OneAdvanced Limited

OneAdvanced's Digital Identity

OneAdvanced's Digital Identity provides secure access to clinical systems using virtual authentication instead of a physical smartcard. It enables users to log into their clinical workspace and applications quickly and reliably, improving mobility and reducing reliance on hardware. The service streamlines authentication while maintaining NHS-compliant security standards.

Features

• Cloud based SaaS model
• Virtual Registration Authority Application (vRA)
• Self-Service enrolment for users
• NHS Spine authentication
• Self-Service password reset for users
• KPI and Analytics Reporting Platform
• Works with all spine enabled clinical and NHS systems
• Fully secure with strong two factor authentication
• Optional biometric authentication available

Benefits

• Time saving managing physical smartcards for users
• Time saving managing physical smartcards by Registration Authorities
• Fast, first time authentication to the NHS Spine
• Reduces unnecessary staff travel to collect/renew smartcards
• Self service issuance and password reset for simplified use
• Works on any platform - MS Windows, iOS, Android, ChromeOS
• Works on any device, no card reader required
• Works with all NHS Spine enabled applications
• Full IG control with KPI and Analytics platform
• Simple two-factor authentication for secure usage

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

312221203936011

Contact

Bid Support
0330 343 8000
bidmanagementteam@oneadvanced.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: OneAdvanced's Digital Identity can be used as a standalone solution, and forms part of OneAdvanced’s healthcare portfolio. With our scalable, secure software you can streamline workflows, and more importantly, ensure continued delivery of high-quality patient care.
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • An N3/HSCN network connection with access to the Spine
  • URL whitelisting required
  • Mobile Device (optional, but required for electronic prescribing)
  • Webcam (optional for Biometric authentication)

User support

• Email or online ticketing support: Yes
• Support response times: Our support model provides comprehensive assistance, primarily operating 09:00 to 17:30 Monday to Friday, excluding UK bank holidays. During these hours, support is available via phone and the support portal. Although there is no out-of-hours support, customers can access the support portal 24/7/365 to log and review cases, and access our knowledge base of FAQs and 'how-to' documents.; ; OneAdvanced provide a service level agreement including response and resolution times, for each case the priority level is agreed with the customer:; ; Priority 1: Target within 2 hours; Priority 2: Target within 4 hours; Priority 3: Target within 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support teams can be contacted online via the customer portal, or by telephone. Support is provided around a priority and escalation system. When an incident is reported, a priority level is based upon the information provided and business impact. Cases will be prioritised based on urgency, severity, afflicted user count, and scope of request. Target service levels and response times are assigned based on an initial appraisal of the problem but can be revisited at any time by the client. The escalation procedure is designed to progress each call as efficiently as possible. OLA's are in place for escalations beyond support into the development and professional service teams. The OneAdvanced Essentials support package is included in subscription costs. OneAdvanced Enhanced support packages incur a premium calculated as a % of the subscription cost, providing added value including enhanced responses times, early feature access and value realisation pulse checks.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: OneAdvanced helps users start using the service using an implementation methodology that is PRINCE2-aligned with agile delivery principles where appropriate, following structured stages with defined deliverables, controls and approvals.; ; The OneAdvanced implementation methodology focuses on delivering rapid, efficient, and cost-effective solutions tailored to each client’s needs. It emphasises automation, user-friendly design, and minimal disruption to day-to-day operations.; ; When implementing Digital Identity, we work closely with the customer subject matter experts to identify requirements and outcomes, following by rapid configuration and continuous finessing of the configured solution.; ; Professional Services are provided to support the implementation in the following activities:; 1. Project Mobilisation (Role: Leading); 2. Solution Design (Role: Leading); 3. System Configuration and Data Migration (Role: Supporting); 4. System Training (Role: Leading); 5. System Familiarisation (Role: Supporting); 6. Solution Deployment / Go Live (Role: Supporting); 7. Project Closure (Role: Supporting); ; OneAdvanced supports users with change management assets including:; 1. Virtual or face to face training; 2. eLearning; 3. Quick reference guides; 4. Knowledge base; 5. Help Docs; 6. Online Help; 7. Webinars; ; Ongoing access to all training resources is maintained post go-live to support onboarding and continuous learning.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Online help
• End-of-contract data extraction: Upon termination of contract, your organisation can request a full data extract in a portable, machine readable format within 30 days of last day of service. Personal Data will then permantely erased from the platform, with the whole organisation's record, after 30 days of termination of contract. If no request for return of Customer data is logged, OneAdvanced will destroy all Customer data within ninety (90) calendar days of expiry or termination of the Service. If a request for return of Customer data is logged, OneAdvanced will make the Customer data available in a machine-readable format nominated by OneAdvanced within a reasonable timeframe. ; ; Organisation administrators can hard delete users from the application. Backups of data are retained for 30 days.; ; OneAdvanced can also provide read only subscription contracts, for an annual fee, if required.
• End-of-contract process: We have an established exit management process in place to retire customers. The aim would be to work closely with the client to enable a smooth and secure transition during exit so the process covers both transactional wind down and data migration. Note that following termination, the customer would as standard have no further access to the solution, or their historical data. Prior to that point, the customer will be able to save details of their transactions from the system if required. There is no additional cost to the customer for saving details of their historical transactions from the system.; ; An additional cost may be levied if the organisation wishes to have some form of on-going access for historic purposes after termination.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Digital Identity integrates with NHSE Care Identity Service 2 (CIS2) - which allows authentication on any device with a supporting system. The supporting system must integrate with CIS2.; ; This is the same for both mobile and desktop devices.; ; The Authenticator App is optional for authentication (providing multi-factor authentication) and required for electronic prescribing. This app can be used on any Android or iOS device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: > The Digital Identity IAM portal integrates seamlessly with CIS2 authentication, enabling NHS users to access their profiles and allowing Registration Authorities to manage user accounts and authenticators. ; ; > The Digital Identity OIDC Provider delivers a standards‑based OpenID Connect implementation, supporting federation with NHS CIM and NHS CIS2 Auth so all CIS2 users can authenticate consistently. CIM leverages this OIDC Provider to perform identity binding between CIS2 users and Digital Identity accounts. ; ; > Additionally, Digital Identity connects with the AWS RIV service, providing identity verification, re‑verification, and biometric authentication capabilities for users who adopt supported biometric methods.
• Accessibility standards: None or don’t know
• Description of accessibility: Most of Digital Identity is virtual - there is no user interface.; ; The IAM portal and Authenticator App are partially compliant with WCAG 2.0 AA.
• Accessibility testing: No testing with external users of assistive technology has been undertaken to date. As part of our commitment to accessibility we continue to test our product with assistive technologies via quality assurance and qualified internal accessibility auditors who are familiar with the needs of these users.
• API: Yes
• What users can and can't do using the API: The APIs are part of the software and require no setting up.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers can setup different authentication methods based on their requirements.; ; This includes QR Code, One Time Passcode, Authentication App or Biometrics.

Scaling

• Independence of resources: Digital Identity is hosted on AWS. Demand is dynamically scalable so that any increase in users will not result in any service degradation for other customers

Analytics

• Service usage metrics: Yes
• Metrics types: Full audit trail of all user activity, including location and outcome of authentication. Statistics and logs of all issuance and enablement/enrolling and device registration.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can raise a request via their Account Manager for OneAdvanced to extract and provide their data in .CSV format. This is a chargeable request.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats: Other
• Other data import formats: Digital Identity does not accept data uploads

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: To ensure the continuity of OneAdvanced solutions, a robust monitoring system is in place. This system employs a variety of methodologies and technologies, including:; > Network Monitoring: Continuous checks on network performance and integrity.; > Server Uptime: Regular checks to ensure servers are operational and available.; > Environment and Container Health Checks: Ongoing assessments to verify the health and functionality of environments and containers.; > Canary Login Tests: Regular tests to confirm the accessibility and usability of solution components.; ; OneAdvanced aims to maintain solution availability 24 hours a day, 7 days a week, with a target uptime of at least 99.5% annually. This excludes scheduled maintenance periods, which are communicated to customers in advance.; ; Customer Responsibilities: Customers are required to ensure that their internet connections, browsers, and other necessary equipment or services are compatible with OneAdvanced's solutions to ensure optimal performance and access.; ; Service Credits are not included as part of our standard service offering. Where there is a requirement for Service Credits, additional terms can be discussed during the service design phase.
• Approach to resilience: Hosting our platform in AWS provides built-in resilience through a highly distributed and fault-tolerant infrastructure. This is because AWS datacentres are designed with redundancy in mind, utilising multiple "availability zones" within their Greater London region, allowing us to maintain service continuity even in the event of a business continuity scenario.; ; This approach is consistent across all application tiers and ensures that a single server or a whole data-centre becoming unavailable will have minimal impact on service availability, e.g. if one server fails, the traffic will be automatically routed a different server in a separate region which will mean no downtime.; ; OneAdvanced use best practices to avoid disaster scenarios through sensible resilience strategies and ensures recovery in the event of a disaster including hardware and software failures and network outages.; ; All security and compliance information can be found on the OneAdvanced Trust Centre, which serves as a central location providing immediate access to security documentation, compliance certifications, and operational insights necessary for evaluation. Customers can visit the Trust Centre at https://trust.oneadvanced.com.
• Outage reporting: Our OneAdvanced Status Dashboard, the link for which can be found within our Customer Portal, is where we provide live statuses of our products. In the event of a high severity incident, or outage, the resolver teams within OneAdvanced will manage communications, providing periodic progress updates until the point of resolution.; ; Public Dashboard: OneAdvanced provides a Service Status Dashboard to communicate information on widespread incidents or upcoming maintenance work, including a "Platform Status Page". Updates and alerts are published on this dashboard, with less severe issues potentially updated without further notification. You are also able to subscribe to Alerts on our Status Dashboard. You can also visit the OneAdvanced Service Centre to stay informed about system status.; ; Email Alerts: Email alerts are the primary method for notifying customers of severe outages or degradation in service. Notifications are typically sent via email to designated customer contacts. For a severe outage, an initial email notification is aimed to be sent soon after the issue is identified, with subsequent updates sent until the conclusion of the Major Incident.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have designated access levels, measures, monitoring and detection to ensure only those authorised users can gain access.; ; Management access is restricted by role-based access control. Support staff access customer data only when required for issue resolution. All access is logged and audited. Privileged access requires MFA and is regularly reviewed. Support channels authenticate users before discussing account details.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: OneAdvanced holds certification for the following standards with regards to Information Security Management:; - ISO 9001; - ISO/IEC 27001:2022; - ISO/IEC 42001:2023; - SOC 1 Type 2; - Cyber Essentials; - Cyber Essentials Plus; ; Our Information Security Management System (ISMS), management systems, business practice and legal requirements, are supported by a suite of policies, standards, processes and procedures, reviewed at least annually with additional reviews when there are changes in legislation, regulation or industry best practice. All policies are reviewed by the appropriate management committee and endorsed by a Executive Officer or the Chief Executive Officer. Ownership for the policy will sit with the appropriate business function. Polices include:; - Acceptable Use; - Remote Access/Wireless; - Network Security; - Encryption; - Incident Response Management; - Change Management; - Vulnerability Management; - Anti-Virus; - Personnel Security; - Secure Software Development; - Security architecture; - Third party management; - Breach Notification; - Physical Security; ; Information security and data protection training is required for all employees, with specialist training provided for specific roles. ; ; More information available on our Trust Centre at https://trust.oneadvanced.com/
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: OneAdvanced follows a documented Change Management policy based on the ITIL framework and ISO 27001 certified ISMS. Configuration management tools track service components, and all changes are risk assessed, reviewed, and tested in secure, isolated environments using CI/CD pipelines. Changes undergo peer review, management sign-off, and are subject to internal and external audits. This process ensures changes are feasible, resourced, and add value while maintaining security and operational integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: OneAdvanced's vulnerability management programme identifies, evaluates, and mitigates security vulnerabilities. We perform regular agent-based vulnerability assessments and threat analysis. Remediation efforts are prioritised based on risk severity and business impact. This approach is rigorous and provides oversight of all vulnerabilities and remediation performance in accordance with our Service Level Agreements (SLA) as set out in our internal standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use industry best practices and applications to protect information confidentiality, integrity, and availability. Manual and automated alerting monitor performance, security, unauthorised access, and data breaches. Continuous monitoring tools provide anomaly detection, threat intelligence, and alerting for user actions, errors, and network traffic. Automated alerts enable swift IT response. Network controls include blacklists, whitelists, SPF for email validation, IDS sensors, and IPS devices. Incidents are logged and managed by policy, with critical and high priority incidents addressed immediately. Customers are informed promptly if impacted. Incident management and disaster recovery plans are regularly tested and reviewed.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The OneAdvanced ISMS includes a documented and tested Incident Management plan. Incidents are reported via an intranet link to our Support Desk and managed using ITIL-based processes. Major incidents follow a defined framework covering escalation, communication, and root cause analysis. Security incidents are reported to clients through their account manager. We have pre-defined processes for identifying, containing, correcting, and investigating incidents. Notification methods and response plans vary by service and requirements. All incidents are documented, analysed, and used for continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PERRY JOHNSON REGISTRARS, INC
• ISO/IEC 27001 accreditation date: Thursday 14 August 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: PERRY JOHNSON REGISTRARS, INC
• ISO 9001 accreditation date: Saturday 30 August 2025
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ee689989-b2b6-4dc8-99b6-e333b368ac91
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Eb418e63-c77f-460d-830f-e5dc052d341b
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.