Hand and Millar Management Consulting LLP

User-Centred Capability (End User Computing and UX)

Hand & Millar are able to create products that provide excellent user experience involving different areas of product development not limited to product development, usability, function and design. Hand & Millar UX designers are analytical and creative designers who can grasp user needs and solve problems for your digital programmes.

Features

• UX design of software to decrease training and support costs.
• Collaborating with Designers and Developers to create intuitive, user-friendly software.
• Conducting user research and testing that is User-friendly and intuitive.
• Development of wireframes and task flows based on user needs.
• Our Methodology at the core of agile transformation project delivery.
• Interface and workflow enhancement UX of main and defined pages.
• Enhanced product description of all services whether onprem or cloud.
• H&M discovery workshops to define business goals of stakeholders.
• Focuses on users need to ensure interface built on requirements.
• Reassures business strategies with the designs of the information structure.

Benefits

• UX design of software to decrease training and support costs.
• Better understanding product specifications and user psychology of UX design.
• Increased customer satisfaction with reduced development time and total cost.
• Reduced software training requirements, reduce maintenance costs and productivity increases.
• Usability testing and feedback gathering to develop wireframes around customers.
• Find creative ways to solve UX problems (e.g. usability, findability)
• Communicate design ideas and prototypes to developers with UI Designers.
• Enhanced assistance of defining competitor products and industry trends rapidly.
• Create personas through user research and define the interaction model.
• UX design attracts end users and which increases better engagement.

£300 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@handmillarconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

312564490899899

Contact

Jonathan Millar
07931160898
contact@handmillarconsulting.co.uk

Planning

• Planning service: Yes
• How the planning service works: Hand and Millar will provide requirements management capability for cloud services by supporting identification, assessment and management of requirements, right through to acceptance activities and events. This may include the review of current processes and methodologies or the development of new processes and methodologies where appropriate.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We have training partners that can offer all types of training.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have training partners that can offer all cloud hosting, software and migration services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Hand and Millar’s requirements management service forms an integral component for ensuring customer requirements are delivered to agreed performance, cost and time envelope within cloud based projects and services. Additionally, Hand and Millar will provide quality assurance by assessing the scope and efficacy of the requirements management processes and methodologies to ensure that they are fit for purpose and recommend and implement any agreed improvements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We have training partners that can offer all cloud hosting and software services.

Service scope

• Service constraints: There are no specific constraints associated with this service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Hand and Millar’s requirements management service forms an integral component for ensuring customer requirements are delivered to agreed performance, cost and time envelope within cloud based projects and services. Additionally, Hand and Millar will provide quality assurance by assessing the scope and efficacy of the requirements management processes and methodologies to ensure that they are fit for purpose and recommend and implement any agreed improvements.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: This capability is under development.
• Support levels: Hand and Millar provides telephone and email support for all GCloud procured services. An Account Manager will be assigned to lead each engagement who will reply to all correspondence within twenty-four hours of query receipt. This service will be available Monday to Friday (excluding Bank Holidays). Cover will be provided during periods of sickness and leave.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Through activities within the contract, Hand and Millar Management Consulting will create employment opportunities and recruit into these opportunities to ensure the company meets the equality, diversity and inclusion aspirations of its Partners, employees and associates. H&M will seek to recruit in particularly, but not exclusively, from Universities in inner cities. Further, it will accelerate the development and implementation of its emerging graduate scheme to align ever more closely with Science, Technology, Engineering and Mathematics (STEM) skills. H&M aims to partner will educational providers of such skills, at both the higher and further educational level. H&M will seek out industry leading training scheme providers to supplement its internal development of all staff, including graduates. Where opportunities to do so present themselves, H&M will work with local comprehensive schools to promote the benefits of developing skills and careers in the STEM skills.

Pricing

• Price: £300 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@handmillarconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.