e18 Consulting Ltd

Intelligent Automation / RPA (Managed Service Platform)

e18 Innovation is a provider of RPA and AI software with associated services. The software creates a dynamic, intelligent 'virtual' workforce emulating how humans use applications and systems to automate operational and business processes. Deployed rapidly and non-disruptively, it requires no integration or changes to existing systems.

Features

• Frictionless Automation of IT & Business Process
• On Demand Hosted Intelligent Robotic Process Automation (iRPA)
• Infrastructure, Application and Process Agnostic
• Scalable and Secure Cloud Platform
• Extensible functionality for OCR, ICR, Cognitive, Machine Learning & NLP
• Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue
• Integrated Intelligent Orchestration, Scheduling and Management
• Complete Intelligent Robotic Process Automation for Hyper Automation

Benefits

• Improves Productivity
• Reduces operational costs
• 100% Accuracy
• Reduces risk
• Improves customer experience
• Optimises Shared Virtual Resource
• Instantly Scalable Resource on Demand
• Security, auditory and regulatory compliance (ISO27001 Accredited)
• Accelerated digital transformation

£500 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Louise.wall@e18-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

312679939402885

Contact

Louise Wall
07979597396
Louise.wall@e18-consulting.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BPM, ERP, ITSM, CRM and multiple Clinical Systems such as EPR
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No service constraints
• System requirements: Infrastructure, Application & System Agnostic

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times and service hours vary and can be defined as part of requirements
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support - Monday - Friday 9.00am - 5.00pm; Enhanced Support - Monday - Friday - 7.00am - 7.00pm (at an extra cost); Complete Support - 24 / 7 / 365 (at an extra cost)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer a free online training curriculum. On-site, in-person training is also available. In addition to this, comprehensive documentation covering all aspects of the RPA Managed Service Platform is provided electronically. e18 Innovation also provides our own customer forum and knowledge base to encourage collaboration, support and idea sharing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Documentation can be provided in a variety of formats
• End-of-contract data extraction: Automation Configurations and Assets are retained by the client and service is terminated.
• End-of-contract process: If your RPA platform licenses expire or are terminated, any live automation processes will stop running. Please note that e18 will not offer further support or introduce new features after this point. Should you require additional services thereafter, charges will apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The software can engage with any object or process via SOAP/REST requests to enable external applications to call automations, and can interact with existing applications and services API in various manners, including a built in REST capability. The digital workers are not limited to interacting with target applications via the GUI, and can also interact via API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Our RPA managed service platform allows appropriately permissioned users to create custom automations suitable to the buyers' needs as well as provide a host of administrative and operational functions to configure the environment specifically to the buyers' needs.; Examples include (but are not limited to) - Custom Process Discovery, Capture and Design - User/Group/Role configuration - Configure Operational and Business reporting - Environment Configuration and Management.; Our managed service platform and software provides a variety of methods to do this suitable to the role and needs of the users or groups involved.

Scaling

• Independence of resources: Automated capacity scaling is applied to meet the needs of the RPA processes running for each client on their Managed Service platform.

Analytics

• Service usage metrics: Yes
• Metrics types: The analysis and metrics for RPA solutions depend on the type of licenses utilised. If customers have purchased services from e18 and require assistance, we can include reporting within the agreed scope of services.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath, Blue Prism & Microsoft as applicable for Platform requirements

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via downloadable XML
• Data export formats: Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any Structured Format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Will be addressed in individual EULAs
• Approach to resilience: Varies depending on the licence type & platform solution selected
• Outage reporting: Varies depending on the licence type & platform solution selected

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The system offers a range of administrator roles that can be allocated to users within your organisation. Each role corresponds to typical business functions, granting individuals specific permissions to perform designated tasks within the administrative centre.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Varies depending on the configuration & location of the platform
• ISO/IEC 27001 accreditation date: Varies depending on the configuration & location of the Managed Service platform
• What the ISO/IEC 27001 doesn’t cover: Varies depending on the configuration & location of the Managed Service platform
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Diverse for every license variant and managed service platform solution selected, e18 is proficient in assisting you in aligning your needs with the most suitable configuration to fulfil your specific requirements

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The automation includes version controls and adheres to change and release management processes, ensuring consistency with established guidelines.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Bespoke for each client based on requirements
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The software incorporates a comprehensive protective monitoring process across its services and internal operations. In the interests of security, further details on these practices are available on request. To date, all threats are identified and mitigated in our operations before they become an issue.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All security incidents undergo thorough logging, tracking, management, and resolution following a documented process. ; Regular Security and Vulnerability Assessments are conducted to validate the effectiveness of existing controls, including but not limited to input validation and sanitisation, authentication and access control, audit mechanisms, and management of sensitive information. These assessments ensure the ongoing appropriateness and robustness of security measures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

  Fighting climate change

  In the public sector, automation serves as a cornerstone in the fight against climate change, aligning with the UK government's commitment to sustainability. By leveraging automation technologies from e18, government agencies can implement strategies to minimise environmental impact and maximise resource efficiency.; ; Automation streamlines processes, reducing the consumption of raw materials and energy costs across various operations. By removing paper-based activities and enabling digital workflows, agencies can eliminate unnecessary paper usage, leading to significant reductions in deforestation and carbon emissions associated with paper production and transportation.; ; Furthermore, automation facilitates remote work and virtual collaboration, reducing the need for physical presence and minimising travel-related emissions. By embracing digital communication tools and virtual meeting platforms, public sector organisations can significantly reduce their carbon footprint while maintaining productivity and efficiency.; ; Additionally, automation enables better traceability of assets and components, reducing overconsumption and promoting sustainable resource management practices. ; ; By reacting swiftly to market changes, agencies can avoid wastage and optimise production schedules to make better use of resources, thereby reducing overall carbon emissions and environmental footprint.

  Covid-19 recovery

  Intelligent Automation stands as a pivotal tool in aiding the COVID-19 recovery efforts within the public sector, offering multifaceted solutions to address the challenges faced by government agencies. By leveraging advanced technologies such as artificial intelligence, machine learning, and robotic process automation, Intelligent Automation can streamline processes, enhance efficiency, and enable more agile responses to emerging needs.; ; Firstly, Intelligent Automation can play a crucial role in facilitating the efficient distribution of resources needed for the COVID-19 recovery. Automated systems can streamline the procurement and distribution of medical supplies, vaccines, and essential goods, ensuring equitable access and timely delivery to communities in need. By optimising supply chain management processes, Intelligent Automation helps to alleviate bottlenecks and shortages, ensuring a smooth and efficient recovery process.; ; Moreover, Intelligent Automation enables government agencies to enhance their capacity for data-driven decision-making and predictive analytics. By analysing vast amounts of data in real-time, automated systems can identify emerging trends, hotspot areas, and areas of high risk, enabling proactive interventions and targeted resource allocation. This proactive approach helps to mitigate the spread of COVID-19, protect vulnerable populations, and minimise the impact of future outbreaks.; ; Additionally, Intelligent Automation can streamline administrative processes and reduce bureaucratic burdens within the public sector, freeing up resources and manpower to focus on critical recovery efforts. Automated systems can handle routine tasks such as data entry, form processing, and document management, allowing government agencies to operate more efficiently and effectively in the face of increased demand and complexity.; ; Furthermore, Intelligent Automation enables the delivery of digital services and remote assistance, ensuring continuity of operations and access to essential services during times of crisis. By implementing chatbots, virtual assistants, and automated customer service systems, government agencies can provide timely information, support, and assistance to citizens, businesses, and stakeholders, regardless of physical limitations or restrictions.

  Wellbeing

  Intelligent automation holds immense potential to bolster wellbeing within the public sector, fostering a supportive and efficient environment for both employees and citizens alike. By harnessing cutting-edge technologies such as artificial intelligence and robotic process automation, intelligent automation offers a range of benefits that contribute to overall wellbeing.; ; Firstly, intelligent automation streamlines administrative processes, reducing the burden of repetitive tasks on employees. By automating routine activities such as data entry, document processing, and scheduling, employees can focus their time and energy on more meaningful and fulfilling tasks that contribute to their sense of job satisfaction and fulfilment. This not only enhances productivity but also reduces stress and burnout, ultimately improving employee wellbeing.; ; Moreover, intelligent automation enhances the delivery of public services, ensuring timely and efficient support for citizens. Automated systems can handle inquiries, applications, and requests with speed and accuracy, providing citizens with the assistance they need in a seamless and hassle-free manner. This improved access to services enhances citizen satisfaction and confidence in the government, promoting a sense of wellbeing and trust in public institutions.; ; By analysing data and predicting trends, automated systems can anticipate citizen needs and provide proactive interventions, such as targeted health and social care services or personalised recommendations for support programmes. This personalised approach not only improves outcomes but also enhances the overall experience of citizens, promoting their wellbeing and satisfaction.; ; Additionally, intelligent automation supports collaboration and communication within the public sector, fostering a culture of transparency, accountability, and teamwork. By facilitating seamless information sharing and collaboration across departments and agencies, automated systems promote a sense of cohesion and unity among employees, strengthening relationships and promoting a positive work environment. This collaborative approach enhances employee wellbeing by fostering a sense of belonging and purpose within the organisation.

Pricing

• Price: £500 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Louise.wall@e18-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.