL to include Data Sources beyond Fusion
• Specialists in Fusion Finance and HR ETL Implementations
• ISO-9001 Certified Company

Benefits

• Improving ETL Performance.
• Proven knowledge of products - speedier response to issues
• Detailed Knowledge of Oracle Fusion to enable pre-emptive actions
• OTS product for BIP Extract Management to reduce ETL Outages
• OTS IDCS security implementation approach, to utilise Fusion security
• Experienced staff to implement change efficiently reducing implementation times
• Staff trained and experienced in interacting with Oracle Support

£750 a user a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ray@biconsultants.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

312145573817493

Contact

Ray Cooper
07767248814
ray@biconsultants.co.uk

Planning

• Planning service: Yes
• How the planning service works: We can supply support to the implementation and license costing for implementing Oracle Data warehouse Products. This also includes PaaS sizing and costings estimate based on the organisation size and Data Warehouse requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle OBIA
  • Oracle FAW
  • OACS
  • Data Warehousing
  • PaaS Service Requirements

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can supply Data Cleansing applications for extracting data from existing DW implementations. We can also supply bespoke interfaces/API's to enable the migration of historical data to the new service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle OCI

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Clearly defining the organization’s specific quality requirements.; ; Establishing strong supplier/buyer relationships based on open communication channels.; ; Implementing comprehensive contract management systems with clear performance metrics.; ; Conducting regular inspections and tests, using both internal resources and third-party audits if necessary.; ; Identifying and agreeing with the organisation baseline performance metrics utilising the organisations data. ; Supplying linear changes that can be tested in isolation to show specific benefit's.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide software support for the following for the following cloud services:; ; Oracle Business Intelligence Application (OBIA). ; Monitoring and managing Production ETL's.; ; OACS Repository change control. ; ; We offer first line support for all bespoke amendments and the OTB Repository. ; ; First line Support to OACS users and developers, working with Dashboard and Analysis users/developers to quickly provide solutions.; ; Data Warehouse Performance monitoring. Working to identify issues before they arise by keeping metrics of individual task run times.; ; Monitoring Dashboard and Analysis performance via our bespoke extensions to the OTB subject area usage tracking.

Service scope

• Service constraints: We offer both on site and remote support, but initially we work remotely and only provide on-site support when both parties see it as a requirement.; ; Our services are Oracle specific we do not work with any other service provider.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide 24*7 email Support with an expected initial response time of 8hrs followed by a detailed response within 24hrs
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provided in-house Technical Support 9-5 * 7, this can be extended to 24*7 if agreed between the client and ourselves for specific issues. This is built into the Support Pricing agreed with the client.; ; Support costs provided in attached pricing documentation.; ; As per Oracle Supports requirements we will support the client interactions with Oracle Support.; ; We utilise a technical account manager for all interactions with client interactions.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  BI Consultants Ltd aspires to be known as an Equal Opportunity Employer by its Employees, and Customers.; ; Our policy is that there will be no discrimination on any grounds, including gender, race, ethnic origin, marital status, religious belief, sexual orientation, disability, age or national origin in all matters to do with employment. ; ; Our goal is to work in participative, anti-oppressive and inclusive ways which will take account of respect and value diversity. ; ; Confidentiality and anonymity is a key component of all interaction with Customers and Employees.

  Wellbeing

  As an organisation we try to ensure that we have a holistic framework in place to support peoples physical and mental health and safety. We utilise local practitioners, to supply help such as counselling and occupational health services where possible.

Pricing

• Price: £750 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ray@biconsultants.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.