Glider Technology Ltd

Project Information Management Common Data Environment (PIM CDE) Implementation Services

Deployment and implementation support for the gliderbim® Project Information Management (PIM) Common Data Environment (CDE). A PIM CDE is central to a Client Information Management Platform (IMP) using openBIM standards (COBie and IFC) and enables secure team collaboration on capital projects and programmes.

Features

• Deployment of CDE including cloud environment design, setup and support
• Implementation including solution requirement definition, design, configuration, testing & assurance
• Design and delivery of administration, expert and general user training
• Consultancy for full asset lifecycle information management
• Consultancy for ISO 19650 standards and openBIM protocols
• Consultancy for Information Requirements to support project or asset information
• Consultancy for full asset lifecycle information management
• API design and development services for systems integrations
• Customisation of AIM CDE including AI and Machine Learning development
• Additional services available for BIM, Digital Handover and O&M Management

Benefits

• Improve time to value with professional deployment and implementation support
• Ensure compliance with ISO 19650 standards and openBIM protocols
• Help define and communicate project or asset information requirements
• Accelerate PIM CDE adoption across your user base
• Deploy PIM CDE to securely store and verify project information
• Automate manual workflows for data collation and verification
• Improve the searchability and discoverability of asset information
• Connect asset data to provide insights for better decision making
• Maintain accurate records against project lifecycle trigger events
• Provide operational efficiencies and reduce business risk

£495 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

312467723873761

Contact

Nick Hutchinson
+44 203 8268 001
info@glidertech.com

Planning

• Planning service: Yes
• How the planning service works: Glider can support the deployment, implementation, roll out and adoption of the gliderbim® PIM CDE through:; + programme leadership and/or Project Management or Coordination services dependent on the needs of the Buyer; + consultancy for full asset lifecycle information management to develop processes and procedures for effective information management throughout the full project and asset lifecycle; + development and delivery communication strategies for software awareness and adoption; + deployment of CDE including cloud environment design, setup and support; + implementation including solution requirements definition, design, configuration, testing and assurance; + design and delivery of administration, expert user and general user training; + consultancy for ISO 19650 standards and openBIM protocols; + consultancy for Information Requirements to support organisational and asset information; + additional services available for data migration to define data migration strategies and undertake data and document migration to the PIM CDE; + additional services available for BIM, digital handover and O&M management; + API design and development services for systems integrations; + standard support services, including access to Glider help desk support, with enhanced service management options including CDE administration and user management; + funded development services available for gliderbim® PIM CDE.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Gliderbim®

Training

• Training service provided: Yes
• How the training service works: Glider can support the implementation, roll out and adoption of the gliderbim® PIM CDE with the design and delivery of administration, expert user and general user training. ; A training programme will be defined to support the customer's needs, working independently or alongside a customers 'Learning and Development' function, depending on the Buyer's needs.; Glider usual provides training remotely, via web conferencing tools, and onsite training is also available depending on the Buyer's needs and at additional cost. ; Additional training services available include the production and delivery of overview content, for example presentations and videos, to support effective communications for onboarding the customer's user community. Training can be specific to the PIM CDE and/or include the broader learning objectives that the customer has such as providing Information Management overviews or how industry standards such as ISO 19650 support project and asset information management.
• Training is tied to specific services: Yes
• Services the training service works with: Gliderbim®

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Glider provides support for the deployment of the gliderbim® PIM CDE with data and document migration services including:; + programme leadership and/or project management or coordination services dependent on the needs of the Buyer; + definition of data and document migration strategies and methodologies to recover, repatriate or consolidate the customer's project or asset data and documentation; + execution of initial mobilisation data and document migration to the PIM CDE supporting the transfer from other data and document repositories; + execution of ongoing data and document migration or transfer to the PIM CDE based on API services or other automated routines; + API design and development services for systems integrations for ongoing data migration and/or automation, for example between a CAFM system and the gliderbim® PIM CDE.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Gliderbim®

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Glider provides support for the deployment, implementation, roll out and adoption of the gliderbim® PIM CDE through the:; - programme and/or project management or coordination dependent on the needs of the Buyer; - deployment of CDE including cloud environment design, setup and support; - implementation including solution requirements definition, design, configuration, testing and assurance; + design and delivery of administration, expert user and general user training; + consultancy for ISO 19650 standards and openBIM protocols; + consultancy for Information Requirements to support organisational and asset information; + additional services available for data migration to define data migration strategies and undertake data and document migration to the PIM CDE; + additional services available for BIM, digital handover and O&M management; + API design and development services for systems integrations; + standard support services, including access to Glider help desk support, with enhanced service management options including CDE administration and user management.

Service scope

• Service constraints: As part of our standard support service provision, Glider provides a remote support help desk via telephone and email, accessible Monday to Friday inclusive from 8:30am to 5:30pm (UK Time) excluding UK bank holidays. Enhanced service management provisions are optionally available, including out of hours support services, and are available on request at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see section 11 of our Service Definition document for details of support response times.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The gliderbim® licence fee includes standard telephone and helpdesk support for the number of user licences included in the order.; ; Each gliderbim® order is assigned a Glider Account Manager.; ; All users have access to the support team via the telephone and email helpdesk facility.; ; The support telephone and email helpdesk is accessible Monday to Friday inclusive from 8:30am to 5:30pm GMT excluding UK bank holidays.; ; The support team will assign one of the priorities below to each support request:; ; + Priority 1: a business-critical feature of the software service is unavailable to all users, and consequently users are unable to continue with their normal course of business.; + Priority 2: an important feature of the software service is unavailable to all users, which is a significant inconvenience, however does not prevent users from continuing with their normal course of business.; + Priority 3: a feature of the software service is unavailable to one or more users.; + Priority 4: a feature of the software service is either unavailable or not performing as it should, but is causing minimal business impact.; ; Support requests shall be escalated should the customer not agree with the prioritisation of the request.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 01/03/2024
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: MOD CyDR

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Glider adheres to all relevant environmental legislation and regulations, operating in an environmentally sensitive manner. The company's environmental policy and carbon reduction plan (both available on request) outlines our commitment to sustainability and net zero.; ; We are committed to achieving net-zero emissions by 2050 at the latest. Operating as a fully-remote working business helps us to minimise travel, commuting and associated emissions. We are working on significant carbon reduction initiatives, such as operating fully remotely and implementing a sustainable environmental policy. Looking ahead, the company is planning further initiatives over the next decade. These include evaluating the feasibility of hiring an Environmental Manager, implementing equipment recycling programs, scrutinising supply chain emissions, partnering with organisations for carbon offsetting and providing enhanced environmental training for employees.; ; Our software platform, gliderbim®, is a collaborative information management platform that enables remote parties to engage around electronic information and workflows to make infirmed decisions about their projects, programmes and assets in their wider estate. This reduces traditional, printed documentation and collaborative working significantly reduces travel and association carbon emissions for our users. ; ; Through a combination of proactive measures, strategic planning and ongoing evaluation, Glider Technology is dedicated to not only reducing its carbon footprint but also fostering a culture of environmental responsibility across its operations.

  Covid-19 recovery

  Glider Technology is a fully remote company, which meant we are able transition to the challenging conditions of the Covid 19 pandemic seamlessly. We were able to transition our operations to ensure continuity and stability and offer employees flexibility if needed.; ; While our business operations have remained resilient, we recognise the importance of prioritising the health and wellbeing of our staff. We understand that remote work comes with its own set of challenges, including isolation and increased stress levels. Therefore, we have implemented comprehensive support systems to address the physical, mental and emotional needs of our employees.; ; We continue to stay committed to supporting the health and wellbeing of our staff while maintaining the integrity and efficiency of our remote operations.

  Tackling economic inequality

  Glider is committed to addressing economic inequality, ensuring fair treatment and opportunities for all staff members throughout their employment. We employ various strategies to achieve this goal:; ; Fair Wages and Benefits: Glider implements a rigorous development procedure that considers each staff member's wages, ensuring alignment with their role and industry standards. Salaries are reviewed annually based on performance, with a focus on maintaining parity with the national living wage. Additionally, we offer a comprehensive benefits package, including private medical insurance, group life insurance, sick pay and additional leave days. We also promote flexibility and family-friendly policies to support employees' diverse needs.; ; Diversity and Inclusion: We are commitment to diversity and inclusion and actively work to eliminate discrimination and promote equality. We value our diverse workforce and prohibit discrimination based on various factors, fostering a culture of meritocracy, openness, fairness and transparency. Detailed information on diversity initiatives can be found in our Equality & Diversity Policy, which is available on request.; Community Engagement: Glider demonstrates its commitment to supporting communities through various initiatives, including volunteering, fundraising, and financial contributions. The company partners with local and national charities, such as Stronger Together, to address issues like isolation and mental health. Glider also supports team members in their fundraising activities and sponsors initiatives to promote diversity and inclusion in the construction industry.; ; Skill Development & Training: Glider prioritises the continuous development of its staff to ensure competence in their roles and adaptability to changing requirements. Training opportunities are provided through mandatory training, personal development plans and learning programs tailored for managers. All employees receive relevant training, both internally and externally, to enhance their skills and support their continual professional growth.; ; Through these initiatives, we're able to contribute to tackling economic inequality, fostering an inclusive workplace culture and making meaningful contributions to our community.

  Equal opportunity

  At Glider Technology, we provide equal opportunities for all employees. We prioritise fairness and equality in every aspect of employment, from ensuring fair wages and comprehensive benefits to promoting diversity and inclusion throughout our organisation. Our continuous development procedures guarantee that each staff member's salary is aligned with industry standards and their role's requirements, with annual reviews to ensure fairness and address any discrepancies. Additionally, we offer a robust benefits package, including private medical insurance, sick pay and additional leave days, while maintaining flexibility to accommodate the diverse needs of our employees and their families.; ; We actively work to eliminate discrimination based on age, disability, gender, race, religion, or any other irrelevant factor, fostering a culture that values meritocracy, openness and transparency. Our dedication to diversity and inclusion is reflected in our policies and practices, and more details on these can be provided on request. Furthermore, our engagement with local and national charities demonstrates our commitment to supporting marginalised communities and promoting diversity in our industry.; ; Through ongoing skill development and training opportunities, we empower our employees to excel in their roles and adapt to evolving challenges. Whether through mandatory training, personal development plans, or specialised programmes for managers, we ensure that all staff members receive the support they need to thrive professionally.; ; At Glider Technology, we believe that equal opportunities is not just a goal but a fundamental principle that drives our organisation forward. By fostering an inclusive workplace where every individual is valued and empowered, we contribute to a more equitable society and a brighter future for all.

  Wellbeing

  Our dedication to supporting the health and wellbeing of our staff extends beyond the confines of traditional workplace boundaries. Through initiatives such as access to mental health resources and flexible work arrangements, we are committed to providing a supportive environment where our staff can thrive. Additionally, we encourage open communication and regular check-ins to ensure that everyone feels connected and supported, regardless of their physical location.

Pricing

• Price: £495 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.