ASHTONS HOSPITAL PHARMACY SERVICES LIMITED

Ashtons Virtual Hub

The Ashtons Virtual Hub is a digital-first dedicated remote service supporting teams to navigate the complex challenges of modern healthcare. Our team of pharmacy experts offers a range of services tailored to address priorities such as capacity and access, backlog reduction, workforce expansion and the implementation of new care models.

Features

• Clinical reviews focused on outcome improvements for specific patient cohorts.
• Prescription management to streamline efficiency diverting resources to maximise capacity.
• Long-term condition management to improve compliance, monitoring and outcomes.
• Clinical audits to enhance compliance and patient risk stratification.
• Medicines management reports to support primary care work streams.
• End-to-end management of patient appointment booking, reducing administrative burden.
• Addressing compliance and performance against national and local targets.
• Medicines reconciliation to enhance best practice and patient safety.
• Deprescribing, providing an end-to-end holistic review of patient prescribing.
• Extended access to services outside of core working hours.

Benefits

• Capacity and access: enhancing workforce provisions & unlocking efficiencies.
• Backlog: diverting items to Virtual Hub, including workflow monitoring.
• New models of care: supporting digital transformation goals expansion.
• Workforce expansion: navigating estates and space management challenges.

£135 to £150 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at moarif@ashtons.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

312733719667715

Contact

Mo Arif
07875407085
moarif@ashtons.com

Planning

• Planning service: Yes
• How the planning service works: We provide comprehensive setup and service redesign. Subject to project scope, our team conducts project discovery phases to comprehensively evaluate business processes and operating models. The Virtual Hub is designed to adhere to the agreed transformation scope, our service (solution) design is bespoke and meets clearly defined outcome-based transformation objectives. Security requirements are met by satisfying industry-level security protocols with the use of VPNs, secure access to HSCN environments and the use of Smart Cards to facilitate Role Based Access Controls.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Clinical Systems.
  • Administrative Systems.
  • Clinical Workflows.
  • Administrative Workflows.
  • Medicine Management Platforms.
  • Electronic Patient Records.
  • Document Management Solutions.
  • Platforms and Tools that facilitate direct Patient interaction.
  • Platforms and Tools that facilitate indirect Patient interaction.
  • Clinical Auditing Platforms.

Training

• Training service provided: Yes
• How the training service works: To support the delivery requirements of the Ashtons Virtual Hub, our team can provide specialist clinical training to promote new models of care and support the digital transformation journey by tackling outcome-based challenges. ; ; The scope of the training is driven by the project scope and can be confirmed at the requirements gathering stage or in response to project specification documentation.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Clinical Systems.
  • Administrative Systems.
  • Clinical Workflows.
  • Administrative Workflows.
  • Medicine Management Platforms.
  • Electronic Patient Records.
  • Document Management Solutions.
  • Platforms and Tools that facilitate direct Patient interaction.
  • Platforms and Tools that facilitate indirect Patient interaction.
  • Clinical Auditing Platforms.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide comprehensive setup and service redesign. Subject to project scope, our team conducts project discovery phases to comprehensively evaluate business processes and operating models. The Virtual Hub is designed to adhere to the agreed transformation scope, our service (solution) design is bespoke and meets clearly defined outcome-based transformation objectives. The service can accommodate the migration of processes when transferring or upgrading systems. this is usually supported by a comprehensive programme of works.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Clinical Systems.
  • Administrative Systems.
  • Clinical Workflows.
  • Administrative Workflows.
  • Medicine Management Platforms.
  • Electronic Patient Records.
  • Document Management Solutions.
  • Platforms and Tools that facilitate direct Patient interaction.
  • Platforms and Tools that facilitate indirect Patient interaction.
  • Clinical Auditing Platforms.

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive setup and service redesign. Subject to project scope, our team conducts project discovery phases to comprehensively evaluate business processes and operating models. The Virtual Hub is designed to adhere to the agreed transformation scope, our service (solution) design is bespoke and meets clearly defined outcome-based transformation objectives. Security requirements are met by satisfying industry-level security protocols with the use of VPNs, secure access to HSCN environments and the use of Smart Cards to facilitate Role Based Access Controls.; ; This also includes the use and ongoing support utilising the existing customer infrastructure, this also includes internal platforms that may support and enhance the outcomes defined under the project scope.

Service scope

• Service constraints: The Ashtons Virtual Hub is a fully remote service that utilises the existing platforms used by organisations to perform clinical activity. Virtual Hub staff can attend meetings and events in person (this must be agreed upon and communicated in advance).

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Basic service email support is available during working hours Mon-Fri. We aim to respond in a timely manner, this depends on the nature of the request. ; ; Enhanced service email support : The support team will reply to all emails within 8 working hours and with a target response of 4 working hours. For more urgent issues that are resulting in the loss of ability to use the system, the target response time is 2 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer support, designed to accommodate the varying needs of our customers: ; ; 1. Standard Support: Telephone support is available from 9am-5pm (Mon-Fri). Email support is available during working hours. This support is designed to cater to general inquiries and common issues, ensuring users receive timely and effective solutions during these hours. Ashtons will fully support customers throughout the lifetime of the contract. Support is available via the designated Ashtons Virtual Hub contact for day-to-day questions. A dedicated account manager is assigned at the start of the contract and regular meetings are agreed upon and scheduled to ensure regular communication is established. Our Account Manager will identify ways to maximise value via the Ashtons Virtual Hub.; ; 2. Comprehensive Onboarding and Technical Support: available upon request. Due to the complex nature of this option, the dedicated account manager can provide a quote for this additional level of support. This service is ideal for clients requiring personalised and immediate attention to complex needs. ; ; All levels of support are structured to provide reliable and convenient access to assistance, ensuring the smooth operation of our platform throughout the year.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS DSP Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our cloud-based software solutions significantly reduce the need for on-premises hardware infrastructure, leading to lower energy consumption and carbon emissions. We actively promote and support remote work practices, reducing the carbon footprint associated with commuting and office-based operations. Through our innovative technology, we enable paperless workflows and digital document management, contributing to overall environmental sustainability efforts.

  Covid-19 recovery

  Our electronic prescribing and medicines administration software and clinical services play a critical role in streamlining medication management processes within care settings, facilitating safer and more efficient patient care, especially during times of increased pressure on healthcare systems. We offer flexible and scalable solutions that can adapt to changing needs and circumstances, helping healthcare providers respond effectively to evolving challenges posed by the pandemic.

  Tackling economic inequality

  By providing affordable and accessible software and pharmacy services tailored to the needs of hospitals and other care settings, we contribute to reducing disparities in access to quality healthcare resources. We offer transparent pricing models and flexible payment options, ensuring that even organisations with limited budgets can benefit from our solutions without compromising on quality or functionality.

  Equal opportunity

  Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, workplace policies, and corporate culture. We actively seek to partner with diverse suppliers and subcontractors, fostering economic opportunities for underrepresented groups and promoting a more inclusive business ecosystem.

  Wellbeing

  Our software solutions and serices are designed to enhance patient safety, improve clinical outcomes, and promote overall wellbeing within hospitals and other care settings. We provide comprehensive training and support services to empower healthcare professionals to effectively utilise our solutions, reducing stress and workload and allowing them to focus more on patient care. Through our ongoing innovation and collaboration with healthcare providers, we continuously strive to develop new features and functionalities that prioritise patient and staff wellbeing.

Pricing

• Price: £135 to £150 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at moarif@ashtons.com. Tell them what format you need. It will help if you say what assistive technology you use.